Telephone operator services (Испания - Тендер #46540431)

1. Section I
   1. Name and addresses
      Consejería de Salud y Servicios Sociales
      Avda. de las Américas, 2
      Mérida
      06800
      Spain
      Telephone: +34 924004100
      E-mail: contratacion.syps@salud-juntaex.es
      Fax: +34 924930356
      
   2. Joint procurement
      
   3. Communication
      The procurement documents are available for unrestricted and full direct access, free of charge, at
      https://contrataciondelestado.es/wps/poc?uri=deeplink:detalle_licitacion&idEvl=o00iuhb19FLVGIpKDxgsAQ%3D%3D
      Additional information can be obtained from the abovementioned addressto the abovementioned address
      
   4. Type of the contracting authority:
      Regional or local authority
      
   5. Main activity:
      Health
      
2. Section II
   1. Scope of the procurement:
      1. Title:
         

         El objeto del contrato es la contratación de un servicio telefónico (Call Center) de orientación e información en materia de dependencia y promoción de la autonomía, acceso a los recursos disponibles en la cartera de servicios del SEPAD y citación para la valoración de la situación de dependencia y de discapacidad

         Reference number: PSS/2023/0000094166
         
      2. Main CPV code:
         79511000
         
      3. Type of contract:
         Services
         
      4. Short description:
         

         El objeto del contrato es la contratación de un servicio telefónico (Call Center) de orientación e información en materia de dependencia y promoción de la autonomía, acceso a los recursos disponibles en la cartera de servicios del SEPAD y citación para la valoración de la situación de dependencia y de discapacidad

      5. Estimated total value:
         Value excluding VAT: 1 352 682.51 EUR
         
      6. Information about lots:
         This contract is divided into lots: no
   2. Description
      1. Title:
         
      2. Additional CPV code(s):
         
         
      3. Place of performance:
         
      4. Description of the procurement:
         

         El objeto del contrato es la contratación de un servicio telefónico (Call Center) de orientación e información en materia de dependencia y promoción de la autonomía, acceso a los recursos disponibles en la cartera de servicios del SEPAD y citación para la valoración de la situación de dependencia y de discapacidad

      5. Award criteria:
         Cost criterion - Weighting: 20
         Cost criterion - Weighting: 80
         
      6. Estimated value:
         Value excluding VAT: 1 352 682.51 EUR
         
      7. Duration of the contract, framework agreement or dynamic purchasing system:
         Duration in months: 24
         This contract is subject to renewal: no
         
      8. Information about the limits on the number of candidates to be invited:
         
      9. Information about variants:
         Variants will be accepted: no
         
      10. Information about options:
          Options: no
      11. Information about electronic catalogues:
          
          
      12. Information about European Union funds:
          The procurement is related to a project and/or programme financed by European Union funds: no
      13. Additional information:
          
3. Section III
   1. Conditions for participation:
      1. Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers:
         List and brief description of conditions:

         Capacidad de obrar

      2. Economic and financial standing:
         List and brief description of selection criteria:

         Cifra anual de negocio

         Minimum level(s) of standards possibly required:

         Umbral: 0

      3. Technical and professional ability:
         List and brief description of selection criteria:

         - Trabajos realizados

         Minimum level(s) of standards possibly required:

         Umbral: 0

      4. Information about reserved contracts:
         
   2. Conditions related to the contract:
      1. Information about a particular profession:
         
      2. Information about staff responsible for the performance of the contract:
         
4. Section IV
5. Description:
   1. Type of procedure:
      Open procedure
   2. Information about a framework agreement or a dynamic purchasing system:
      
   3. Information about reduction of the number of solutions or tenders during negotiation or dialogue:
      
   4. Information about negotiation:
      
   5. Information about electronic auction:
      
   6. Information about the Government Procurement Agreement (GPA):
      The procurement is covered by the Government Procurement Agreement: no
6. Administrative information:
   1. Previous publication concerning this procedure:
      
   2. Time limit for receipt of tenders or requests to participate:
      Date: 2023-10-26
      Local time: 23:59
      
   3. Estimated date of dispatch of invitations to tender or to participate to selected candidates:
      
   4. Languages in which tenders or requests to participate may be submitted:
      ES
   5. Minimum time frame during which the tenderer must maintain the tender:
      (from the date stated for receipt of tender)
      
   6. Conditions for opening of tenders:
      Date: 2023-10-27
      Local time: 09:00
      Place:

      Sala de Juntas o Reunión telemática

      Datos de Dirección:

      Calle: Avda. de las Américas, 4

      CP: 06800

      Población: Mérida

      País: España

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