Call centre (Франция - Тендер #42825057)

1. Section I
   1. Name and addresses
      département de la Réunion
      direction de la Commande Publique, 31 rue de Paris
      Saint-Denis
      97400
      France
      Telephone: +33 262586670
      E-mail: marchespublics@cg974.fr
      Fax: +33 262586689
      
   2. Joint procurement
      
   3. Communication
      The procurement documents are available for unrestricted and full direct access, free of charge, at
      http://marchespublics.cg974.fr
      Additional information can be obtained from the abovementioned addresselectronically via: http://marchespublics.cg974.fr
      
      
   4. Type of the contracting authority:
      Regional or local authority
      
   5. Main activity:
      General public services
      
2. Section II
   1. Scope of the procurement:
      1. Title:
         

         externalisation du Centre d"appel de la Direction de l"e-administration et de la Modernisations des Services et de la Direction de l"education

         Reference number: 23fs-Dems-2152-N
         
      2. Main CPV code:
         79512000
         
      3. Type of contract:
         Services
         
      4. Short description:
         

         l"Accord cadre porte sur les prestations suivantes :- les prestations de service de la Direction E-Administration et modernisation des services : relatives au traitement des interventions informatiques ainsi que le transfert de toutes les demandes.- Les prestations de service de la Direction de l"education: relatives au traitement des appels entrants ainsi que le transfert de toutes les demandes de bourses.- Les prestations du centre d"appel (commandes extraites du ou des catalogues en lien avec l"objet du marché)

      5. Estimated total value:
         Value excluding VAT: 145 250.00 EUR
         
      6. Information about lots:
         This contract is divided into lots: no
   2. Description
      1. Title:
         
      2. Additional CPV code(s):
         79512000
         
      3. Place of performance:
         
      4. Description of the procurement:
         

         l"Accord cadre porte sur les prestations suivantes :- les prestations de service de la Direction E-Administration et modernisation des services : relatives au traitement des interventions informatiques ainsi que le transfert de toutes les demandes.- Les prestations de service de la Direction de l"education: relatives au traitement des appels entrants ainsi que le transfert de toutes les demandes de bourses.- Les prestations du centre d"appel (commandes extraites du ou des catalogues en lien avec l"objet du marché)

      5. Award criteria:
         Quality criterion - Name: Valeur technique / Weighting: 55
         Quality criterion - Name: Performances en matière de protection de l"environnement / Weighting: 5
         Quality criterion - Name: Performances en matière d"insertion professionnelle des publics en difficulté / Weighting: 5
         Cost criterion - Weighting: 35
         
      6. Estimated value:
         Value excluding VAT: 145 250.00 EUR
         
      7. Duration of the contract, framework agreement or dynamic purchasing system:
         Duration in months: 12
         This contract is subject to renewal: yes
         Description of renewals:

         l"Accord cadre est reconductible tacitement trois fois, par période de douze mois

      8. Information about the limits on the number of candidates to be invited:
         
      9. Information about variants:
         Variants will be accepted: no
         
      10. Information about options:
          Options: no
      11. Information about electronic catalogues:
          
          
      12. Information about European Union funds:
          The procurement is related to a project and/or programme financed by European Union funds: no
      13. Additional information:
          
3. Section III
   1. Conditions for participation:
      1. Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers:
         List and brief description of conditions:

         - Le candidat a la possibilité de faire acte de candidature avec une déclaration sur l"honneur (modèle Dr01) au sein de laquelle il atteste disposer des capacités juridique, financière, professionnelle et technique en rapport avec le marché. Seul l"attributaire aura à transmettre les justificatifs (listés au règlement de consultation) prouvant ces capacités

      2. Economic and financial standing:
         List and brief description of selection criteria:

         le niveau minimum de chiffre d"affaire global à atteindre est 105 000 euro(s) annuel

      3. Technical and professional ability:
         
      4. Information about reserved contracts:
         
   2. Conditions related to the contract:
      1. Information about a particular profession:
         
      2. Information about staff responsible for the performance of the contract:
         
4. Section IV
5. Description:
   1. Type of procedure:
      Open procedure
   2. Information about a framework agreement or a dynamic purchasing system:
      Framework agreement with a single operator
   3. Information about reduction of the number of solutions or tenders during negotiation or dialogue:
      
   4. Information about negotiation:
      
   5. Information about electronic auction:
      
   6. Information about the Government Procurement Agreement (GPA):
      The procurement is covered by the Government Procurement Agreement: yes
6. Administrative information:
   1. Previous publication concerning this procedure:
      
   2. Time limit for receipt of tenders or requests to participate:
      Date: 2023-07-20
      Local time: 15:00
      
   3. Estimated date of dispatch of invitations to tender or to participate to selected candidates:
      
   4. Languages in which tenders or requests to participate may be submitted:
      FR
   5. Minimum time frame during which the tenderer must maintain the tender:
      (from the date stated for receipt of tender)
      
   6. Conditions for opening of tenders:
      Date: 2023-07-21
      Local time: 09:00
      

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