Computer-related management services (Норвегия - Тендер #43234059)

1. Section I
   1. Name and addresses
      SYKEHUSINNKJØP HF
      Postboks 40
      VADSØ
      9811
      Norway
      Telephone: +47 78950700
      E-mail: post@sykehusinnkjop.no
      
   2. Joint procurement
      
   3. Communication
      The procurement documents are available for unrestricted and full direct access, free of charge, at
      https://permalink.mercell.com/207096859.aspx
      Additional information can be obtained from the abovementioned addresselectronically via: https://permalink.mercell.com/207096859.aspx
      
      
   4. Type of the contracting authority:
      Body governed by public law
      
   5. Main activity:
      Health
      
2. Section II
   1. Scope of the procurement:
      1. Title:
         

         SAP Basic operational services for the health trusts in the Western Norway Regional Health Authority

         Reference number: 2023/621
         
      2. Main CPV code:
         72510000
         
      3. Type of contract:
         Services
         
      4. Short description:
         

         The aim of the procurement is to procure operation of the SAP system in the Western Norway Regional Health Authority, including infrastructure and server operation, and SAP Basic services. This is a so-called "Lift & Shift" change, which means that the current SAP system will be migrated and re-established with the current service and security level as a minimum in a new operations environment.

         See the contest provisions and Annex 1, the contracting authority"s requirements specification for further details.

      5. Estimated total value:
         
         
      6. Information about lots:
         This contract is divided into lots: no
   2. Description
      1. Title:
         
      2. Additional CPV code(s):
         48440000, 48441000, 72212440, 72315200, 72514000, 72514300, 72700000
         
      3. Place of performance:
         Main site or place of performance:

         Bergen

      4. Description of the procurement:
         

         The aim of the procurement is to procure operation of the SAP system in the Western Norway Regional Health Authority, including infrastructure and server operation, and SAP Basic services. This is a so-called "Lift & Shift" change, which means that the current SAP system will be migrated and re-established with the current service and security level as a minimum in a new operations environment.

         The Western Norway Regional Health Authority ICT aims to contribute to making patient treatment safer and more efficient, providing good quality in its systems, and ensuring stable operation. The Western Norway Regional Health Authority ICT"s actual requirements for the service are detailed in Annex 1 The Contracting Authority"s Requirements Specification. However we would like to highlight some general aims that are important when selecting a new operations partner, and which will be a guideline for responding to the contest:

         - Ensure sufficient data security The Western Norway Regional Health Authority"s data ought to be saved in Norway.

         - Ensure stable operation of the system with a very high degree of running time (for example monitoring, process for error and event management, and SLA requirements).

         - Have a cost efficient operation.

         - Provide a service level that means that the Western Norway Regional Health Authority does not need to use a lot of internal resources for follow-up. The Western Norway Regional Health Authority is looking for an operations partner that is proactive in all parts of the service delivery.

         - Have good interaction with relevant departments in the Western Norway Regional Health Authority ICT and other external service providers as regards managing the SAP system. The tenderer will participate in an active cooperation with the current provider of the application management service, both in the transition to a new infrastructure system and in the new operations model.

         - There will be a particular need to handle interface around liability in a good, but pragmatic way, which sees to the Western Norway Regional Health Authority"s needs in a satisfactory way. Some details will be specified as part of the contract documents, but there are requirements for a cooperative design of the Interaction Plan after the contract has been signed. This will have to be further administered and continually improved and made more efficient through the project and operations period.

         The Western Norway Regional Health Authority has a number of ongoing projects. Some of these will overlap with the change that is implemented by this contract. Details on this are given in Annex 4 and in chapter 2.3 in Annex 1 The Contracting Authority"s Requirements Specification. This context will nevertheless set extra requirements for reliable planning and the implementation of a new operations model. The project and progress plan and supplier capability are therefore defined as an award criterium in order to ensure stable operation to the greatest possible degree within the defined dates.

         See annex 1- The Contracting Authority"s Requirements Specification and other contest documents for further details.

      5. Award criteria:
         Price is not the only award criterion and all criteria are stated only in the procurement documents
      6. Estimated value:
         
         
      7. Duration of the contract, framework agreement or dynamic purchasing system:
         Duration in months: 36
         This contract is subject to renewal: yes
         Description of renewals:

         See the tender documentation

      8. Information about the limits on the number of candidates to be invited:
         
      9. Information about variants:
         Variants will be accepted: no
         
      10. Information about options:
          Options: yesDescription of options:

          See the tender documentation

      11. Information about electronic catalogues:
          
          
      12. Information about European Union funds:
          The procurement is related to a project and/or programme financed by European Union funds: no
      13. Additional information:
          
3. Section III
   1. Conditions for participation:
      1. Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers:
         
      2. Economic and financial standing:
         
      3. Technical and professional ability:
         
      4. Information about reserved contracts:
         
   2. Conditions related to the contract:
      1. Information about a particular profession:
         
      2. Information about staff responsible for the performance of the contract:
         
4. Section IV
5. Description:
   1. Type of procedure:
      Open procedure
   2. Information about a framework agreement or a dynamic purchasing system:
      
   3. Information about reduction of the number of solutions or tenders during negotiation or dialogue:
      
   4. Information about negotiation:
      
   5. Information about electronic auction:
      
   6. Information about the Government Procurement Agreement (GPA):
      The procurement is covered by the Government Procurement Agreement: yes
6. Administrative information:
   1. Previous publication concerning this procedure:
      
   2. Time limit for receipt of tenders or requests to participate:
      Date: 2023-09-01
      Local time: 12:00
      
   3. Estimated date of dispatch of invitations to tender or to participate to selected candidates:
      
   4. Languages in which tenders or requests to participate may be submitted:
      EN, NO
   5. Minimum time frame during which the tenderer must maintain the tender:
      (from the date stated for receipt of tender)
      
   6. Conditions for opening of tenders:
      Date: 2023-09-01
      Local time: 12:00
      

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