Vocational training services (Франция - Тендер #46039823)

1. Section I
   1. Name and addresses
      auvergne rhone alpes tourisme
      11 bis Quai Perrache
      Lyon
      69002
      France
      Telephone: +33 0615942835
      E-mail: Ma.jeannin@auvergnerhonealpes-tourisme.com
      
   2. Joint procurement
      
   3. Communication
      The procurement documents are available for unrestricted and full direct access, free of charge, at
      https://www.achatpublic.com/sdm/ent/gen/ent_detail.do?PCSLID=CSL_2023_o_YmMc8LLg
      Additional information can be obtained from the abovementioned addresselectronically via: https://www.achatpublic.com/sdm/ent/gen/ent_detail.do?PCSLID=CSL_2023_o_YmMc8LLg
      
      
   4. Type of the contracting authority:
      Other type: Association loi 1901 soumis au code de la commande publique.
      
   5. Main activity:
      Other activity: Tourisme
      
2. Section II
   1. Scope of the procurement:
      1. Title:
         

         2024-trajectoires Tourismes Formations Catalogue

         Reference number: 2024-Trajectoires Tourismes Formations Catalogue
         
      2. Main CPV code:
         80530000
         
      3. Type of contract:
         Services
         
      4. Short description:
         

         la présente consultation a pour objet la sélection des prestataires amenés à concevoir et animer une ou plusieurs actions de formation proposées par Auvergne-Rhône-Alpes Tourisme dans le cadre de l"offre Trajectoires Tourisme. Cette offre est destinée principalement aux acteurs du tourisme régional sur l"année civile 2024 (avec possibilité de reconduction 2 fois soit jusqu"au 31 décembre 2026). Il prendra la forme d"un marché à bons de commande, sans montant minimum et avec un montant maximum de 130 000 euro(s) HT par an pour l"ensemble des lots pour la durée du marché (soit 1 an renouvelable 2 fois soit jusqu"au 31 décembre 2026/montant Global 490 000euro(s) HT sur 3 ans pour la totalité des lots). Marché multi-attributaire

      5. Estimated total value:
         Value excluding VAT: 490 000.00 EUR
         
      6. Information about lots:
         all lotsMaximum number of lots that may be awarded to one tenderer: 4
         The contracting authority reserves the right to award contracts combining the following lots or groups of lots:

         néant

   2. Description
      1. Title:
         

         faire du conseil en séjour hors les murs

         Lot No: 1
         
      2. Additional CPV code(s):
         80530000
         
      3. Place of performance:
         Main site or place of performance:

         auvergne Rhône Alpes

      4. Description of the procurement:
         

         à l"issue de la formation, le stagiaire sera capable de délivrer une information touristique performante en dehors de l"enceinte physique de l"office de tourisme

      5. Award criteria:
         Price is not the only award criterion and all criteria are stated only in the procurement documents
      6. Estimated value:
         Value excluding VAT: 3 250.00 EUR
         
      7. Duration of the contract, framework agreement or dynamic purchasing system:
         Duration in months: 36
         This contract is subject to renewal: yes
         Description of renewals:

         ce marché peut faire l"objet de 2 reconductions. Les modalités sont décrites dans le CCAP

      8. Information about the limits on the number of candidates to be invited:
         
      9. Information about variants:
         Variants will be accepted: no
         
      10. Information about options:
          Options: no
      11. Information about electronic catalogues:
          
          
      12. Information about European Union funds:
          The procurement is related to a project and/or programme financed by European Union funds: no
      13. Additional information:
          
      14. Title:
          

          savoir accueillir la clientèle camping-caristes

          Lot No: 2
          
      15. Additional CPV code(s):
          80530000
          
      16. Place of performance:
          Main site or place of performance:

          auvergne Rhône Alpes

      17. Description of the procurement:
          

          à l"issue de la formation, le stagiaire sera capable d"organiser et mettre en place une politique d"accueil destinée à la clientèle camping cariste

      18. Award criteria:
          Price is not the only award criterion and all criteria are stated only in the procurement documents
      19. Estimated value:
          Value excluding VAT: 3 250.00 EUR
          
      20. Duration of the contract, framework agreement or dynamic purchasing system:
          Duration in months: 36
          This contract is subject to renewal: yes
          Description of renewals:

          ce marché peut faire l"objet de 2 reconductions. Les modalités sont décrites dans le CCAP

      21. Information about the limits on the number of candidates to be invited:
          
      22. Information about variants:
          Variants will be accepted: no
          
      23. Information about options:
          Options: no
      24. Information about electronic catalogues:
          
          
      25. Information about European Union funds:
          The procurement is related to a project and/or programme financed by European Union funds: no
      26. Additional information:
          
      27. Title:
          

          développer la clientèle des résidents et la clientèle de proximité

          Lot No: 3
          
      28. Additional CPV code(s):
          80530000
          
      29. Place of performance:
          Main site or place of performance:

          auvergne Rhône Alpes

      30. Description of the procurement:
          

          à l"issue de la formation, le stagiaire sera capable de délivrer une information touristique performante en dehors de l"enceinte physique de l"office de tourisme

      31. Award criteria:
          Price is not the only award criterion and all criteria are stated only in the procurement documents
      32. Estimated value:
          Value excluding VAT: 3 250.00 EUR
          
      33. Duration of the contract, framework agreement or dynamic purchasing system:
          Duration in months: 36
          This contract is subject to renewal: yes
          Description of renewals:

          ce marché peut faire l"objet de 2 reconductions. Les modalités sont décrites dans le CCAP

      34. Information about the limits on the number of candidates to be invited:
          
      35. Information about variants:
          Variants will be accepted: no
          
      36. Information about options:
          Options: no
      37. Information about electronic catalogues:
          
          
      38. Information about European Union funds:
          The procurement is related to a project and/or programme financed by European Union funds: no
      39. Additional information:
          
