Section II: Object
II.1)Scope of the procurement
II.1.1)Title:
Servicio de atención multicanal sobre temas educativos en el Ministerio de Educación y Formación Profesional
Reference number: J200010
II.1.2)Main CPV code
79510000 Telephone-answering services
II.1.3)Type of contract
Services
II.2)Description
II.2.1)Title:
Servicio de atención multicanal sobre temas educativos en el Ministerio de Educación y Formación Profesional
II.2.3)Place of performance
NUTS code: ES300 Madrid
Main site or place of performance:
La gestión del servicio se llevará a cabo desde las plataformas técnicas de la empresa adjudicataria.. .
II.2.4)Description of the procurement at the time of conclusion of the
contract:
Servicio de atención multicanal sobre temas educativos en el Ministerio de Educación y Formación Profesional
II.2.7)Duration of the contract, framework agreement, dynamic purchasing system or
concession
Duration in months: 12
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
Section V: Award of contract/concession
Title:
Servicio de atención multicanal sobre temas educativos en el Ministerio de Educación y Formación Profesional
V.2)Award of contract/concession
V.2.1)Date of conclusion of the contract/concession award decision:
15/06/2021
V.2.2)Information about tenders
The contract/concession has been awarded to a group of economic operators: no
V.2.3)Name and address of the contractor/concessionaire
Official name: ATECH BPO, S.L.
National registration number: B86308202
Postal address: C/ Marie Curie, nº 2
Town: Sevilla
NUTS code: ES300 Madrid
Postal code: 41092
Country: Spain
The contractor/concessionaire is an SME: no
V.2.4)Information on value of the contract/lot/concession (at the time of conclusion
of the contract;excluding VAT)
Total value of the procurement: 466 092.63 EUR
Section VI: Complementary information
VI.3)Additional information:
VI.4)Procedures for review
VI.4.1)Review body
Official name: Tribunal Administrativo Central de Recursos Contractuales
Postal address: General Perón, 38, 8º
Town: Madrid
Postal code: 28071
Country: Spain
VI.5)Date of dispatch of this notice:
26/09/2023
Section VII: Modifications to the contract/concession
VII.1)Description of the procurement after the modifications
VII.1.1)Main CPV code
79510000 Telephone-answering services
VII.1.2)Additional CPV code(s)
VII.1.3)Place of performance
NUTS code: ES300 Madrid
Main site or place of performance:
La gestión del servicio se llevará a cabo desde las plataformas técnicas de la empresa adjudicataria.. .
VII.1.4)Description of the procurement:
Servicio de atención multicanal sobre temas educativos en el Ministerio de Educación y Formación Profesional
VII.1.5)Duration of the contract, framework agreement, dynamic purchasing system or
concession
Duration in months: 12
VII.1.6)Information on value of the contract/lot/concession (excluding VAT)
Total value of the contract/lot/concession: 466 092.63 EUR
VII.1.7)Name and address of the contractor/concessionaire
Official name: ATECH BPO, S.L.
National registration number: B86308202
Postal address: C/ Marie Curie, nº 2
Town: Sevilla
NUTS code: ES300 Madrid
Postal code: 41092
Country: Spain
The contractor/concessionaire is an SME: no
VII.2)Information about modifications
VII.2.1)Description of the modifications
Nature and extent of the modifications (with indication of possible earlier changes to the contract):
Esta modificación estará vigente desde el día de su formalización hasta el 30 de noviembre de 2023
VII.2.2)Reasons for modification
Need for modification brought about by circumstances which a diligent contracting authority/entity could not foresee (Art. 43(1)(c) of Directive 2014/23/EU, Art. 72(1)(c) of Directive
2014/24/EU, Art. 89(1)(c) of Directive 2014/25/EU)
Description of the circumstances which rendered the modification necessary and explanation of the unforeseen nature of these circumstances:
Se produjo un gran aumento en el volumen de llamadas recibidas en el servicio de atención telefónica, consecuencia de un cambio sustancial en la convocatoria general de becas
correspondiente al curso 2022/2023. El incremento de llamadas se ha consolidado para el curso 23/24, circunstancia que no se había previsto cuando se formalizó la segunda
prórroga de este contrato.
VII.2.3)Increase in price
Updated total contract value before the modifications (taking into account possible earlier contract modifications and price adaptions and, in the case of Directive 2014/23/EU,
average inflation in the Member State concerned)
Value excluding VAT: 1 398 277.89 EUR
Total contract value after the modifications
Value excluding VAT: 1 443 947.31 EUR