Tourist information services (Испания - Тендер #48109271)

1. Section I
   1. Name and addresses
      Dirección General de Turismo
      Pamplona
      Spain
      E-mail: dpt@navarra.es
      
   2. Joint procurement
      
   3. Communication
      The procurement documents are available for unrestricted and full direct access, free of charge, at
      https://portalcontratacion.navarra.es/es/
      Additional information can be obtained from the abovementioned addressto the abovementioned address
      
   4. Type of the contracting authority:
      Regional or local authority
      
   5. Main activity:
      General public services
      
2. Section II
   1. Scope of the procurement:
      1. Title:
         

         Contrato de gestión de la Oficina de Turismo del Gobierno de Navarra en Orreaga-Roncesvalles en el 2024

      2. Main CPV code:
         63513000
         
      3. Type of contract:
         Services
         
      4. Short description:
         

         El contrato tiene por objeto la prestación del servicio de atención al público en la Oficina de Turismo de Orreaga-Roncesvalles, la puesta en marcha de un nuevo modelo de oficina 365/24/7 basado en la atención digital y la colaboración en la gestión, desarrollo y coordinación de las Unidades de Gestión de los Espacios Turísticos.

      5. Estimated total value:
         
         
      6. Information about lots:
         This contract is divided into lots: no
   2. Description
      1. Title:
         
      2. Additional CPV code(s):
         
         
      3. Place of performance:
         
      4. Description of the procurement:
         

         El contrato tiene por objeto la prestación del servicio de atención al público en la Oficina de Turismo de Orreaga-Roncesvalles, la puesta en marcha de un nuevo modelo de oficina 365/24/7 basado en la atención digital y la colaboración en la gestión, desarrollo y coordinación de las Unidades de Gestión de los Espacios Turísticos.

      5. Award criteria:
         Price is not the only award criterion and all criteria are stated only in the procurement documents
      6. Estimated value:
         
         
      7. Duration of the contract, framework agreement or dynamic purchasing system:
         
         Start: 2024-01-01
         End: 2024-12-31
         This contract is subject to renewal: yes
         Description of renewals:

         1.- La duración del contrato será de un año, con inicio el 1 de enero de 2024 (o, en su caso, el día en que se formalice el contrato) y finalización el 31 de diciembre de 2024.

         Si el contrato se firmara con posterioridad al 1 de enero de 2024, el importe del mismo para ese año se reducirá de forma proporcional.

         2.- El contrato podrá prorrogarse por periodos anuales hasta un máximo de cuatro vece

      8. Information about the limits on the number of candidates to be invited:
         
      9. Information about variants:
         Variants will be accepted: no
         
      10. Information about options:
          Options: no
      11. Information about electronic catalogues:
          
          
      12. Information about European Union funds:
          The procurement is related to a project and/or programme financed by European Union funds: no
      13. Additional information:
          
3. Section III
   1. Conditions for participation:
      1. Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers:
         
      2. Economic and financial standing:
         Selection criteria as stated in the procurement documents
      3. Technical and professional ability:
         Selection criteria as stated in the procurement documents
      4. Information about reserved contracts:
         
   2. Conditions related to the contract:
      1. Information about a particular profession:
         
      2. Information about staff responsible for the performance of the contract:
         
4. Section IV
5. Description:
   1. Type of procedure:
      Open procedure
   2. Information about a framework agreement or a dynamic purchasing system:
      
   3. Information about reduction of the number of solutions or tenders during negotiation or dialogue:
      
   4. Information about negotiation:
      
   5. Information about electronic auction:
      
   6. Information about the Government Procurement Agreement (GPA):
      The procurement is covered by the Government Procurement Agreement: yes
6. Administrative information:
   1. Previous publication concerning this procedure:
      
   2. Time limit for receipt of tenders or requests to participate:
      Date: 2023-12-12
      Local time: 23:59
      
   3. Estimated date of dispatch of invitations to tender or to participate to selected candidates:
      
   4. Languages in which tenders or requests to participate may be submitted:
      ES
   5. Minimum time frame during which the tenderer must maintain the tender:
      Tender must be valid until: 2023-12-13
      (from the date stated for receipt of tender)
      
   6. Conditions for opening of tenders:
      Date: 2023-12-13
      Local time: 10:00
      

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