Computer-related services (Испания - Тендер #48319197)

1. Section I
   1. Name and addresses
      Agencia para la Administración Digital de la CM
      C/ Embajadores, 181
      MADRID
      28045
      Spain
      Telephone: +34 915805000
      E-mail: madriddigital_contrata@madrid.org
      Fax: +34 914205678
      
   2. Joint procurement
      
   3. Communication
      The procurement documents are available for unrestricted and full direct access, free of charge, at
      http://www.madrid.org/contratospublicos
      Additional information can be obtained from the abovementioned addressto the abovementioned address
      
   4. Type of the contracting authority:
      Body governed by public law
      
   5. Main activity:
      Other activity: Informática y Comunicaciones
      
2. Section II
   1. Scope of the procurement:
      1. Title:
         

         SERVICIOS DEL PUESTO DE TRABAJO DIGITAL DEL USUARIO DE LOS SISTEMAS DE INFORMACIÓN Y COMUNICACIONES DE LA COMUNIDAD DE MADRID (4 LOTES)

         Reference number: ECON/000059/2023
         
      2. Main CPV code:
         72500000
         
      3. Type of contract:
         Services
         
      4. Short description:
         

         SERVICIOS DE SOPORTE INTEGRAL A GOBIERNO Y SERVICIOS CRÍTICOS DE LA COMUNIDAD DE MADRID SERVICIOS DEL PUESTO DE TRABAJO DIGITAL DEL USUARIO DE LOS SISTEMAS DE INFORMACIÓN Y COMUNICACIONES DE LA COMUNIDAD DE MADRID (4 LOTES)

      5. Estimated total value:
         Value excluding VAT: 194 154 362.78 EUR
         
      6. Information about lots:
         maximum number of lots: 4
         Maximum number of lots that may be awarded to one tenderer: 3
         
   2. Description
      1. Title:
         

         SERVICIOS DE SOPORTE MULTICANAL AL USUARIO DE LOS SISTEMAS DE INFORMACIÓN Y COMUNICACIONES

         Lot No: 1
         
      2. Additional CPV code(s):
         72600000, 79512000
         
      3. Place of performance:
         
      4. Description of the procurement:
         

         SERVICIOS DEL PUESTO DE TRABAJO DIGITAL DEL USUARIO DE LOS SISTEMAS DE INFORMACIÓN Y COMUNICACIONES DE LA COMUNIDAD DE MADRID (4 LOTES)

      5. Award criteria:
         Price is not the only award criterion and all criteria are stated only in the procurement documents
      6. Estimated value:
         Value excluding VAT: 43 896 492.00 EUR
         
      7. Duration of the contract, framework agreement or dynamic purchasing system:
         Duration in months: 36
         This contract is subject to renewal: yes
         Description of renewals:

         Duración máxima del contrato incluidas las prórrogas: sesenta meses

      8. Information about the limits on the number of candidates to be invited:
         
      9. Information about variants:
         Variants will be accepted: no
         
      10. Information about options:
          Options: no
      11. Information about electronic catalogues:
          
          
      12. Information about European Union funds:
          The procurement is related to a project and/or programme financed by European Union funds: no
      13. Additional information:
          

          Garantías

          Provisional: Para el lote 1, el 3% del presupuesto base de licitación, IVA no incluido, 690.963,30 €

          Definitiva: Para el lote 1, el 5 % del importe de adjudicación del contrato, IVA no incluido, 1.151.605,50 €

      14. Title:
          

          SERVICIOS DE TRANSFORMACIÓN DEL ESPACIO DE TRABAJO DIGITAL

          Lot No: 2
          
      15. Additional CPV code(s):
          50300000
          
      16. Place of performance:
          
      17. Description of the procurement:
          

          SERVICIOS DEL PUESTO DE TRABAJO DIGITAL DEL USUARIO DE LOS SISTEMAS DE INFORMACIÓN Y COMUNICACIONES DE LA COMUNIDAD DE MADRID (4 LOTES)

      18. Award criteria:
          Price is not the only award criterion and all criteria are stated only in the procurement documents
      19. Estimated value:
          Value excluding VAT: 126 674 463.42 EUR
          
      20. Duration of the contract, framework agreement or dynamic purchasing system:
          Duration in months: 36
          This contract is subject to renewal: yes
          Description of renewals:

          Duración máxima del contrato incluidas las prórrogas: sesenta meses

      21. Information about the limits on the number of candidates to be invited:
          
      22. Information about variants:
          Variants will be accepted: no
          
      23. Information about options:
          Options: no
      24. Information about electronic catalogues:
          
          
      25. Information about European Union funds:
          The procurement is related to a project and/or programme financed by European Union funds: no
      26. Additional information:
          

          Garantías

          Provisional: Para el lote 2, el 3% del presupuesto base de licitación, IVA no incluido, 1.991.525,39 €

          Definitiva: Para el lote 2, el 5 % del importe de adjudicación del contrato, IVA no incluido, 3.319.208,98 €

