IT services: consulting, software development, Internet and support (Франция - Тендер #47610531)

1. Section I
   1. Name and addresses
      insee
      88 avennue Verdier
      Montrouge Cedex
      92541
      France
      E-mail: Contacts-marches-publics@insee.fr
      
   2. Joint procurement
      
   3. Communication
      The procurement documents are available for unrestricted and full direct access, free of charge, at
      http://www.marches-publics.gouv.fr
      Additional information can be obtained from the abovementioned addresselectronically via: https://www.marches-publics.gouv.fr/?page=Entreprise.EntrepriseAdvancedSearch&AllCons&id=2403649&orgAcronyme=a4n
      
      
   4. Type of the contracting authority:
      Ministry or any other national or federal authority, including their regional or local subdivisions
      
   5. Main activity:
      Economic and financial affairs
      
2. Section II
   1. Scope of the procurement:
      1. Title:
         

         fourniture d"une solution omnicanale en mode Saas de gestion des contacts de l"insee avec des utilisateurs

         Reference number: INSEE2023P971
         
      2. Main CPV code:
         72000000
         
      3. Type of contract:
         Services
         
      4. Short description:
         

         le présent marché a pour objet la fourniture d"une solution omnicanale en mode Saas de gestion des contacts de l"insee avec des utilisateurs. Les échanges peuvent se faire par téléphone, SVI, courriel, sms-mms par mobile, formulaires internet présents sur les sites de l"insee, FAQ, messagerie instantanée (chatlive), messagerie automatique (robot conversationnel), ..

      5. Estimated total value:
         Value excluding VAT: 1 200 000.00 EUR
         
      6. Information about lots:
         This contract is divided into lots: no
   2. Description
      1. Title:
         
      2. Additional CPV code(s):
         72000000
         
      3. Place of performance:
         
      4. Description of the procurement:
         

         le présent marché a pour objet la fourniture d"une solution omnicanale en mode Saas de gestion des contacts de l"insee avec des utilisateurs. Les échanges peuvent se faire par téléphone, SVI, courriel, sms-mms par mobile, formulaires internet présents sur les sites de l"insee, FAQ, messagerie instantanée (chatlive), messagerie automatique (robot conversationnel), ..

      5. Award criteria:
         Price is not the only award criterion and all criteria are stated only in the procurement documents
      6. Estimated value:
         
         
      7. Duration of the contract, framework agreement or dynamic purchasing system:
         Duration in months: 54
         This contract is subject to renewal: no
         
      8. Information about the limits on the number of candidates to be invited:
         
      9. Information about variants:
         Variants will be accepted: no
         
      10. Information about options:
          Options: no
      11. Information about electronic catalogues:
          
          
      12. Information about European Union funds:
          The procurement is related to a project and/or programme financed by European Union funds: no
      13. Additional information:
          
3. Section III
   1. Conditions for participation:
      1. Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers:
         List and brief description of conditions:

         1. La lettre de candidature (formulaire Dc1), 2. La déclaration du candidat (formulaire Dc2)

      2. Economic and financial standing:
         Selection criteria as stated in the procurement documents
      3. Technical and professional ability:
         Selection criteria as stated in the procurement documents
      4. Information about reserved contracts:
         
   2. Conditions related to the contract:
      1. Information about a particular profession:
         
      2. Information about staff responsible for the performance of the contract:
         
4. Section IV
5. Description:
   1. Type of procedure:
      Open procedure
   2. Information about a framework agreement or a dynamic purchasing system:
      Framework agreement with a single operatorIn the case of framework agreements, provide justification for any duration exceeding 4 years:

      le marché est passé pour une durée de 4 ans et 6 mois à compter de sa notification. Une période de préparation de 6 mois est en effet nécessaire pour la reprise de l"existant, sans exécution de la prestation attendue en elle-même, qui est bien limitée à 4 ans

   3. Information about reduction of the number of solutions or tenders during negotiation or dialogue:
      
   4. Information about negotiation:
      
   5. Information about electronic auction:
      
   6. Information about the Government Procurement Agreement (GPA):
      The procurement is covered by the Government Procurement Agreement: yes
6. Administrative information:
   1. Previous publication concerning this procedure:
      
   2. Time limit for receipt of tenders or requests to participate:
      Date: 2023-12-05
      Local time: 12:00
      
   3. Estimated date of dispatch of invitations to tender or to participate to selected candidates:
      
   4. Languages in which tenders or requests to participate may be submitted:
      FR
   5. Minimum time frame during which the tenderer must maintain the tender:
      (from the date stated for receipt of tender)
      
   6. Conditions for opening of tenders:
      Date: 2023-12-05
      Local time: 14:00
      Place:

      direction générale de l"insee

      Information about authorised persons and opening procedure:

      l"Ouverture des offres n"est pas publique

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