Call centre (Франция - Тендер #47066611)

1. Section I
   1. Name and addresses
      Société Immobilière des Chemins de Fers
      24 rue de Paradis
      PARIS
      75010
      France
      E-mail: directionachats@icfhabitat.fr
      
   2. Joint procurement
      
   3. Communication
      The procurement documents are available for unrestricted and full direct access, free of charge, at
      http://www.appelsdoffres.icfhabitat.fr
      Additional information can be obtained from the abovementioned addresselectronically via: http://www.appelsdoffres.icfhabitat.fr
      
      
   4. Type of the contracting authority:
      Other type: Autre
      
   5. Main activity:
      Housing and community amenities
      
2. Section II
   1. Scope of the procurement:
      1. Title:
         

         Permanence téléphonique relative aux appels d"urgence et réalisation des interventions d"urgence multi techniques sur le patrimoine de Icf Habitat en dehors des heures d"ouverture des agences

         Reference number: Sicf 2023 00116
         
      2. Main CPV code:
         79512000
         
      3. Type of contract:
         Services
         
      4. Short description:
         

         Permanence téléphonique relative aux appels d"urgence et réalisation des interventions d"urgence multi techniques sur le patrimoine de Icf Habitat en dehors des heures d"ouverture des agences

      5. Estimated total value:
         
         
      6. Information about lots:
         all lots
   2. Description
      1. Title:
         

         Territoire national excepté le Sud Est

         Lot No: 1
         
      2. Additional CPV code(s):
         79512000
         
      3. Place of performance:
         Main site or place of performance:

         24 rue du Paradis 75010 - Paris

      4. Description of the procurement:
         

         permanence téléphonique relative aux appels d"urgence et réalisation des interventions d"urgence en dehors des ouvertures des agences des filiales Icf habitat : Sablière, Atlantique, Nord Est, Novedis et Ngf

      5. Award criteria:
         Quality criterion - Name: Valeur technique de l"offre / Weighting: 50
         Quality criterion - Name: Rse / Weighting: 10
         Price - Weighting: 40
         
      6. Estimated value:
         
         
      7. Duration of the contract, framework agreement or dynamic purchasing system:
         Duration in months: 12
         This contract is subject to renewal: yes
         Description of renewals:

         3 fois

      8. Information about the limits on the number of candidates to be invited:
         
      9. Information about variants:
         Variants will be accepted: no
         
      10. Information about options:
          Options: yesDescription of options:

          Pse Facultative :

          mise à disposition d"un numéro / plateforme dédié à l"envoi et l"hébergement des photos par les locataires

      11. Information about electronic catalogues:
          
          
      12. Information about European Union funds:
          The procurement is related to a project and/or programme financed by European Union funds: no
      13. Additional information:
          
      14. Title:
          

          Région du Sud Est

          Lot No: 2
          
      15. Additional CPV code(s):
          79512000
          
      16. Place of performance:
          Main site or place of performance:

          24 rue du Paradis 75010 - Paris

      17. Description of the procurement:
          

          Permanence téléphonique relative aux appels d"urgence et réalisation des interventions d"urgence en dehors des ouvertures des agences des filiales Icf habitat : Sud Est Méditerranée, Novedis et Ngf

      18. Award criteria:
          Quality criterion - Name: Valeur technique de l"offre / Weighting: 50
          Quality criterion - Name: Rse / Weighting: 10
          Price - Weighting: 40
          
      19. Estimated value:
          
          
      20. Duration of the contract, framework agreement or dynamic purchasing system:
          Duration in months: 12
          This contract is subject to renewal: yes
          Description of renewals:

          3 fois

      21. Information about the limits on the number of candidates to be invited:
          
      22. Information about variants:
          Variants will be accepted: no
          
      23. Information about options:
          Options: yesDescription of options:

          Pse Facultative :

          mise à disposition d"un numéro / plateforme dédié à l"envoi et l"hébergement des photos par les locataires

      24. Information about electronic catalogues:
          
          
      25. Information about European Union funds:
          The procurement is related to a project and/or programme financed by European Union funds: no
      26. Additional information:
          
3. Section III
   1. Conditions for participation:
      1. Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers:
         List and brief description of conditions:

         - Copie du ou des jugements prononcés, si le candidat est en redressement judiciaire.

         - Formulaire Dc1, Lettre de candidature _ Habilitation du mandataire par ses co-traitants.

         (disponible à l"adresse suivante : URL : http://www.economie.gouv.fr/daj/formulaires-declaration-du-candidat)

         - Formulaire Dc2, Déclaration du candidat individuel ou du membre du groupement.

         (disponible à l"adresse suivante : URL : http://www.economie.gouv.fr/daj/formulaires-declaration-du-candidat)

      2. Economic and financial standing:
         List and brief description of selection criteria:

         - Déclaration appropriée de banques ou preuve d"une assurance pour les risques professionnels.

         - Déclaration concernant le chiffre d"affaires global et le chiffre d"affaires concernant les fournitures, services ou travaux objet du marché, réalisés au cours des trois derniers exercices disponibles.

      3. Technical and professional ability:
         List and brief description of selection criteria:

         - Déclaration indiquant les effectifs moyens annuels du candidat et l"importance du personnel d"encadrement pour chacune des trois dernières années.

         - Présentation d"une liste des travaux exécutés au cours des cinq dernières années, appuyée d"attestations de bonne exécution pour les travaux les plus importants.

      4. Information about reserved contracts:
         
   2. Conditions related to the contract:
      1. Information about a particular profession:
         
      2. Information about staff responsible for the performance of the contract:
         
4. Section IV
5. Description:
   1. Type of procedure:
      Open procedure
   2. Information about a framework agreement or a dynamic purchasing system:
      
   3. Information about reduction of the number of solutions or tenders during negotiation or dialogue:
      
   4. Information about negotiation:
      
   5. Information about electronic auction:
      
   6. Information about the Government Procurement Agreement (GPA):
      The procurement is covered by the Government Procurement Agreement: yes
6. Administrative information:
   1. Previous publication concerning this procedure:
      
   2. Time limit for receipt of tenders or requests to participate:
      Date: 2023-11-10
      Local time: 12:00
      
   3. Estimated date of dispatch of invitations to tender or to participate to selected candidates:
      
   4. Languages in which tenders or requests to participate may be submitted:
      FR
   5. Minimum time frame during which the tenderer must maintain the tender:
      (from the date stated for receipt of tender)
      
   6. Conditions for opening of tenders:
      Date: 2023-11-10
      Local time: 14:00
      Place:

      Paris

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