      40. Title:
          

          réussir ses campagnes publicitaires sur Google Ads

          Lot No: 4
          
      41. Additional CPV code(s):
          80530000
          
      42. Place of performance:
          Main site or place of performance:

          auvergne Rhône Alpes

      43. Description of the procurement:
          

          a l"issue de la formation, le stagiaire sera capable de planifier, exécuter et optimiser avec succès des campagnes publicitaires sur Google Ads

      44. Award criteria:
          Price is not the only award criterion and all criteria are stated only in the procurement documents
      45. Estimated value:
          Value excluding VAT: 3 250.00 EUR
          
      46. Duration of the contract, framework agreement or dynamic purchasing system:
          Duration in months: 36
          This contract is subject to renewal: yes
          Description of renewals:

          ce marché peut faire l"objet de 2 reconductions. Les modalités sont décrites dans le CCAP

      47. Information about the limits on the number of candidates to be invited:
          
      48. Information about variants:
          Variants will be accepted: no
          
      49. Information about options:
          Options: no
      50. Information about electronic catalogues:
          
          
      51. Information about European Union funds:
          The procurement is related to a project and/or programme financed by European Union funds: no
      52. Additional information:
          
      53. Title:
          

          communiquer via Instagram

          Lot No: 5
          
      54. Additional CPV code(s):
          80530000
          
      55. Place of performance:
          Main site or place of performance:

          auvergne Rhône Alpes

      56. Description of the procurement:
          

          à l"issue de la formation, le stagiaire sera en mesure de créer une présence pertinente et une visibilité sur Instagram

      57. Award criteria:
          Price is not the only award criterion and all criteria are stated only in the procurement documents
      58. Estimated value:
          Value excluding VAT: 3 250.00 EUR
          
      59. Duration of the contract, framework agreement or dynamic purchasing system:
          Duration in months: 36
          This contract is subject to renewal: yes
          Description of renewals:

          ce marché peut faire l"objet de 2 reconductions. Les modalités sont décrites dans le CCAP

      60. Information about the limits on the number of candidates to be invited:
          
      61. Information about variants:
          Variants will be accepted: no
          
      62. Information about options:
          Options: no
      63. Information about electronic catalogues:
          
          
      64. Information about European Union funds:
          The procurement is related to a project and/or programme financed by European Union funds: no
      65. Additional information:
          
      66. Title:
          

          le Storytelling : l"art et la manière de communiquer autrement

          Lot No: 6
          
      67. Additional CPV code(s):
          80530000
          
      68. Place of performance:
          Main site or place of performance:

          auvergne Rhône Alpes

      69. Description of the procurement:
          

          à l"issue de la formation, le stagiaire sera capable de communiquer en intégrant le storytelling

      70. Award criteria:
          Price is not the only award criterion and all criteria are stated only in the procurement documents
      71. Estimated value:
          Value excluding VAT: 3 250.00 EUR
          
      72. Duration of the contract, framework agreement or dynamic purchasing system:
          Duration in months: 36
          This contract is subject to renewal: yes
          Description of renewals:

          ce marché peut faire l"objet de 2 reconductions. Les modalités sont décrites dans le CCAP

      73. Information about the limits on the number of candidates to be invited:
          
      74. Information about variants:
          Variants will be accepted: no
          
      75. Information about options:
          Options: no
      76. Information about electronic catalogues:
          
          
      77. Information about European Union funds:
          The procurement is related to a project and/or programme financed by European Union funds: no
      78. Additional information:
          
      79. Title:
          

          tourisme et situation de crise : comment communiquer ?

          Lot No: 7
          
      80. Additional CPV code(s):
          80530000
          
      81. Place of performance:
          Main site or place of performance:

          auvergne Rhône Alpes

      82. Description of the procurement:
          

          à l"issue de la formation, le stagiaire sera capable de communiquer face une situation de crise (enjeux, message à communiquer - fond et forme)

      83. Award criteria:
          Price is not the only award criterion and all criteria are stated only in the procurement documents
      84. Estimated value:
          Value excluding VAT: 3 250.00 EUR
          
      85. Duration of the contract, framework agreement or dynamic purchasing system:
          Duration in months: 36
          This contract is subject to renewal: yes
          Description of renewals:

          ce marché peut faire l"objet de 2 reconductions. Les modalités sont décrites dans le CCAP

      86. Information about the limits on the number of candidates to be invited:
          
      87. Information about variants:
          Variants will be accepted: no
          
      88. Information about options:
          Options: no
      89. Information about electronic catalogues:
          
          
      90. Information about European Union funds:
          The procurement is related to a project and/or programme financed by European Union funds: no
      91. Additional information:
          
      92. Title:
          

          rester créatif et créer du contenu dans la durée

          Lot No: 8
          
      93. Additional CPV code(s):
          80530000
          
      94. Place of performance:
          Main site or place of performance:

          auvergne Rhône Alpes

      95. Description of the procurement:
          

          à l"issue de la formation, le stagiaire sera capable d"organiser et d"optimiser la création de contenus pour sa structure

      96. Award criteria:
          Price is not the only award criterion and all criteria are stated only in the procurement documents
      97. Estimated value:
          Value excluding VAT: 3 250.00 EUR
          
      98. Duration of the contract, framework agreement or dynamic purchasing system:
          Duration in months: 36
          This contract is subject to renewal: yes
          Description of renewals:

          ce marché peut faire l"objet de 2 reconductions. Les modalités sont décrites dans le CCAP

      99. Information about the limits on the number of candidates to be invited:
          
      100. Information about variants:
           Variants will be accepted: no
           
      101. Information about options:
           Options: no
      102. Information about electronic catalogues:
           
           
      103. Information about European Union funds:
           The procurement is related to a project and/or programme financed by European Union funds: no
      104. Additional information:
           
