Computer support and consultancy services (Норвегия - Тендер #41699513)

1. Section I
   1. Name and addresses
      Trondheim kommune
      Erling Skakkes gate 14
      TRONDHEIM
      7004
      Norway
      Telephone: +47 72540000
      E-mail: roar.nass@trondheim.kommune.no
      
   2. Joint procurement
      
   3. Communication
      The procurement documents are available for unrestricted and full direct access, free of charge, at
      https://permalink.mercell.com/203339167.aspx
      Additional information can be obtained from the abovementioned addresselectronically via: https://permalink.mercell.com/203339167.aspx
      
      
   4. Type of the contracting authority:
      Regional or local authority
      
   5. Main activity:
      General public services
      
2. Section II
   1. Scope of the procurement:
      1. Title:
         

         Procurement of licences for ServiceNow

         Reference number: 2023/11893
         
      2. Main CPV code:
         72600000
         
      3. Type of contract:
         Services
         
      4. Short description:
         

         Trondheim Municipality, (hereafter called the contracting authority) is holding a negotiated procedure with the intention of entering into a contract for software licences for ServiceNow and consultancy services within the ServiceNow application with one tenderer. A maintenance contract will also be signed within certain parts of the system.

      5. Estimated total value:
         Value excluding VAT: 200 000 000.00 NOK
         
      6. Information about lots:
         This contract is divided into lots: no
   2. Description
      1. Title:
         
      2. Additional CPV code(s):
         48000000
         
      3. Place of performance:
         
      4. Description of the procurement:
         

         Trondheim Municipality procured ServiceNow in 2016 and uses ServiceNow for the following assignments:

         ITSM

         Case processing errors and enquiries internally in the municipality

         Asset management

         Incident management

         Problem management

         Request managementCSM

         Inhabitant enquiries

         Products developed in the platform

         Licensing

         Visitor registration

         Warnings

         Trondheim Municipality currently mainly uses ServiceNow CSM Pro licences as well as App Engine.

         Future need

         The ServiceNow Pro licence opens up several possibilities. Trondheim Municipality will use or use more of Out Of The Box possibilities;

         Now Intelligence to be able to automate and make how we work on case management more efficient in areas that use ServiceNow. 

         User Experience to make the user experience for both executive officers and employees that use ServiceNow user friendly and adapted for the task they are doing.

         App Engine, IT must be used more in activity areas in Trondheim Municipality for digital transformation. This means, for example, that health can be responsible for, and develop its own case flow that is specific for its domains.

      5. Award criteria:
         Price is not the only award criterion and all criteria are stated only in the procurement documents
      6. Estimated value:
         Value excluding VAT: 200 000 000.00 NOK
         
      7. Duration of the contract, framework agreement or dynamic purchasing system:
         
         Start: 2023-09-30
         End: 2028-09-30
         This contract is subject to renewal: yes
         Description of renewals:

         The contract can be extended for one year at a time until one of the parties gives notice on the contract.

      8. Information about the limits on the number of candidates to be invited:
         
      9. Information about variants:
         Variants will be accepted: no
         
      10. Information about options:
          Options: yesDescription of options:

          Software Asset Management

          We would like the contracting authority to have more control of the life cycle of client applications. This is, amongst other things, because the contracting authority has taken over client operation itself. By having the administration of licences in ServiceNow, we can ensure that we are ready for reviews, have control of costs, and can also automate the award of licences for employees. The contracting authority is thus considering two use the SAM functionality in ServiceNow.

          Hardware Asset Management

          The contracting authority would like to use HAM to have more control of the life cycle of PCs, Chromebooks, mobile telephones, tablets, and printers (end equipment). HAM gives us the possibility to have an overview of what we have, what we need, and to automate for example;

          On/Off boarding of employees

          Loan of equipment

          Guarantee replacements

          HAM gives us the possibility to have an overview of licences for individual products, particularly when a licence is to be connected to new equipment or for re-use/guarantee replacement. This will be in close cooperation with the equipment supplier.

          HR (Onboarding)

          The contracting authority is considering to use the HR module (Onboarding). ServiceNow offers a system that we are interested in continuing with in the assessment. With this module the contracting authority can improve and implement standard on/off boarding processes for employees. For example, welcome letters, orders for and removal of access, etc.

          The contracting authority currently has 14,500 permanent employees. The users of the HR portal are all employees that receive wages - a total of 22,500 persons.

          Employee center PRO

          The contracting authority"s self-service portal will be changed. We would, thus, like to replace the current system with Employee center. The system is more suitable and simpler for the user groups.

          The project for the use of Employee center is in the start-up phase.

          Integrated Risk management

          The contracting authority would like to use Risk Management in ServiceNow to monitor risk better than today, as well as built work flow processes where this is part of the process.

