Energy-efficiency consultancy services (Норвегия - Тендер #43231727)

1. Section I
   1. Name and addresses
      Enova SF
      Brattørkaia 17A
      Trondheim
      7010
      Norway
      E-mail: bjorn.hakon.aunoien@enova.no
      
   2. Joint procurement
      
   3. Communication
      The procurement documents are available for unrestricted and full direct access, free of charge, at
      http://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=371307&B=KGVLIGHT
      Additional information can be obtained from the abovementioned addresselectronically via: http://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=371307&B=KGVLIGHT
      to the abovementioned address
      
   4. Type of the contracting authority:
      Other type: Government Company - manager of the Climate and Energy Fund
      
   5. Main activity:
      Economic and financial affairs
      
2. Section II
   1. Scope of the procurement:
      1. Title:
         

         Service provider Enova SF’s response service.

         Reference number: SID 23/38422
         
      2. Main CPV code:
         71314300
         
      3. Type of contract:
         Services
         
      4. Short description:
         

         The purpose of the procurement is for Enova to enter into a contract with a tenderer that will undertake the operation of Enova"s response service ("the Response Service") on behalf of Enova.

      5. Estimated total value:
         
         
      6. Information about lots:
         This contract is divided into lots: no
   2. Description
      1. Title:
         
      2. Additional CPV code(s):
         71315100, 71315210, 71321400, 79510000, 90713000
         
      3. Place of performance:
         
      4. Description of the procurement:
         

         The purpose of the procurement is for Enova to enter into a contract with a tenderer that will undertake the operation of Enova"s response service ("the Response Service") on behalf of Enova.

         The assignment (the service provision) includes guidelines on Enova’s support offer and the Energy Labelling Scheme, as well as general consulting on topics in Enova’s work areas. The service provision is connected to incoming and outgoing telephone enquiries, email and internet enquiries (chat and social media). Whilst carrying out the assignment, the tenderer will serve incoming and outgoing enquiries for Enova with set requirements for customer statistics, including response time and customer satisfaction.

         It is a prerequisite that tenderers have the necessary understanding of Enova"s framework terms, and is familiar with the goals of the Energy Fund as stated in Ot.prp.no. 35 (2000-2001) and Inst. O. no. 59 (2000 – 2001). Tenderers are also expected t have good insight in the white paper Climate Plan for 2021–2030 (Meld. St. 13 (2020-2021)) and Energy for Work - long term value creation from Norwegian energy resources (Meld. St. 36 (2020 -2021)), as well as current contracts between Enova and KLD. It is a prerequisite that tenderers are familiar with relevant EU directives and that tenderers have relevant knowledge on the Energy Labelling Scheme for buildings and energy assessments of technical installations in buildings. Note that new main documents can be added in the contract period.

         The tenderer will be obliged to operate Enova’s response service in such a manner that the activity contributes to the fulfilment of Enova’s objectives. See the specification in the tender documentation for further information on the scope and content.

         The current contract period expires on 31.12.2023. The tenderer will be expected to be operative on 01.01.2024 at the latest.

      5. Award criteria:
         Price is not the only award criterion and all criteria are stated only in the procurement documents
      6. Estimated value:
         
         
      7. Duration of the contract, framework agreement or dynamic purchasing system:
         Duration in months: 24
         This contract is subject to renewal: yes
         Description of renewals:

         The assignment will be valid for two (2) years, with an option to extend for a further one (1) year, to a total maximum of three (3) years.

      8. Information about the limits on the number of candidates to be invited:
         Envisaged minimum number: 3
         Maximum number: 5
         Objective criteria for choosing the limited number of candidates:

         If there are more than five (5) tenderers who fulfil the minimum qualification requirements register, the contracting authority will rank the tenderers according to the response to tender documentation point 9.7 "Requirement for technical and professional qualifications".

      9. Information about variants:
         Variants will be accepted: no
         
      10. Information about options:
          Options: no
      11. Information about electronic catalogues:
          
          
      12. Information about European Union funds:
          The procurement is related to a project and/or programme financed by European Union funds: no
      13. Additional information:
          

          The annual contract sum for the assignment is between NOK 10 million and NOK 25 million. Enova is working on an internal project with the goal of making work processes in the entity more efficient. Attention is therefore drawn to the fact that the result of this work can lead to changes in the content and/or scope of the assignment in the contract period.

3. Section III
   1. Conditions for participation:
      1. Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers:
         List and brief description of conditions:

         The qualification requirements are described in the tender documentation.

      2. Economic and financial standing:
         List and brief description of selection criteria:

         The qualification requirements are described in the tender documentation.

      3. Technical and professional ability:
         List and brief description of selection criteria:

         The qualification requirements are described in the tender documentation.

      4. Information about reserved contracts:
         
   2. Conditions related to the contract:
      1. Information about a particular profession:
         
      2. Information about staff responsible for the performance of the contract:
         
4. Section IV
5. Description:
   1. Type of procedure:
      Competitive procedure with negotiation
   2. Information about a framework agreement or a dynamic purchasing system:
      
   3. Information about reduction of the number of solutions or tenders during negotiation or dialogue:
      Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated
   4. Information about negotiation:
      The contracting authority reserves the right to award the contract on the basis of the initial tenders without conducting negotiations
   5. Information about electronic auction:
      
   6. Information about the Government Procurement Agreement (GPA):
      The procurement is covered by the Government Procurement Agreement: yes
6. Administrative information:
   1. Previous publication concerning this procedure:
      
   2. Time limit for receipt of tenders or requests to participate:
      Date: 2023-08-23
      Local time: 13:00
      
   3. Estimated date of dispatch of invitations to tender or to participate to selected candidates:
      Date: 2023-09-08
      
   4. Languages in which tenders or requests to participate may be submitted:
      NO
   5. Minimum time frame during which the tenderer must maintain the tender:
      Tender must be valid until: 2023-12-31
      (from the date stated for receipt of tender)
      
   6. Conditions for opening of tenders:
      

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