Customer-care services (Испания - Тендер #41477090)

1. Section I
   1. Name and addresses
      AENA, S.M.E., S.A.
      29004
      MÁLAGA
      29004
      Spain
      E-mail: agp.eca.licitaciones@aena.es
      
   2. Joint procurement
      
   3. Communication
      The procurement documents are available for unrestricted and full direct access, free of charge, at
      https://contratacion.aena.es/contratacion
      Additional information can be obtained from the abovementioned addresselectronically via: https://share.aena.es/index.php/s/bDXsBs7OXuoNBep
      
      
   4. Type of the contracting authority:
      Body governed by public law
      
   5. Main activity:
      Other activity: FACILITAR TRANSPORTE AEROPORTUARIO
      
2. Section II
   1. Scope of the procurement:
      1. Title:
         

         SERVICIO TERCER TRANSITORIO DE INFORMACIÓN Y ATENCIÓN AL PÚBLICO EN EL AEROPUERTO DE MÁLAGA COSTA DEL SOL

         Reference number: AGP-76/2023
         
      2. Main CPV code:
         79342320
         
      3. Type of contract:
         Services
         
      4. Short description:
         

         realizar las actividades relativas al Servicio de Información y Atención al Público (en adelante, Servicio) en el aeropuerto de Málaga Costa del Sol, bajo un entorno de eficiencia y seguridad

      5. Estimated total value:
         Value excluding VAT: 290 625.00 EUR
         
      6. Information about lots:
         This contract is divided into lots: no
   2. Description
      1. Title:
         
      2. Additional CPV code(s):
         
         
      3. Place of performance:
         
      4. Description of the procurement:
         

         Información y atención al público, tanto en punto fijo como itinerante, así como cualquier otro punto del Aeropuerto a través de las herramientas y aplicativos oportunos.

         • Atención y gestión de Salas de Autoridades.

         • Acompañamiento de usuarios en general.

         • Recepción y custodia de reclamaciones y sugerencias.

         • Necesidades del servicio en operaciones salida/retorno y eventos.

         • Participación en procedimientos aeroportuarios

      5. Award criteria:
         Price is not the only award criterion and all criteria are stated only in the procurement documents
      6. Estimated value:
         
         
      7. Duration of the contract, framework agreement or dynamic purchasing system:
         Duration in months: 003
         This contract is subject to renewal: no
         
      8. Information about the limits on the number of candidates to be invited:
         
      9. Information about variants:
         Variants will be accepted: no
         
      10. Information about options:
          Options: no
      11. Information about electronic catalogues:
          
          
      12. Information about European Union funds:
          The procurement is related to a project and/or programme financed by European Union funds: no
      13. Additional information:
          
3. Section III
   1. Conditions for participation:
      1. Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers:
         
      2. Economic and financial standing:
         
      3. Technical and professional ability:
         
      4. Information about reserved contracts:
         
   2. Conditions related to the contract:
      1. Information about a particular profession:
         
      2. Information about staff responsible for the performance of the contract:
         
4. Section IV
5. Description:
   1. Type of procedure:
      Open procedure
   2. Information about a framework agreement or a dynamic purchasing system:
      
   3. Information about reduction of the number of solutions or tenders during negotiation or dialogue:
      
   4. Information about negotiation:
      
   5. Information about electronic auction:
      
   6. Information about the Government Procurement Agreement (GPA):
      The procurement is covered by the Government Procurement Agreement: yes
6. Administrative information:
   1. Previous publication concerning this procedure:
      
   2. Time limit for receipt of tenders or requests to participate:
      Date: 2023-05-18
      Local time: 23:59
      
   3. Estimated date of dispatch of invitations to tender or to participate to selected candidates:
      
   4. Languages in which tenders or requests to participate may be submitted:
      ES
   5. Minimum time frame during which the tenderer must maintain the tender:
      (from the date stated for receipt of tender)
      
   6. Conditions for opening of tenders:
      Date: 2023-06-05
      Local time: 13:00
      

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Импорт - Экспорт по стране Испания