Telephone operator services (Италия - Тендер #49488618)

1. Section I
   1. Name and addresses
      Lazio Innova s.p.a.
      Via Marco Aurelio 26/A
      Roma
      00184
      Italy
      E-mail: acquistiegare@pec.lazioinnova.it
      
   2. Joint procurement
      
   3. Communication
      The procurement documents are available for unrestricted and full direct access, free of charge, at
      https://centraleacquisti.regione.lazio.it/bandi-e-strumenti-di-acquisto/bandi-di-gara-in-scadenza?t=Bandi
      Additional information can be obtained from the abovementioned addressto the abovementioned address
      
   4. Type of the contracting authority:
      Body governed by public law
      
   5. Main activity:
      Economic and financial affairs
      
2. Section II
   1. Scope of the procurement:
      1. Title:
         

         PROCEDURA APERTA AI SENSI DELL’ART. 71 DEL D.LGS. 36/2023 AVENTE A OGGETTO LA FORNITURA DI SERVIZI DI CONTACT CENTER E DI SOLUZIONI APPLICATIVE DI TIPO CRM

      2. Main CPV code:
         79511000
         
      3. Type of contract:
         Services
         
      4. Short description:
         

         L"APPALTO HA AD OGGETTO LA FORNITURA DI SERVIZI DI CONTACT CENTER E DI SOLUZIONI APPLICATIVE DI TIPO CRM

      5. Estimated total value:
         Value excluding VAT: 800 000.00 EUR
         
      6. Information about lots:
         This contract is divided into lots: no
   2. Description
      1. Title:
         
      2. Additional CPV code(s):
         79512000, 79311210
         
      3. Place of performance:
         
      4. Description of the procurement:
         

         L’appalto è in parte a corpo e in parte a misura:

         A. Servizi di Contact Center (a misura):

         1. Front Office;

         2. Back Office;

         B. Soluzioni applicative di tipo CRM:

         1. Fornitura e configurazione della piattaforma applicativa (a corpo);

         2. Servizi di assistenza e manutenzione (a corpo);

         3. Servizi di manutenzione evolutiva e sviluppo (a misura);

         C. Servizi analoghi:

         1. Servizi integrativi per il potenziamento del Contact Center;

         2. Servizi di sviluppo software e integrazione applicativa;

         3. Servizi professionali di analisi dei dati e Business Intelligence;

         4. Licenze software e/o sottoscrizioni SaaS (Software as a Service).

      5. Award criteria:
         Quality criterion - Name: Offerta tecnica / Weighting: 70
         Price - Weighting: 30
         
      6. Estimated value:
         Value excluding VAT: 800 000.00 EUR
         
      7. Duration of the contract, framework agreement or dynamic purchasing system:
         Duration in months: 24
         This contract is subject to renewal: yes
         Description of renewals:

         Affidamento di servizi analoghi di cui all’articolo 76, comma 6, del Codice per una durata di n. 24 mesi, per un importo stimato complessivamente non superiore ad € 80.000,00, al netto di Iva.

         La stazione appaltante si riserva di rinnovare il contratto alle medesime condizioni tecniche ed economiche ivi previste, per una durata pari a n. 24 mesi, fino ad un valore massimo di € 360.000,00.

      8. Information about the limits on the number of candidates to be invited:
         
      9. Information about variants:
         Variants will be accepted: no
         
      10. Information about options:
          Options: yesDescription of options:

          Vedasi punto II.2.7

      11. Information about electronic catalogues:
          
          
      12. Information about European Union funds:
          The procurement is related to a project and/or programme financed by European Union funds: no
      13. Additional information:
          
3. Section III
   1. Conditions for participation:
      1. Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers:
         
      2. Economic and financial standing:
         Selection criteria as stated in the procurement documents
      3. Technical and professional ability:
         Selection criteria as stated in the procurement documents
      4. Information about reserved contracts:
         
   2. Conditions related to the contract:
      1. Information about a particular profession:
         
      2. Information about staff responsible for the performance of the contract:
         
4. Section IV
5. Description:
   1. Type of procedure:
      Open procedure
   2. Information about a framework agreement or a dynamic purchasing system:
      
   3. Information about reduction of the number of solutions or tenders during negotiation or dialogue:
      
   4. Information about negotiation:
      
   5. Information about electronic auction:
      
   6. Information about the Government Procurement Agreement (GPA):
      The procurement is covered by the Government Procurement Agreement: yes
6. Administrative information:
   1. Previous publication concerning this procedure:
      
   2. Time limit for receipt of tenders or requests to participate:
      Date: 2024-01-22
      Local time: 12:00
      
   3. Estimated date of dispatch of invitations to tender or to participate to selected candidates:
      
   4. Languages in which tenders or requests to participate may be submitted:
      IT
   5. Minimum time frame during which the tenderer must maintain the tender:
      (from the date stated for receipt of tender)
      
   6. Conditions for opening of tenders:
      Date: 2024-01-25
      Local time: 10:00
      

Источник закупки

Импорт - Экспорт по стране Италия