      105. Title:
           

           marketing d"influence : accroître sa notoriété et sa visibilité

           Lot No: 9
           
      106. Additional CPV code(s):
           80530000
           
      107. Place of performance:
           Main site or place of performance:

           auvergne Rhône Alpes

      108. Description of the procurement:
           

           à l"issue de la formation, le stagiaire sera en mesure de créer et déployer une stratégie d"influence efficace

      109. Award criteria:
           Price is not the only award criterion and all criteria are stated only in the procurement documents
      110. Estimated value:
           Value excluding VAT: 3 250.00 EUR
           
      111. Duration of the contract, framework agreement or dynamic purchasing system:
           Duration in months: 36
           This contract is subject to renewal: yes
           Description of renewals:

           ce marché peut faire l"objet de 2 reconductions. Les modalités sont décrites dans le CCAP

      112. Information about the limits on the number of candidates to be invited:
           
      113. Information about variants:
           Variants will be accepted: no
           
      114. Information about options:
           Options: no
      115. Information about electronic catalogues:
           
           
      116. Information about European Union funds:
           The procurement is related to a project and/or programme financed by European Union funds: no
      117. Additional information:
           
      118. Title:
           

           relations presse niveau avancé : toucher efficacement les médias nationaux

           Lot No: 10
           
      119. Additional CPV code(s):
           80530000
           
      120. Place of performance:
           Main site or place of performance:

           auvergne Rhône Alpes

      121. Description of the procurement:
           

           à l"issue de la formation, le stagiaire sera capable de concevoir et mettre en "Uvre une stratégie de relation avec la presse nationale

      122. Award criteria:
           Price is not the only award criterion and all criteria are stated only in the procurement documents
      123. Estimated value:
           Value excluding VAT: 3 250.00 EUR
           
      124. Duration of the contract, framework agreement or dynamic purchasing system:
           Duration in months: 36
           This contract is subject to renewal: yes
           Description of renewals:

           ce marché peut faire l"objet de 2 reconductions. Les modalités sont décrites dans le CCAP

      125. Information about the limits on the number of candidates to be invited:
           
      126. Information about variants:
           Variants will be accepted: no
           
      127. Information about options:
           Options: no
      128. Information about electronic catalogues:
           
           
      129. Information about European Union funds:
           The procurement is related to a project and/or programme financed by European Union funds: no
      130. Additional information:
           
      131. Title:
           

           randonnée : rédiger l"expérience sensorielle

           Lot No: 11
           
      132. Additional CPV code(s):
           80530000
           
      133. Place of performance:
           Main site or place of performance:

           auvergne Rhône Alpes

      134. Description of the procurement:
           

           a l"issue de la formation le stagiaire sera capable de décrire son offre randonnée en transposant les données Apidae en descriptif séduisant et privilégiant le récit d"expérience

      135. Award criteria:
           Price is not the only award criterion and all criteria are stated only in the procurement documents
      136. Estimated value:
           Value excluding VAT: 3 250.00 EUR
           
      137. Duration of the contract, framework agreement or dynamic purchasing system:
           Duration in months: 36
           This contract is subject to renewal: yes
           Description of renewals:

           ce marché peut faire l"objet de 2 reconductions. Les modalités sont décrites dans le CCAP

      138. Information about the limits on the number of candidates to be invited:
           
      139. Information about variants:
           Variants will be accepted: no
           
      140. Information about options:
           Options: no
      141. Information about electronic catalogues:
           
           
      142. Information about European Union funds:
           The procurement is related to a project and/or programme financed by European Union funds: no
      143. Additional information:
           
      144. Title:
           

           savoir rédiger son cahier des charges pour son site internet et communiquer avec les agences

           Lot No: 12
           
      145. Additional CPV code(s):
           80530000
           
      146. Place of performance:
           Main site or place of performance:

           auvergne Rhône Alpes

      147. Description of the procurement:
           

           à l"issue de la formation, le stagiaire sera capable de rédiger un cahier des charges prenant en compte les objectifs stratégiques de sa structure ainsi que l"ensemble des problématiques, outils et usages, et de collaborer efficacement et de manière durable avec son prestataire web

      148. Award criteria:
           Price is not the only award criterion and all criteria are stated only in the procurement documents
      149. Estimated value:
           Value excluding VAT: 3 250.00 EUR
           
      150. Duration of the contract, framework agreement or dynamic purchasing system:
           Duration in months: 36
           This contract is subject to renewal: yes
           Description of renewals:

           ce marché peut faire l"objet de 2 reconductions. Les modalités sont décrites dans le CCAP

      151. Information about the limits on the number of candidates to be invited:
           
      152. Information about variants:
           Variants will be accepted: no
           
      153. Information about options:
           Options: no
      154. Information about electronic catalogues:
           
           
      155. Information about European Union funds:
           The procurement is related to a project and/or programme financed by European Union funds: no
      156. Additional information:
           
      157. Title:
           

           comment utiliser l"ia dans son travail ? Quels outils ?

