Guidance and counselling services (Италия - Тендер #41924921)

1. Section I
   1. Name and addresses
      Comune di Piacenza
      Piazza Cavalli n.2
      Piacenza
      29121
      Italy
      Telephone: +39 0523/492030
      E-mail: paola.mezzadra@comune.piacenza.it
      Fax: +39 0523/492146
      
   2. Joint procurement
      
   3. Communication
      The procurement documents are available for unrestricted and full direct access, free of charge, at
      http://www.comune.piacenza.it
      Additional information can be obtained from the abovementioned addresselectronically via: https://appalti.comune.piacenza.it
      
      
   4. Type of the contracting authority:
      Regional or local authority
      
   5. Main activity:
      General public services
      
2. Section II
   1. Scope of the procurement:
      1. Title:
         

         PROCEDURA APERTA PER L’AFFIDAMENTO DEI SERVIZI DI PRIMA ACCOGLIENZA, INFORMAGIOVANI – EUROPE DIRECT, DI RISPOSTA TELEFONICA ALL’UTENZA (CONTACT CENTER) E DEL SERVIZIO DI SUPPORTO ALLA COMUNICAZIONE DE

      2. Main CPV code:
         85312300
         
      3. Type of contract:
         Services
         
      4. Short description:
         

         L"appalto ha per oggetto l"affidamento di servizi di prima accoglienza, lo Sportello Informagiovani - Europe Direct e il servizio di risposta telefonica all’utenza (contact center). Sono inoltre oggetto del presente appalto le attività di supporto alla comunicazione dell’ente.

      5. Estimated total value:
         Value excluding VAT: 977 174.00 EUR
         
      6. Information about lots:
         This contract is divided into lots: no
   2. Description
      1. Title:
         
      2. Additional CPV code(s):
         
         
      3. Place of performance:
         
      4. Description of the procurement:
         

         PROCEDURA APERTA PER L’AFFIDAMENTO DEI SERVIZI DI PRIMA ACCOGLIENZA, INMFORMAGIOVANI – EUROPE DIRECT, DI RISPOSTA TELEFONICA ALL’UTENZA (CONTACT CENTER) E DEL SERVIZIO DI SUPPORTO ALLA COMUNICAZIONE DELL’ENTE per il periodo dal 21 luglio 2023 o dal verbale di consegna del servizio al 31 gennaio 2025.

      5. Award criteria:
         Price is not the only award criterion and all criteria are stated only in the procurement documents
      6. Estimated value:
         Value excluding VAT: 977 174.00 EUR
         
      7. Duration of the contract, framework agreement or dynamic purchasing system:
         
         Start: 2023-07-21
         End: 2025-01-31
         This contract is subject to renewal: no
         
      8. Information about the limits on the number of candidates to be invited:
         
      9. Information about variants:
         Variants will be accepted: yes
         
      10. Information about options:
          Options: yesDescription of options:

          Indicate negli atti di gara

      11. Information about electronic catalogues:
          
          
      12. Information about European Union funds:
          The procurement is related to a project and/or programme financed by European Union funds: no
      13. Additional information:
          
3. Section III
   1. Conditions for participation:
      1. Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers:
         List and brief description of conditions:

         Indicati nei documenti di gara

      2. Economic and financial standing:
         Selection criteria as stated in the procurement documents
      3. Technical and professional ability:
         Selection criteria as stated in the procurement documents
      4. Information about reserved contracts:
         
   2. Conditions related to the contract:
      1. Information about a particular profession:
         
      2. Information about staff responsible for the performance of the contract:
         
4. Section IV
5. Description:
   1. Type of procedure:
      Open procedure
   2. Information about a framework agreement or a dynamic purchasing system:
      
   3. Information about reduction of the number of solutions or tenders during negotiation or dialogue:
      
   4. Information about negotiation:
      
   5. Information about electronic auction:
      
   6. Information about the Government Procurement Agreement (GPA):
      The procurement is covered by the Government Procurement Agreement: yes
6. Administrative information:
   1. Previous publication concerning this procedure:
      
   2. Time limit for receipt of tenders or requests to participate:
      Date: 2023-06-15
      Local time: 12:00
      
   3. Estimated date of dispatch of invitations to tender or to participate to selected candidates:
      
   4. Languages in which tenders or requests to participate may be submitted:
      IT
   5. Minimum time frame during which the tenderer must maintain the tender:
      (from the date stated for receipt of tender)
      
   6. Conditions for opening of tenders:
      Date: 2023-06-16
      Local time: 09:30
      

Источник закупки

Импорт - Экспорт по стране Италия