Telephone-answering services (Испания - Тендер #50696047)

1. Section I
   1. Name and addresses
      Servicio Madrileño de Salud-SUMMA 112
      28045
      Madrid
      Spain
      E-mail: contratacion.summa@salud.madrid.org
      
   2. Joint procurement
      
   3. Communication
      The procurement documents are available for unrestricted and full direct access, free of charge, at
      https://contratos-publicos.comunidad.madrid
      Additional information can be obtained from the abovementioned addressto the abovementioned address
      
   4. Type of the contracting authority:
      Regional or local authority
      
   5. Main activity:
      Health
      
2. Section II
   1. Scope of the procurement:
      1. Title:
         

         PA/SE/02/23. Servicio de atención de llamadas adscrito a la Gerencia del SUMMA 112

         Reference number: PA/SE/02/23
         
      2. Main CPV code:
         79510000
         
      3. Type of contract:
         Services
         
      4. Short description:
         

         Este contrato tiene por objeto la prestación del servicio de atención de llamadas adscrito a la Gerencia del SUMMA 112, cuyas características se especifican en el pliego de prescripciones técnicas particulares.

      5. Estimated total value:
         Value excluding VAT: 4 956 057.60 EUR
         
      6. Information about lots:
         This contract is divided into lots: no
   2. Description
      1. Title:
         
      2. Additional CPV code(s):
         
         
      3. Place of performance:
         Main site or place of performance:

         Comunidad de Madrid

      4. Description of the procurement:
         

         Este contrato tiene por objeto la prestación del servicio de atención de llamadas adscrito a la Gerencia del SUMMA 112, cuyas características se especifican en el pliego de prescripciones técnicas particulares.

      5. Award criteria:
         Price is not the only award criterion and all criteria are stated only in the procurement documents
      6. Estimated value:
         Value excluding VAT: 4 956 057.60 EUR
         
      7. Duration of the contract, framework agreement or dynamic purchasing system:
         Duration in months: 10
         This contract is subject to renewal: yes
         Description of renewals:

         Procede la prórroga del contrato: Sí

         Duración máxima del contrato incluidas las prórrogas: 20 meses

      8. Information about the limits on the number of candidates to be invited:
         
      9. Information about variants:
         Variants will be accepted: no
         
      10. Information about options:
          Options: no
      11. Information about electronic catalogues:
          
          
      12. Information about European Union funds:
          The procurement is related to a project and/or programme financed by European Union funds: no
      13. Additional information:
          
3. Section III
   1. Conditions for participation:
      1. Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers:
         
      2. Economic and financial standing:
         Selection criteria as stated in the procurement documents
      3. Technical and professional ability:
         Selection criteria as stated in the procurement documents
      4. Information about reserved contracts:
         
   2. Conditions related to the contract:
      1. Information about a particular profession:
         Contract performance conditions:

         Ver pliegos.

      2. Information about staff responsible for the performance of the contract:
         
4. Section IV
5. Description:
   1. Type of procedure:
      Open procedure
   2. Information about a framework agreement or a dynamic purchasing system:
      
   3. Information about reduction of the number of solutions or tenders during negotiation or dialogue:
      
   4. Information about negotiation:
      
   5. Information about electronic auction:
      
   6. Information about the Government Procurement Agreement (GPA):
      The procurement is covered by the Government Procurement Agreement: no
6. Administrative information:
   1. Previous publication concerning this procedure:
      
   2. Time limit for receipt of tenders or requests to participate:
      Date: 2024-02-23
      Local time: 23:59
      
   3. Estimated date of dispatch of invitations to tender or to participate to selected candidates:
      
   4. Languages in which tenders or requests to participate may be submitted:
      ES
   5. Minimum time frame during which the tenderer must maintain the tender:
      (from the date stated for receipt of tender)
      
   6. Conditions for opening of tenders:
      Date: 2024-03-05
      Local time: 10:00
      Place:

      Apertura de sobres número 3 "Proposiciones económicas y documentación relativa a los criterios de adjudicación evaluables de forma automática por aplicación de fórmulas"

      Sala de Juntas Gerencia del SUMMA 112, C/ Antracita, 2-bis, 2ª planta 28045 Madrid

      Information about authorised persons and opening procedure:

      Cualquier interesado: mesa pública

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