           Lot No: 13
           
      158. Additional CPV code(s):
           80530000
           
      159. Place of performance:
           Main site or place of performance:

           auvergne Rhône Alpes

      160. Description of the procurement:
           

           à l"issue de la formation, le stagiaire sera capable de comprendre les fondements et les applications possibles de l"ia dans son quotidien professionnel

      161. Award criteria:
           Price is not the only award criterion and all criteria are stated only in the procurement documents
      162. Estimated value:
           Value excluding VAT: 3 250.00 EUR
           
      163. Duration of the contract, framework agreement or dynamic purchasing system:
           Duration in months: 36
           This contract is subject to renewal: yes
           Description of renewals:

           ce marché peut faire l"objet de 2 reconductions. Les modalités sont décrites dans le CCAP

      164. Information about the limits on the number of candidates to be invited:
           
      165. Information about variants:
           Variants will be accepted: no
           
      166. Information about options:
           Options: no
      167. Information about electronic catalogues:
           
           
      168. Information about European Union funds:
           The procurement is related to a project and/or programme financed by European Union funds: no
      169. Additional information:
           
      170. Title:
           

           personas et parcours client pour optimiser l"expérience vécue

           Lot No: 14
           
      171. Additional CPV code(s):
           80530000
           
      172. Place of performance:
           Main site or place of performance:

           auvergne Rhône Alpes

      173. Description of the procurement:
           

           à l"issue de la formation, le stagiaire sera capable de construire ses personas et de représenter une cartographie des parcours centrés sur les usages de ses clientèles

      174. Award criteria:
           Price is not the only award criterion and all criteria are stated only in the procurement documents
      175. Estimated value:
           Value excluding VAT: 3 250.00 EUR
           
      176. Duration of the contract, framework agreement or dynamic purchasing system:
           Duration in months: 36
           This contract is subject to renewal: yes
           Description of renewals:

           ce marché peut faire l"objet de 2 reconductions. Les modalités sont décrites dans le CCAP

      177. Information about the limits on the number of candidates to be invited:
           
      178. Information about variants:
           Variants will be accepted: no
           
      179. Information about options:
           Options: no
      180. Information about electronic catalogues:
           
           
      181. Information about European Union funds:
           The procurement is related to a project and/or programme financed by European Union funds: no
      182. Additional information:
           
      183. Title:
           

           visites d"entreprises : organiser une journée portes ouvertes

           Lot No: 15
           
      184. Additional CPV code(s):
           80530000
           
      185. Place of performance:
           Main site or place of performance:

           auvergne Rhône Alpes

      186. Description of the procurement:
           

           à l"issue de la formation, le stagiaire sera capable d"organiser une journée portes ouvertes pour valoriser les entreprises de sa destination et augmenter leur notoriété

      187. Award criteria:
           Price is not the only award criterion and all criteria are stated only in the procurement documents
      188. Estimated value:
           Value excluding VAT: 3 250.00 EUR
           
      189. Duration of the contract, framework agreement or dynamic purchasing system:
           Duration in months: 36
           This contract is subject to renewal: yes
           Description of renewals:

           ce marché peut faire l"objet de 2 reconductions. Les modalités sont décrites dans le CCAP

      190. Information about the limits on the number of candidates to be invited:
           
      191. Information about variants:
           Variants will be accepted: no
           
      192. Information about options:
           Options: no
      193. Information about electronic catalogues:
           
           
      194. Information about European Union funds:
           The procurement is related to a project and/or programme financed by European Union funds: no
      195. Additional information:
           
      196. Title:
           

           développer la clientèle MICE sur son territoire

           Lot No: 16
           
      197. Additional CPV code(s):
           80530000
           
      198. Place of performance:
           Main site or place of performance:

           auvergne Rhône Alpes

      199. Description of the procurement:
           

           à l"issue de la formation, le stagiaire sera capable de mettre en place un plan d"actions et une offre pour la clientèle affaires

      200. Award criteria:
           Price is not the only award criterion and all criteria are stated only in the procurement documents
      201. Estimated value:
           Value excluding VAT: 3 250.00 EUR
           
      202. Duration of the contract, framework agreement or dynamic purchasing system:
           Duration in months: 36
           This contract is subject to renewal: yes
           Description of renewals:

           ce marché peut faire l"objet de 2 reconductions. Les modalités sont décrites dans le CCAP

      203. Information about the limits on the number of candidates to be invited:
           
      204. Information about variants:
           Variants will be accepted: no
           
      205. Information about options:
           Options: no
      206. Information about electronic catalogues:
           
           
      207. Information about European Union funds:
           The procurement is related to a project and/or programme financed by European Union funds: no
      208. Additional information:
           
      209. Title:
           

           mettre en place une politique tarifaire pour son hébergement touristique

           Lot No: 17
           
      210. Additional CPV code(s):
           80530000
           
      211. Place of performance:
           Main site or place of performance:

           auvergne Rhône Alpes

      212. Description of the procurement:
           

           à l"issue de la formation, le stagiaire sera capable de mettre en place une politique tarifaire

      213. Award criteria:
           Price is not the only award criterion and all criteria are stated only in the procurement documents
      214. Estimated value:
           Value excluding VAT: 3 250.00 EUR
           
      215. Duration of the contract, framework agreement or dynamic purchasing system:
           Duration in months: 36
           This contract is subject to renewal: yes
           Description of renewals:

           ce marché peut faire l"objet de 2 reconductions. Les modalités sont décrites dans le CCAP

      216. Information about the limits on the number of candidates to be invited:
           
      217. Information about variants:
           Variants will be accepted: no
           
      218. Information about options:
           Options: no
      219. Information about electronic catalogues:
           
           
      220. Information about European Union funds:
           The procurement is related to a project and/or programme financed by European Union funds: no
      221. Additional information:
           
      222. Title:
           

           maitriser et optimiser la gestion de sa boutique/billetterie

           Lot No: 18
           
      223. Additional CPV code(s):
           80530000
           
      224. Place of performance:
           Main site or place of performance:

           auvergne Rhône Alpes

      225. Description of the procurement:
           

           à l"issue de la formation, le stagiaire sera capable de répondre aux exigences réglementaires, comptables et fiscales dans la tenue d"une boutique ou d"un service billetterie et d"en optimiser le fonctionnement

      226. Award criteria:
           Price is not the only award criterion and all criteria are stated only in the procurement documents
      227. Estimated value:
           Value excluding VAT: 3 250.00 EUR
           
      228. Duration of the contract, framework agreement or dynamic purchasing system:
           Duration in months: 36
           This contract is subject to renewal: yes
           Description of renewals:

           ce marché peut faire l"objet de 2 reconductions. Les modalités sont décrites dans le CCAP

