Section I: Contracting authority
I.1)Name and addresses
Official name: GALARIA EMPRESA PÚBLICA DE SERVIZOS SANITARIOS, S.A
Postal address: Edificio Admvo. SERGAS, 3ª Planta. San Lázaro, s/n 15703 Santiago de Compostela
Town: SANTIAGO DE COMPOSTELA
NUTS code:
ES España
Postal code: 15703
Country: Spain
Contact person: Contratación
E-mail:
contratacion.galaria@sergas.es
Telephone: +34 981577650
Internet address(es):
Main address:
https://www.sergas.gal
I.3)Communication
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: www.conselleriadefacenda.es/silex
Tenders or requests to participate must be submitted to the abovementioned address
I.4)Type of the contracting authority
Other type: Sociedad mercantil pública autonómica
Section II: Object
II.1)Scope of the procurement
II.1.1)Title:
Servicios relacionados con la atención al teléfono único del SERGAS y apoyo al servicio CRM100
Reference number: AB-GLR1-23-034
II.1.2)Main CPV code
79510000 Telephone-answering services
II.1.3)Type of contract
Services
II.1.4)Short description:
Servicios relacionados con la atención al teléfono único y apoyo al servicio CRM100 del Servicio Galego de Saúde
II.1.5)Estimated total value
Value excluding VAT: 3 453 600.00 EUR
II.1.6)Information about lots
This contract is divided into lots: no
II.2)Description
II.2.3)Place of performance
NUTS code: ES España
II.2.4)Description of the procurement:
Servicios relacionados con la atención al teléfono único y apoyo al servicio CRM100 del Servicio Galego de Saúde
II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
Value excluding VAT: 3 453 600.00 EUR
II.2.7)Duration of the contract, framework agreement or dynamic purchasing
system
II.2.10)Information about variants
II.2.11)Information about options
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.3)Estimated date of publication of contract notice:
23/10/2023
Section IV: Procedure
IV.1)Description
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.5)Scheduled date for start of award procedures:
Section VI: Complementary information
VI.3)Additional information:
VI.4)Procedures for review
VI.4.1)Review body
Official name: Tribunal Administrativo de Contratación Pública de la Comunidad Autónoma de Galicia
Town: SANTIAGO DE COMPOSTELA
Country: Spain
Internet address: https://tacgal.xunta.gal/procedementos.html.
VI.5)Date of dispatch of this notice:
10/10/2023