Customer-care services (Испания - Тендер #47065366)

1. Section I
   1. Name and addresses
      Diputación Foral de Gipuzkoa - Departamento de Gobernanza
      Plaza Gipuzkoa s/n. 20004 Donostia-San Sebastián (Gipuzkoa)
      Donostia / San Sebastián
      20004
      Spain
      Telephone: +34 943113193
      E-mail: aurreta@gipuzkoa.eus
      
   2. Joint procurement
      
   3. Communication
      The procurement documents are available for unrestricted and full direct access, free of charge, at
      https://www.contratacion.euskadi.eus
      Additional information can be obtained from the abovementioned addresselectronically via: https://www.contratacion.euskadi.eus/KPELicitacion
      to the abovementioned address
      
   4. Type of the contracting authority:
      Regional or local authority
      
   5. Main activity:
      General public services
      
2. Section II
   1. Scope of the procurement:
      1. Title:
         

         Servicio de atención telefónica general de la Diputación Foral de Gipuzkoa

         Reference number: X23017
         
      2. Main CPV code:
         79342320
         
      3. Type of contract:
         Services
         
      4. Short description:
         

         Servicio de atención telefónica general de la Diputación Foral de Gipuzkoa

      5. Estimated total value:
         Value excluding VAT: 341 004.89 EUR
         
      6. Information about lots:
         This contract is divided into lots: no
   2. Description
      1. Title:
         
      2. Additional CPV code(s):
         79342320
         
      3. Place of performance:
         Main site or place of performance:

         ES212 - Gipuzkoa

      4. Description of the procurement:
         

         Servicio de atención telefónica general de la Diputación Foral de Gipuzkoa

      5. Award criteria:
         Quality criterion - Name: Oferta técnica / Weighting: 40,00
         Quality criterion - Name: Criterios de carácter social / Weighting: 10,00
         Cost criterion - Weighting: 50,00
         
      6. Estimated value:
         Value excluding VAT: 341 004.89 EUR
         
      7. Duration of the contract, framework agreement or dynamic purchasing system:
         Duration in months: 24
         This contract is subject to renewal: yes
         Description of renewals:

         Dos prórrogas como máximo, de un año cada una.

      8. Information about the limits on the number of candidates to be invited:
         
      9. Information about variants:
         Variants will be accepted: no
         
      10. Information about options:
          Options: no
      11. Information about electronic catalogues:
          
          
      12. Information about European Union funds:
          The procurement is related to a project and/or programme financed by European Union funds: no
      13. Additional information:
          

          El contrato queda reservado a Centros Especiales de Empleo de iniciativa social y a empresas de inserción, conforme a lo dispuesto en la Disposición adicional cuarta de la Ley de Contratos del Sector Público 9/2017 del 8 de noviembre.

3. Section III
   1. Conditions for participation:
      1. Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers:
         
      2. Economic and financial standing:
         Selection criteria as stated in the procurement documents
      3. Technical and professional ability:
         Selection criteria as stated in the procurement documents
      4. Information about reserved contracts:
         
   2. Conditions related to the contract:
      1. Information about a particular profession:
         
      2. Information about staff responsible for the performance of the contract:
         
4. Section IV
5. Description:
   1. Type of procedure:
      Open procedure
   2. Information about a framework agreement or a dynamic purchasing system:
      
   3. Information about reduction of the number of solutions or tenders during negotiation or dialogue:
      
   4. Information about negotiation:
      
   5. Information about electronic auction:
      
   6. Information about the Government Procurement Agreement (GPA):
      The procurement is covered by the Government Procurement Agreement: yes
6. Administrative information:
   1. Previous publication concerning this procedure:
      
   2. Time limit for receipt of tenders or requests to participate:
      Date: 2023-11-08
      Local time: 16:00
      
   3. Estimated date of dispatch of invitations to tender or to participate to selected candidates:
      
   4. Languages in which tenders or requests to participate may be submitted:
      ES, EU
   5. Minimum time frame during which the tenderer must maintain the tender:
      (from the date stated for receipt of tender)
      
   6. Conditions for opening of tenders:
      Date: 2023-11-16
      Local time: 10:00
      Place:

      TEAMS

      Information about authorised persons and opening procedure:

      APERTURA ARCHIVO ELECTRÓNICO Nº 3

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