      229. Information about the limits on the number of candidates to be invited:
           
      230. Information about variants:
           Variants will be accepted: no
           
      231. Information about options:
           Options: no
      232. Information about electronic catalogues:
           
           
      233. Information about European Union funds:
           The procurement is related to a project and/or programme financed by European Union funds: no
      234. Additional information:
           
      235. Title:
           

           adapter son développement commercial aux évolutions des clientèles Groupe

           Lot No: 19
           
      236. Additional CPV code(s):
           80530000
           
      237. Place of performance:
           Main site or place of performance:

           auvergne Rhône Alpes

      238. Description of the procurement:
           

           a l"issue de la formation, le stagiaire sera en mesure de construire une offre adaptée aux nouvelles tendances de consommation des clientèles groupe et de la commercialiser

      239. Award criteria:
           Price is not the only award criterion and all criteria are stated only in the procurement documents
      240. Estimated value:
           Value excluding VAT: 3 250.00 EUR
           
      241. Duration of the contract, framework agreement or dynamic purchasing system:
           Duration in months: 36
           This contract is subject to renewal: yes
           Description of renewals:

           ce marché peut faire l"objet de 2 reconductions. Les modalités sont décrites dans le CCAP

      242. Information about the limits on the number of candidates to be invited:
           
      243. Information about variants:
           Variants will be accepted: no
           
      244. Information about options:
           Options: no
      245. Information about electronic catalogues:
           
           
      246. Information about European Union funds:
           The procurement is related to a project and/or programme financed by European Union funds: no
      247. Additional information:
           
      248. Title:
           

           animer des groupes de travail avec des outils d"intelligence collective

           Lot No: 20
           
      249. Additional CPV code(s):
           80530000
           
      250. Place of performance:
           Main site or place of performance:

           auvergne Rhône Alpes

      251. Description of the procurement:
           

           a l"issue de la formation, le stagiaire sera capable d"animer des groupes de travail avec des méthodes et outils qui favorisent l"intelligence collective

      252. Award criteria:
           Price is not the only award criterion and all criteria are stated only in the procurement documents
      253. Estimated value:
           Value excluding VAT: 3 250.00 EUR
           
      254. Duration of the contract, framework agreement or dynamic purchasing system:
           Duration in months: 36
           This contract is subject to renewal: yes
           Description of renewals:

           ce marché peut faire l"objet de 2 reconductions. Les modalités sont décrites dans le CCAP

      255. Information about the limits on the number of candidates to be invited:
           
      256. Information about variants:
           Variants will be accepted: no
           
      257. Information about options:
           Options: no
      258. Information about electronic catalogues:
           Variants will be accepted: Tenders must be presented in the form of electronic catalogues or include an electronic catalogue
           
      259. Information about European Union funds:
           The procurement is related to a project and/or programme financed by European Union funds: no
      260. Additional information:
           
      261. Title:
           

           booster la confiance en soi dans son quotidien professionnel

           Lot No: 21
           
      262. Additional CPV code(s):
           80530000
           
      263. Place of performance:
           Main site or place of performance:

           auvergne Rhône Alpes

      264. Description of the procurement:
           

           à l"issue de la formation, le stagiaire sera capable de gérer ses missions et tâches régaliennes ou nouvelles avec plus de confiance et de sérénité

      265. Award criteria:
           Price is not the only award criterion and all criteria are stated only in the procurement documents
      266. Estimated value:
           Value excluding VAT: 3 250.00 EUR
           
      267. Duration of the contract, framework agreement or dynamic purchasing system:
           Duration in months: 36
           This contract is subject to renewal: yes
           Description of renewals:

           ce marché fait l"objet de deux reconductions dans la limite des 36 mois

      268. Information about the limits on the number of candidates to be invited:
           
      269. Information about variants:
           Variants will be accepted: no
           
      270. Information about options:
           Options: no
      271. Information about electronic catalogues:
           
           
      272. Information about European Union funds:
           The procurement is related to a project and/or programme financed by European Union funds: no
      273. Additional information:
           
      274. Title:
           

           chassez les erreurs de ses écrits

           Lot No: 22
           
      275. Additional CPV code(s):
           80530000
           
      276. Place of performance:
           Main site or place of performance:

           auvergne Rhône Alpes

      277. Description of the procurement:
           

           à l"issue de la formation, le stagiaire sera capable de repérer ses erreurs et d"améliorer la qualité de ses écrits professionnels en autonomie

      278. Award criteria:
           Price is not the only award criterion and all criteria are stated only in the procurement documents
      279. Estimated value:
           Value excluding VAT: 3 250.00 EUR
           
      280. Duration of the contract, framework agreement or dynamic purchasing system:
           Duration in months: 36
           This contract is subject to renewal: yes
           Description of renewals:

           ce marché fait l"objet de deux reconductions dans la limite des 36 mois

      281. Information about the limits on the number of candidates to be invited:
           
      282. Information about variants:
           Variants will be accepted: no
           
      283. Information about options:
           Options: no
      284. Information about electronic catalogues:
           
           
      285. Information about European Union funds:
           The procurement is related to a project and/or programme financed by European Union funds: no
      286. Additional information:
           
      287. Title:
           

           engager durablement les équipes dans un projet

           Lot No: 23
           
      288. Additional CPV code(s):
           80530000
           
      289. Place of performance:
           Main site or place of performance:

           auvergne Rhône Alpes

      290. Description of the procurement:
           

           à l"issue de la formation, le stagiaire sera capable maintenir l"engagement des équipes d"un projet dans la durée

      291. Award criteria:
           Price is not the only award criterion and all criteria are stated only in the procurement documents
      292. Estimated value:
           Value excluding VAT: 3 250.00 EUR
           