          For example, risk evaluate;

          supplier accesses, chat where the supplier is part of chat groups, administrate and ensure that the supplier does not have access to more than what is required to avoid information leaks

          supplier interaction, for example, as regards the flow of assets (end equipment) - what is pre-installed before delivery

          what assets we have, whether they are software, hardware, or cloud services. It is currently a manual process to check that everyone always has updated and security cleared software

          ensure that employees have the correct accesses and that they are removed when the working relationship is over

          competence in security comprehension in employees and service providers

          Workplace Visitor Management

          The contracting authority will have more activity based workplaces in the future. Activity based workplaces will give us a simple overview of meeting rooms and workplaces that are vacant, as well as who is visiting (for example, covid-19).

      11. Information about electronic catalogues:
          
          
      12. Information about European Union funds:
          The procurement is related to a project and/or programme financed by European Union funds: no
      13. Additional information:
          
3. Section III
   1. Conditions for participation:
      1. Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers:
         List and brief description of conditions:

         In order to qualify and be invited to submit a tender, tenderers must self declare that they meet the qualification requirements stated below and that there are no grounds for rejection.

         If a tenderer intends to rely on the capacity of other companies to fulfil the qualification requirements, an ESPD form must also be completed by the sub-suppliers. In its procurement regulations, the contracting authority has decided that requirements for pay and working conditions also apply to sub-suppliers. Tenderers must confirm that sub-suppliers fulfil the requirement in the request for participation.

         The tenderer that is awarded the contract, must, prior to the award of contract, document fulfilment of the qualification requirements in accordance with the stated documentation requirements. The contracting authority can regardless, at any point in the contest, ask the tenderers to submit all or parts of the documentation evidence.

      2. Economic and financial standing:
         List and brief description of selection criteria:

         Tenderers are required to have good financial solidity. The requirement is met with a credit rating of ‘credit worthy’ or better..

         Minimum level(s) of standards possibly required:

         Norwegian Tenderers: Company registration certificate from the Brønnøysund Register Centre.

         Foreign tenderers: Certificate for registration in the company register as prescribed in the legislation of the country in which the tenderer is established.

      3. Technical and professional ability:
         List and brief description of selection criteria:

         Good implementation ability is required.

         Significant experience from similar deliveries is required.

         A good, well functioning quality assurance system is required.

         Tenderers must employ environment management measures during the performance of the contract.

         Minimum level(s) of standards possibly required:

         Description of the tenderer"s technical capacity and professional qualifications. With regard to the capacity, a description is wanted of the tenderer"s relevant units at the tenderer.

         With regard to qualifications, a short overview is wanted of the tenderer"s general relevant expertise at the tenderer. Persons that will be offered should not be specified, and CV s should not be supplied.

         "Qualification Annex 06 Technical Capacity and Professional Qualifications" must be completed.

         A description of up to 5 of the tenderer"s most important relevant deliveries in the last 3 years. The description of each delivery must include

         recipient/contracting authority

         duration

         scope

         The tenderer´s role/area of responsibility

         "Qualification Annex 05 Experience" must be completed.

         Name and contact details for the reference client’s contact person who can confirm this information must be provided on request.

         An account of the company"s quality assurance/quality management system.

         or

         Documentation that the tenderer has an ISO certified quality system.

         A description of environment management measures. "The Enquiry"s Qualification Annex 04 Form for Environment Requirements" will be used for checking the documentation.

         If the environment management system is certified, the certificate can be attached.

      4. Information about reserved contracts:
         
   2. Conditions related to the contract:
      1. Information about a particular profession:
         
      2. Information about staff responsible for the performance of the contract:
         
4. Section IV
5. Description:
   1. Type of procedure:
      Open procedure
   2. Information about a framework agreement or a dynamic purchasing system:
      
   3. Information about reduction of the number of solutions or tenders during negotiation or dialogue:
      
   4. Information about negotiation:
      
   5. Information about electronic auction:
      
   6. Information about the Government Procurement Agreement (GPA):
      The procurement is covered by the Government Procurement Agreement: no
6. Administrative information:
   1. Previous publication concerning this procedure:
      
   2. Time limit for receipt of tenders or requests to participate:
      Date: 2023-06-12
      Local time: 12:00
      
   3. Estimated date of dispatch of invitations to tender or to participate to selected candidates:
      
   4. Languages in which tenders or requests to participate may be submitted:
      NO
   5. Minimum time frame during which the tenderer must maintain the tender:
      (from the date stated for receipt of tender)
      
   6. Conditions for opening of tenders:
      Date: 2023-06-12
      Local time: 12:00
      

Источник закупки

Импорт - Экспорт по стране Норвегия