IT services: consulting, software development, Internet and support (Испания - Тендер #48195592)

1. Section I
   1. Name and addresses
      Junta de Gobierno del Ayuntamiento de A Coruña
      Plaza de María Pita, 1
      A Coruña
      15001
      Spain
      Telephone: +34 981184219
      E-mail: contratacion@coruna.es
      Fax: +34 981184271
      
   2. Joint procurement
      
   3. Communication
      The procurement documents are available for unrestricted and full direct access, free of charge, at
      https://contrataciondelestado.es/wps/poc?uri=deeplink:detalle_licitacion&idEvl=3OPo8N4%2Fzqb%2B3JAijKO%2Bkg%3D%3D
      Additional information can be obtained from the abovementioned addressto the abovementioned address
      
   4. Type of the contracting authority:
      Regional or local authority
      
   5. Main activity:
      General public services
      
2. Section II
   1. Scope of the procurement:
      1. Title:
         

         Contratación de los servicios diversos de asistencia técnica de soporte, desarrollo y evolución de los servicios digitales a la ciudadanía en el ámbito del sistema de sugerencias y reclamaciones, app ciudadana municipal y ticketing

         Reference number: 100/2023/14
         
      2. Main CPV code:
         72000000
         
      3. Type of contract:
         Services
         
      4. Short description:
         

         Contratación de los servicios diversos de asistencia técnica de soporte, desarrollo y evolución de los servicios digitales a la ciudadanía en el ámbito del sistema de sugerencias y reclamaciones, app ciudadana municipal y ticketing

      5. Estimated total value:
         Value excluding VAT: 380 165.29 EUR
         
      6. Information about lots:
         maximum number of lots: 3
         Maximum number of lots that may be awarded to one tenderer: 1
         
   2. Description
      1. Title:
         

         Lote 1: servicio de mantenimiento evolutivo, correctivo , adaptativo, preventivo, soporte y formación de la Plataforma IRIS2 de gestión de quejas, sugerencias y reclamaciones.

         Lot No: 1
         
      2. Additional CPV code(s):
         72000000, 72500000, 72600000
         
      3. Place of performance:
         
      4. Description of the procurement:
         

         Lote 1: servicio de mantenimiento evolutivo, correctivo , adaptativo, preventivo, soporte y formación de la Plataforma IRIS2 de gestión de quejas, sugerencias y reclamaciones.

      5. Award criteria:
         Quality criterion - Name: Lote 1. Oferta técnica / Weighting: 45
         Cost criterion - Weighting: 5
         Cost criterion - Weighting: 10
         Cost criterion - Weighting: 5
         Cost criterion - Weighting: 10
         Cost criterion - Weighting: 20
         Cost criterion - Weighting: 5
         
      6. Estimated value:
         Value excluding VAT: 148 760.33 EUR
         
      7. Duration of the contract, framework agreement or dynamic purchasing system:
         Duration in months: 24
         This contract is subject to renewal: yes
         Description of renewals:

         El PCAP establece la posibilidad de prórroga por dos anualidades más (1 + 1 años).

      8. Information about the limits on the number of candidates to be invited:
         
      9. Information about variants:
         Variants will be accepted: no
         
      10. Information about options:
          Options: yesDescription of options:

          El PCAP establece la posibilidad de prórroga por dos anualidades más (1 + 1 años).

      11. Information about electronic catalogues:
          
          
      12. Information about European Union funds:
          The procurement is related to a project and/or programme financed by European Union funds: no
      13. Additional information:
          
      14. Title:
          

          Lote 2: servicio de asistencia técnica para la evolución e integración de nuevas funcionalidades en APP CORUÑA.

          Lot No: 2
          
      15. Additional CPV code(s):
          72000000, 72500000, 72600000
          
      16. Place of performance:
          
      17. Description of the procurement:
          

          Lote 2: servicio de asistencia técnica para la evolución e integración de nuevas funcionalidades en APP CORUÑA.