      27. Title:
          

          OFICINA DE GESTIÓN, TRANSFORMACIÓN DEL SERVICIO, CONSULTORÍA Y SOPORTE TÉCNICO ESPECIALIZADO

          Lot No: 3
          
      28. Additional CPV code(s):
          72600000
          
      29. Place of performance:
          
      30. Description of the procurement:
          

          SERVICIOS DEL PUESTO DE TRABAJO DIGITAL DEL USUARIO DE LOS SISTEMAS DE INFORMACIÓN Y COMUNICACIONES DE LA COMUNIDAD DE MADRID (4 LOTES)

      31. Award criteria:
          Price is not the only award criterion and all criteria are stated only in the procurement documents
      32. Estimated value:
          Value excluding VAT: 12 980 367.36 EUR
          
      33. Duration of the contract, framework agreement or dynamic purchasing system:
          Duration in months: 36
          This contract is subject to renewal: yes
          Description of renewals:

          Duración máxima del contrato incluidas las prórrogas: sesenta meses

      34. Information about the limits on the number of candidates to be invited:
          
      35. Information about variants:
          Variants will be accepted: no
          
      36. Information about options:
          Options: no
      37. Information about electronic catalogues:
          
          
      38. Information about European Union funds:
          The procurement is related to a project and/or programme financed by European Union funds: no
      39. Additional information:
          

          Garantías

          Provisional: Para el lote 3, el 3% del presupuesto base de licitación, IVA no incluido, 200.093,18 €

          Definitiva: Para el lote 3, el 5 % del importe de adjudicación del contrato, IVA no incluido, 333.488,64 €

      40. Title:
          

          SERVICIOS DE ATENCIÓN Y SOPORTE PERSONALIZADO A USUARIOS

          Lot No: 4
          
      41. Additional CPV code(s):
          72500000
          
      42. Place of performance:
          
      43. Description of the procurement:
          

          SERVICIOS DEL PUESTO DE TRABAJO DIGITAL DEL USUARIO DE LOS SISTEMAS DE INFORMACIÓN Y COMUNICACIONES DE LA COMUNIDAD DE MADRID (4 LOTES)

      44. Award criteria:
          Price is not the only award criterion and all criteria are stated only in the procurement documents
      45. Estimated value:
          Value excluding VAT: 10 603 040.00 EUR
          
      46. Duration of the contract, framework agreement or dynamic purchasing system:
          Duration in months: 36
          This contract is subject to renewal: yes
          Description of renewals:

          Duración máxima del contrato incluidas las prórrogas: sesenta meses

      47. Information about the limits on the number of candidates to be invited:
          
      48. Information about variants:
          Variants will be accepted: no
          
      49. Information about options:
          Options: no
      50. Information about electronic catalogues:
          
          
      51. Information about European Union funds:
          The procurement is related to a project and/or programme financed by European Union funds: no
      52. Additional information:
          

          Garantías

          Provisional: Para el lote 4, el 3% del presupuesto base de licitación, IVA no incluido, 170.406,00 €

          Definitiva: Para el lote 4, el 5 % del importe de adjudicación del contrato, IVA no incluido, 284.010,00 €

3. Section III
   1. Conditions for participation:
      1. Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers:
         List and brief description of conditions:

         No procede

      2. Economic and financial standing:
         List and brief description of selection criteria:

         Lo indicado en el apartado 6.1) de la cláusula 1 del Pliego de Cláusulas Administrativas Particulares.

      3. Technical and professional ability:
         List and brief description of selection criteria:

         Lo indicado en el apartado 6.2) de la cláusula 1 al Pliego de Cláusulas Administrativas Particulares.

      4. Information about reserved contracts:
         
   2. Conditions related to the contract:
      1. Information about a particular profession:
         
      2. Information about staff responsible for the performance of the contract:
         
4. Section IV
5. Description:
   1. Type of procedure:
      Open procedure
   2. Information about a framework agreement or a dynamic purchasing system:
      
   3. Information about reduction of the number of solutions or tenders during negotiation or dialogue:
      
   4. Information about negotiation:
      
   5. Information about electronic auction:
      
   6. Information about the Government Procurement Agreement (GPA):
      The procurement is covered by the Government Procurement Agreement: no
6. Administrative information:
   1. Previous publication concerning this procedure:
      
   2. Time limit for receipt of tenders or requests to participate:
      Date: 2024-01-12
      Local time: 23:59
      
   3. Estimated date of dispatch of invitations to tender or to participate to selected candidates:
      
   4. Languages in which tenders or requests to participate may be submitted:
      ES
   5. Minimum time frame during which the tenderer must maintain the tender:
      (from the date stated for receipt of tender)
      
   6. Conditions for opening of tenders:
      Date: 2024-03-07
      Local time: 11:00
      Place:

      Reunión a distancia por videoconferencia, mediante la aplicación Microsoft Teams.

      Information about authorised persons and opening procedure:

      Un representante por licitador

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