      293. Duration of the contract, framework agreement or dynamic purchasing system:
           Duration in months: 36
           This contract is subject to renewal: yes
           Description of renewals:

           ce marché fait l"objet de deux reconductions dans la limite des 36 mois

      294. Information about the limits on the number of candidates to be invited:
           
      295. Information about variants:
           Variants will be accepted: no
           
      296. Information about options:
           Options: no
      297. Information about electronic catalogues:
           
           
      298. Information about European Union funds:
           The procurement is related to a project and/or programme financed by European Union funds: no
      299. Additional information:
           
      300. Title:
           

           régies d"avances et de recettes des offices de tourisme

           Lot No: 24
           
      301. Additional CPV code(s):
           80530000
           
      302. Place of performance:
           Main site or place of performance:

           auvergne Rhône Alpes

      303. Description of the procurement:
           

           à l"issue de la formation, le stagiaire sera capable de mettre en place le cadre réglementaire et les outils permettant la création et la gestion d"une régie d"avances et de recettes

      304. Award criteria:
           Price is not the only award criterion and all criteria are stated only in the procurement documents
      305. Estimated value:
           Value excluding VAT: 3 250.00 EUR
           
      306. Duration of the contract, framework agreement or dynamic purchasing system:
           Duration in months: 36
           This contract is subject to renewal: yes
           Description of renewals:

           ce marché fait l"objet de deux reconductions dans la limite des 36 mois

      307. Information about the limits on the number of candidates to be invited:
           
      308. Information about variants:
           Variants will be accepted: no
           
      309. Information about options:
           Options: no
      310. Information about electronic catalogues:
           
           
      311. Information about European Union funds:
           The procurement is related to a project and/or programme financed by European Union funds: no
      312. Additional information:
           
      313. Title:
           

           maîtriser la réglementation applicable à l"activité de location en meublé de tourisme ou en chambre d"hôte pour accompagner les porteurs de projet

           Lot No: 25
           
      314. Additional CPV code(s):
           80530000
           
      315. Place of performance:
           Main site or place of performance:

           auvergne Rhône Alpes

      316. Description of the procurement:
           

           à l"issue de la formation, le stagiaire sera capable de renseigner d"orienter et de conseiller les loueurs en meublés sur les questions réglementaires relatives à leur activité

      317. Award criteria:
           Price is not the only award criterion and all criteria are stated only in the procurement documents
      318. Estimated value:
           Value excluding VAT: 3 250.00 EUR
           
      319. Duration of the contract, framework agreement or dynamic purchasing system:
           Duration in months: 36
           This contract is subject to renewal: yes
           Description of renewals:

           ce marché fait l"objet de deux reconductions dans la limite des 36 mois

      320. Information about the limits on the number of candidates to be invited:
           
      321. Information about variants:
           Variants will be accepted: no
           
      322. Information about options:
           Options: no
      323. Information about electronic catalogues:
           
           
      324. Information about European Union funds:
           The procurement is related to a project and/or programme financed by European Union funds: no
      325. Additional information:
           
      326. Title:
           

           développer la cohésion et la dynamique d"équipe autour d"un projet professionnel commun

           Lot No: 26
           
      327. Additional CPV code(s):
           80530000
           
      328. Place of performance:
           Main site or place of performance:

           auvergne Rhône Alpes

      329. Description of the procurement:
           

           à l"issue de la formation, les stagiaires seront capables de développer la cohésion et la dynamique d"équipe autour d"un projet professionnel commun

      330. Award criteria:
           Price is not the only award criterion and all criteria are stated only in the procurement documents
      331. Estimated value:
           Value excluding VAT: 3 250.00 EUR
           
      332. Duration of the contract, framework agreement or dynamic purchasing system:
           Duration in months: 36
           This contract is subject to renewal: yes
           Description of renewals:

           ce marché fait l"objet de deux reconductions dans la limite des 36 mois

      333. Information about the limits on the number of candidates to be invited:
           
      334. Information about variants:
           Variants will be accepted: no
           
      335. Information about options:
           Options: no
      336. Information about electronic catalogues:
           
           
      337. Information about European Union funds:
           The procurement is related to a project and/or programme financed by European Union funds: no
      338. Additional information:
           
      339. Title:
           

           formaliser et faire vivre son dispositif d écoute client

           Lot No: 27
           
      340. Additional CPV code(s):
           80530000
           
      341. Place of performance:
           Main site or place of performance:

           auvergne Rhône Alpes

      342. Description of the procurement:
           

           a l"issue de la formation, le stagiaire sera capable de mettre en "Uvre et d"animer un dispositif d"écoute client adapté à ses objectifs

      343. Award criteria:
           Price is not the only award criterion and all criteria are stated only in the procurement documents
      344. Estimated value:
           Value excluding VAT: 3 250.00 EUR
           
      345. Duration of the contract, framework agreement or dynamic purchasing system:
           Duration in months: 36
           This contract is subject to renewal: yes
           Description of renewals:

           ce marché fait l"objet de deux reconductions dans la limite des 36 mois

      346. Information about the limits on the number of candidates to be invited:
           
      347. Information about variants:
           Variants will be accepted: no
           
      348. Information about options:
           Options: no
      349. Information about electronic catalogues:
           
           
      350. Information about European Union funds:
           The procurement is related to a project and/or programme financed by European Union funds: no
      351. Additional information:
           
      352. Title:
           

           animer son groupe qualité de destination

           Lot No: 28
           
      353. Additional CPV code(s):
           80530000
           
      354. Place of performance:
           Main site or place of performance:

           auvergne Rhône Alpes

      355. Description of the procurement:
           

           a l"issue de la formation, le stagiaire sera en mesure de lancer et animer son Groupe Qualité de la Destination

      356. Award criteria:
           Price is not the only award criterion and all criteria are stated only in the procurement documents
      357. Estimated value:
           Value excluding VAT: 3 250.00 EUR
           