      18. Award criteria:
          Quality criterion - Name: Lote 2. Oferta técnica / Weighting: 45
          Cost criterion - Weighting: 5
          Cost criterion - Weighting: 10
          Cost criterion - Weighting: 5
          Cost criterion - Weighting: 10
          Cost criterion - Weighting: 20
          Cost criterion - Weighting: 5
          
      19. Estimated value:
          Value excluding VAT: 148 760.33 EUR
          
      20. Duration of the contract, framework agreement or dynamic purchasing system:
          Duration in months: 24
          This contract is subject to renewal: yes
          Description of renewals:

          El PCAP establece la posibilidad de prórroga por dos anualidades más (1 + 1 años).

      21. Information about the limits on the number of candidates to be invited:
          
      22. Information about variants:
          Variants will be accepted: no
          
      23. Information about options:
          Options: yesDescription of options:

          El PCAP establece la posibilidad de prórroga por dos anualidades más (1 + 1 años).

      24. Information about electronic catalogues:
          
          
      25. Information about European Union funds:
          The procurement is related to a project and/or programme financed by European Union funds: no
      26. Additional information:
          
      27. Title:
          

          Lote 3. Mantenimiento del servicio de control de aforos y reservas de entradas online basado en PRETIX.

          Lot No: 3
          
      28. Additional CPV code(s):
          72000000, 72500000, 72600000
          
      29. Place of performance:
          
      30. Description of the procurement:
          

          Lote 3. Mantenimiento del servicio de control de aforos y reservas de entradas online basado en PRETIX.

      31. Award criteria:
          Quality criterion - Name: Lote 3. Oferta técnica / Weighting: 45
          Cost criterion - Weighting: 5
          Cost criterion - Weighting: 10
          Cost criterion - Weighting: 5
          Cost criterion - Weighting: 10
          Cost criterion - Weighting: 20
          Cost criterion - Weighting: 5
          
      32. Estimated value:
          Value excluding VAT: 82 644.63 EUR
          
      33. Duration of the contract, framework agreement or dynamic purchasing system:
          Duration in months: 24
          This contract is subject to renewal: yes
          Description of renewals:

          El PCAP establece la posibilidad de prórroga por dos anualidades más (1 + 1 años).

      34. Information about the limits on the number of candidates to be invited:
          
      35. Information about variants:
          Variants will be accepted: no
          
      36. Information about options:
          Options: yesDescription of options:

          El PCAP establece la posibilidad de prórroga por dos anualidades más (1 + 1 años).

      37. Information about electronic catalogues:
          
          
      38. Information about European Union funds:
          The procurement is related to a project and/or programme financed by European Union funds: no
      39. Additional information:
          
3. Section III
   1. Conditions for participation:
      1. Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers:
         List and brief description of conditions:

         Capacidad de obrar

      2. Economic and financial standing:
         List and brief description of selection criteria:

         Cifra anual de negocio

      3. Technical and professional ability:
         List and brief description of selection criteria:

         - Trabajos realizados

      4. Information about reserved contracts:
         
   2. Conditions related to the contract:
      1. Information about a particular profession:
         
      2. Information about staff responsible for the performance of the contract:
         
4. Section IV
5. Description:
   1. Type of procedure:
      Open procedure
   2. Information about a framework agreement or a dynamic purchasing system:
      
   3. Information about reduction of the number of solutions or tenders during negotiation or dialogue:
      
   4. Information about negotiation:
      
   5. Information about electronic auction:
      
   6. Information about the Government Procurement Agreement (GPA):
      The procurement is covered by the Government Procurement Agreement: no
6. Administrative information:
   1. Previous publication concerning this procedure:
      
   2. Time limit for receipt of tenders or requests to participate:
      Date: 2023-12-14
      Local time: 23:59
      
   3. Estimated date of dispatch of invitations to tender or to participate to selected candidates:
      
   4. Languages in which tenders or requests to participate may be submitted:
      ES, GL
   5. Minimum time frame during which the tenderer must maintain the tender:
      (from the date stated for receipt of tender)
      
   6. Conditions for opening of tenders:
      Date: 2023-12-15
      Local time: 09:30
      Place:

      Datos de Dirección:

      Calle:

      CP:

      Población:

      País:

      Information about authorised persons and opening procedure:

      Descripción:

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