Telephone operator services (Италия - Тендер #46916714)

1. Section I
   1. Name and addresses
      VIVERACQUA s.c. a r.l.
      VERONA
      Italy
      E-mail: segreteria@pec.viveracqua.it
      
   2. Joint procurement
      
   3. Communication
      The procurement documents are available for unrestricted and full direct access, free of charge, at
      https://viveracquaprocurement.bravosolution.com
      Additional information can be obtained from the abovementioned addresselectronically via: https://viveracquaprocurement.bravosolution.com
      to the abovementioned address
      
   4. Type of the contracting authority:
      
   5. Main activity:
      Water
      
2. Section II
   1. Scope of the procurement:
      1. Title:
         

         VAG23S3845 - procedura aperta per l"affidamento di un accordo quadro avente ad oggetto il servizio di call center

         Reference number: VAG23S3845
         
      2. Main CPV code:
         79511000
         
      3. Type of contract:
         Services
         
      4. Short description:
         

         procedura aperta per l"affidamento di un accordo quadro avente ad oggetto il servizio di call center

      5. Estimated total value:
         Value excluding VAT: 21 356 122.84 EUR
         
      6. Information about lots:
         This contract is divided into lots: no
         
   2. Description
      1. Title:
         
      2. Additional CPV code(s):
         
         
      3. Place of performance:
         
      4. Description of the procurement:
         

         procedura aperta per l"affidamento di un accordo quadro avente ad oggetto il servizio di call center

      5. Award criteria:
         Quality criterion - Name: OFFERTA TECNICA / Weighting: 80
         Price - Weighting: 20
         
      6. Estimated value:
         Value excluding VAT: 21 356 122.84 EUR
         
      7. Duration of the contract, framework agreement or dynamic purchasing system:
         Duration in months: 60
         This contract is subject to renewal: no
         
      8. Information about the limits on the number of candidates to be invited:
         
      9. Information about variants:
         Variants will be accepted: no
         
      10. Information about options:
          Options: yesDescription of options:

          AI SENSI DELL"ART. 120, COMMA 9, DEL CODICE è PREVISTA L"EVENTUALE VARIAZIONE FINO A CONCORRENZA DEL QUINTO DELL"IMPORTO DELL"ACCORDO QUADRO

      11. Information about electronic catalogues:
          
          
      12. Information about European Union funds:
          The procurement is related to a project and/or programme financed by European Union funds: no
      13. Additional information:
          
3. Section III
   1. Conditions for participation:
      1. Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers:
         
      2. Economic and financial standing:
         
      3. Technical and professional ability:
         Selection criteria as stated in the procurement documents
      4. Information about reserved contracts:
         
      5. Deposits and guarantees required:
         

         cfr. art. 11 e 27 del disciplinare di gara

      6. Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
         

         cfr. art. 26 del disciplinare di gara

      7. Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
         
   2. Conditions related to the contract:
      1. Information about a particular profession:
         
         
      2. Information about staff responsible for the performance of the contract:
         
4. Section IV
5. Description:
   1. Type of procedure:
      Open procedure
   2. Information about a framework agreement or a dynamic purchasing system:
      Framework agreement with a single operator
   3. Information about reduction of the number of solutions or tenders during negotiation or dialogue:
      
   4. Information about negotiation:
      
   5. Information about electronic auction:
      
   6. Information about the Government Procurement Agreement (GPA):
      The procurement is covered by the Government Procurement Agreement: yes
6. Administrative information:
   1. Previous publication concerning this procedure:
      
   2. Time limit for receipt of tenders or requests to participate:
      Date: 2023-11-09
      Local time: 12:00
      
   3. Estimated date of dispatch of invitations to tender or to participate to selected candidates:
      
   4. Languages in which tenders or requests to participate may be submitted:
      IT
   5. Minimum time frame during which the tenderer must maintain the tender:
      (from the date stated for receipt of tender)
      
   6. Conditions for opening of tenders:
      Date: 2023-11-10
      Local time: 09:00
      Place:

      Trattandosi di gara telematica la pubblicità delle sedute è operata attraverso il portale. Conseguentemente, ogni concorrente potrà assistere, collegandosi al portale per il tramite della propria infrastruttura telematica, all"avanzamento delle fasi di gara

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