      358. Duration of the contract, framework agreement or dynamic purchasing system:
           Duration in months: 36
           This contract is subject to renewal: yes
           Description of renewals:

           ce marché fait l"objet de deux reconductions dans la limite des 36 mois

      359. Information about the limits on the number of candidates to be invited:
           
      360. Information about variants:
           Variants will be accepted: no
           
      361. Information about options:
           Options: no
      362. Information about electronic catalogues:
           
           
      363. Information about European Union funds:
           The procurement is related to a project and/or programme financed by European Union funds: no
      364. Additional information:
           
      365. Title:
           

           l"Audiodescription au service de la clientèle déficiente visuelle

           Lot No: 29
           
      366. Additional CPV code(s):
           80530000
           
      367. Place of performance:
           Main site or place of performance:

           auvergne Rhône Alpes

      368. Description of the procurement:
           

           à l"issue de la formation, le stagiaire sera capable de comprendre les objectifs et enjeux de cette manière "D"Écrire" pour mettre en place des outils/services ou projet faisant appel à l"audiodescription

      369. Award criteria:
           Price is not the only award criterion and all criteria are stated only in the procurement documents
      370. Estimated value:
           Value excluding VAT: 3 250.00 EUR
           
      371. Duration of the contract, framework agreement or dynamic purchasing system:
           Duration in months: 36
           This contract is subject to renewal: yes
           Description of renewals:

           ce marché fait l"objet de deux reconductions dans la limite des 36 mois

      372. Information about the limits on the number of candidates to be invited:
           
      373. Information about variants:
           Variants will be accepted: no
           
      374. Information about options:
           Options: no
      375. Information about electronic catalogues:
           
           
      376. Information about European Union funds:
           The procurement is related to a project and/or programme financed by European Union funds: no
      377. Additional information:
           
      378. Title:
           

           préparer ses entretiens professionnels obligatoires- bilan de parcours

           Lot No: 30
           
      379. Additional CPV code(s):
           80530000
           
      380. Place of performance:
           Main site or place of performance:

           auvergne Rhône Alpes

      381. Description of the procurement:
           

           à l"issue de la formation, le stagiaire sera capable de comprendre l"objet de ces entretiens pour bien les conduire

      382. Award criteria:
           Price is not the only award criterion and all criteria are stated only in the procurement documents
      383. Estimated value:
           Value excluding VAT: 3 250.00 EUR
           
      384. Duration of the contract, framework agreement or dynamic purchasing system:
           Duration in months: 36
           This contract is subject to renewal: yes
           Description of renewals:

           ce marché fait l"objet de deux reconductions dans la limite des 36 mois

      385. Information about the limits on the number of candidates to be invited:
           
      386. Information about variants:
           Variants will be accepted: no
           
      387. Information about options:
           Options: no
      388. Information about electronic catalogues:
           
           
      389. Information about European Union funds:
           The procurement is related to a project and/or programme financed by European Union funds: no
      390. Additional information:
           
      391. Title:
           

           piloter et faire vivre son plan de développement des compétences

           Lot No: 31
           
      392. Additional CPV code(s):
           80530000
           
      393. Place of performance:
           Main site or place of performance:

           auvergne Rhône Alpes

      394. Description of the procurement:
           

           à l"issue de la formation, le stagiaire sera capable de mettre en place un plan de développement des compétences cohérent avec les besoins de sa structure et les attentes de ses collaborateurs

      395. Award criteria:
           Price is not the only award criterion and all criteria are stated only in the procurement documents
      396. Estimated value:
           Value excluding VAT: 3 250.00 EUR
           
      397. Duration of the contract, framework agreement or dynamic purchasing system:
           Duration in months: 36
           This contract is subject to renewal: yes
           Description of renewals:

           ce marché fait l"objet de deux reconductions dans la limite des 36 mois

      398. Information about the limits on the number of candidates to be invited:
           
      399. Information about variants:
           Variants will be accepted: no
           
      400. Information about options:
           Options: no
      401. Information about electronic catalogues:
           
           
      402. Information about European Union funds:
           The procurement is related to a project and/or programme financed by European Union funds: no
      403. Additional information:
           
      404. Title:
           

           intégrer les habitants dans la stratégie touristique de sa destination

           Lot No: 32
           
      405. Additional CPV code(s):
           80530000
           
      406. Place of performance:
           Main site or place of performance:

           auvergne Rhône Alpes

      407. Description of the procurement:
           

           à l"issue de la formation, le stagiaire sera capable de formaliser et animer une stratégie "Relations habitants" pour son territoire

      408. Award criteria:
           Price is not the only award criterion and all criteria are stated only in the procurement documents
      409. Estimated value:
           Value excluding VAT: 3 250.00 EUR
           
      410. Duration of the contract, framework agreement or dynamic purchasing system:
           Duration in months: 36
           This contract is subject to renewal: yes
           Description of renewals:

           ce marché fait l"objet de deux reconductions dans la limite des 36 mois

      411. Information about the limits on the number of candidates to be invited:
           
      412. Information about variants:
           Variants will be accepted: no
           
      413. Information about options:
           Options: no
      414. Information about electronic catalogues:
           
           
      415. Information about European Union funds:
           The procurement is related to a project and/or programme financed by European Union funds: no
      416. Additional information:
           
      417. Title:
           

           animer son réseau de résidents secondaires

           Lot No: 33
           
      418. Additional CPV code(s):
           80530000
           
      419. Place of performance:
           Main site or place of performance:

           auvergne Rhône Alpes

      420. Description of the procurement:
           

           a l"issue de la formation le stagiaire sera capable de définir une stratégie d"animation du réseau des propriétaires de résidences secondaires, et mettre en "Uvre un plan d"action doté d"outils et services lui permettant de répondre aux attentes de ces acteurs touristiques bien spécifiques que sont les résidents secondaires

