Section II: Object
II.1)Scope of the procurement
II.1.1)Title:
Servicio de atención central telefónica. Prórroga Integra. PAPC 2021-8-4 (CEN)
Reference number: PAPC 2021-8-4 (CEN)
II.1.2)Main CPV code
64214200 Telephone switchboard services
II.1.3)Type of contract
Services
II.2)Description
II.2.3)Place of performance
NUTS code: ES300 Madrid
II.2.4)Description of the procurement at the time of conclusion of the
contract:
Servicio de atención central tefefónica
II.2.7)Duration of the contract, framework agreement, dynamic purchasing system or
concession
Duration in months: 24
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
Section V: Award of contract/concession
Title:
Prórroga de atención telefónica
V.2)Award of contract/concession
V.2.1)Date of conclusion of the contract/concession award decision:
17/09/2021
V.2.2)Information about tenders
The contract/concession has been awarded to a group of economic operators: no
V.2.3)Name and address of the contractor/concessionaire
Official name: INTEGRA MANT GEST Y SERV INTEGR CEE,SL
National registration number: B82992744
Town: MADRID
NUTS code: ES300 Madrid
Country: Spain
The contractor/concessionaire is an SME: no
V.2.4)Information on value of the contract/lot/concession (at the time of conclusion
of the contract;excluding VAT)
Total value of the procurement: 115 146.97 EUR
Section VI: Complementary information
VI.3)Additional information:
VI.4)Procedures for review
VI.4.1)Review body
Official name: Tribunal Administrativo de Contratación Pública de la Comunidad de Madrid
Postal address: Plaza de Chamberí, 8, 5ª planta
Town: Madrid
Postal code: 28013
Country: Spain
E-mail:
tribunal.contratacion@madrid.org
Telephone: +34 917206346
Fax: +34 917206347
VI.4.2)Body responsible for mediation procedures
Official name: Tribunal Administrativo de Contratación Pública de la Comunidad de Madrid
Town: MADRID
Country: Spain
VI.4.4)Service from which information about the review procedure may be
obtained
Official name: Tribunal Administrativo de Contratación Pública de la Comunidad de Madrid
Postal address: Plaza de Chamberí, 8, 5ª planta
Town: Madrid
Postal code: 28013
Country: Spain
E-mail:
tribunal.contratacion@madrid.org
Telephone: +34 917206346
Fax: +34 917206347
VI.5)Date of dispatch of this notice:
14/09/2023
Section VII: Modifications to the contract/concession
VII.1)Description of the procurement after the modifications
VII.1.1)Main CPV code
64214200 Telephone switchboard services
VII.1.2)Additional CPV code(s)
VII.1.3)Place of performance
NUTS code: ES300 Madrid
VII.1.4)Description of the procurement:
Servicio de atención central telefónica
VII.1.5)Duration of the contract, framework agreement, dynamic purchasing system or
concession
Duration in months: 24
VII.1.6)Information on value of the contract/lot/concession (excluding VAT)
Total value of the contract/lot/concession: 57 573.49 EUR
VII.1.7)Name and address of the contractor/concessionaire
Official name: INTEGRA MANTENIMIENTO, GESTIÓN Y SERVICIOS INTEGRADOS, CENTRO ESPECIAL DE EMPLEO, S.L.
National registration number: B82992744
Town: MADRID
NUTS code: ES300 Madrid
Country: Spain
The contractor/concessionaire is an SME: no
VII.2)Information about modifications
VII.2.1)Description of the modifications
Nature and extent of the modifications (with indication of possible earlier changes to the contract):
POSIBILIDAD PRÓRROGA DE CONTRATO PREVISTA EN LOS PLIEGOS
VII.2.2)Reasons for modification
Need for modification brought about by circumstances which a diligent contracting authority/entity could not foresee (Art. 43(1)(c) of Directive 2014/23/EU, Art. 72(1)(c) of Directive
2014/24/EU, Art. 89(1)(c) of Directive 2014/25/EU)
Description of the circumstances which rendered the modification necessary and explanation of the unforeseen nature of these circumstances:
POSIBILIDAD DE PRÓRROGA DE CONTRATO PREVISTA EN LOS PLIEGOS
VII.2.3)Increase in price
Updated total contract value before the modifications (taking into account possible earlier contract modifications and price adaptions and, in the case of Directive 2014/23/EU,
average inflation in the Member State concerned)
Value excluding VAT: 115 146.97 EUR
Total contract value after the modifications
Value excluding VAT: 172 720.46 EUR