      421. Award criteria:
           Price is not the only award criterion and all criteria are stated only in the procurement documents
      422. Estimated value:
           Value excluding VAT: 3 250.00 EUR
           
      423. Duration of the contract, framework agreement or dynamic purchasing system:
           Duration in months: 36
           This contract is subject to renewal: yes
           Description of renewals:

           ce marché fait l"objet de deux reconductions dans la limite des 36 mois

      424. Information about the limits on the number of candidates to be invited:
           
      425. Information about variants:
           Variants will be accepted: no
           
      426. Information about options:
           Options: no
      427. Information about electronic catalogues:
           
           
      428. Information about European Union funds:
           The procurement is related to a project and/or programme financed by European Union funds: no
      429. Additional information:
           
      430. Title:
           

           mettre en place une démarche de marketing territorial

           Lot No: 34
           
      431. Additional CPV code(s):
           80530000
           
      432. Place of performance:
           Main site or place of performance:

           auvergne Rhône Alpes

      433. Description of the procurement:
           

           à l"issue de la formation, le stagiaire sera capable de mettre en place une démarche de marketing territorial

      434. Award criteria:
           Price is not the only award criterion and all criteria are stated only in the procurement documents
      435. Estimated value:
           Value excluding VAT: 3 250.00 EUR
           
      436. Duration of the contract, framework agreement or dynamic purchasing system:
           Duration in months: 36
           This contract is subject to renewal: yes
           Description of renewals:

           ce marché fait l"objet de deux reconductions dans la limite des 36 mois

      437. Information about the limits on the number of candidates to be invited:
           
      438. Information about variants:
           Variants will be accepted: no
           
      439. Information about options:
           Options: no
      440. Information about electronic catalogues:
           
           
      441. Information about European Union funds:
           The procurement is related to a project and/or programme financed by European Union funds: no
      442. Additional information:
           
      443. Title:
           

           tourisme durable : comment engager une démarche de transition du tourisme pour sa destination

           Lot No: 35
           
      444. Additional CPV code(s):
           80530000
           
      445. Place of performance:
           Main site or place of performance:

           auvergne Rhône Alpes

      446. Description of the procurement:
           

           à l"issue de la formation, le stagiaire sera capable d"identifier les leviers pour mettre en "Uvre une politique de transition touristique durable opérationnelle pour sa destination et ses acteurs

      447. Award criteria:
           Price is not the only award criterion and all criteria are stated only in the procurement documents
      448. Estimated value:
           Value excluding VAT: 3 250.00 EUR
           
      449. Duration of the contract, framework agreement or dynamic purchasing system:
           Duration in months: 36
           This contract is subject to renewal: yes
           Description of renewals:

           ce marché fait l"objet de deux reconductions dans la limite des 36 mois

      450. Information about the limits on the number of candidates to be invited:
           
      451. Information about variants:
           Variants will be accepted: no
           
      452. Information about options:
           Options: no
      453. Information about electronic catalogues:
           
           
      454. Information about European Union funds:
           The procurement is related to a project and/or programme financed by European Union funds: no
      455. Additional information:
           
      456. Title:
           

           accompagner la mise en tourisme et en marché de la filiaire éco-touristique

           Lot No: 36
           
      457. Additional CPV code(s):
           80530000
           
      458. Place of performance:
           Main site or place of performance:

           auvergne Rhône Alpes

      459. Description of the procurement:
           

           à l"issue de la formation, le stagiaire sera capable d"évaluer le potentiel de sa destination pour le développement d"une offre écotouristique et de concevoir et commercialiser une telle offre en cohérence avec les attentes des clientèles

      460. Award criteria:
           Price is not the only award criterion and all criteria are stated only in the procurement documents
      461. Estimated value:
           Value excluding VAT: 3 250.00 EUR
           
      462. Duration of the contract, framework agreement or dynamic purchasing system:
           Duration in months: 36
           This contract is subject to renewal: yes
           Description of renewals:

           ce marché fait l"objet de deux reconductions dans la limite des 36 mois

      463. Information about the limits on the number of candidates to be invited:
           
      464. Information about variants:
           Variants will be accepted: no
           
      465. Information about options:
           Options: no
      466. Information about electronic catalogues:
           
           
      467. Information about European Union funds:
           The procurement is related to a project and/or programme financed by European Union funds: no
      468. Additional information:
           
      469. Title:
           

           prendre soin de soi tout en gérant un camping en pleine saison

           Lot No: 37
           
      470. Additional CPV code(s):
           80530000
           
      471. Place of performance:
           Main site or place of performance:

           auvergne Rhône Alpes

      472. Description of the procurement:
           

           à l"issue de la formation, le stagiaire sera capable de mettre de la distance avec les difficultés rencontrées dans son quotidien professionnel au sein du camping pour un meilleur équilibre vie professionnel et personnel

      473. Award criteria:
           Price is not the only award criterion and all criteria are stated only in the procurement documents
      474. Estimated value:
           Value excluding VAT: 3 250.00 EUR
           
      475. Duration of the contract, framework agreement or dynamic purchasing system:
           Duration in months: 36
           This contract is subject to renewal: yes
           Description of renewals:

           ce marché fait l"objet de deux reconductions dans la limite des 36 mois

      476. Information about the limits on the number of candidates to be invited:
           
      477. Information about variants:
           Variants will be accepted: no
           
      478. Information about options:
           Options: no
      479. Information about electronic catalogues:
           
           
      480. Information about European Union funds:
           The procurement is related to a project and/or programme financed by European Union funds: no
      481. Additional information:
           
      482. Title:
           

           la marque employeur de l"hôtellerie de plein air

           Lot No: 38
           
      483. Additional CPV code(s):
           80530000
           
      484. Place of performance:
           Main site

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