Telephone operator services (Франция - Тендер #42698893)

1. Section I
   1. Name and addresses
      maine loire habitat office pub habitat
      11 rue du Clon, Cs 70146
      Angers
      49001
      France
      Telephone: +33 241816800
      E-mail: courrier.marches@mlhabitat.fr
      
   2. Joint procurement
      
   3. Communication
      The procurement documents are available for unrestricted and full direct access, free of charge, at
      https://www.marches-publics.info
      Additional information can be obtained from maine-Et-Loire Habitat
      11 rue du Clon, Cs 70146
      Angers
      49001
      France
      Contact person: 49001
      Telephone: +33 241816800
      E-mail: courrier.marches@mlhabitat.fr
      Internet address(es):
      Main address: https://www.marches-publics.info
      Address of the buyer profile: https://www.marches-publics.info
      electronically via: https://www.marches-publics.info
      
      
   4. Type of the contracting authority:
      Body governed by public law
      
   5. Main activity:
      Other activity: Construction de logements sociaux
      
2. Section II
   1. Scope of the procurement:
      1. Title:
         

         accord cadre - prestations d"accueil téléphonique

         Reference number: 1-23s0045
         
      2. Main CPV code:
         79511000
         
      3. Type of contract:
         Services
         
      4. Short description:
         

         la présente consultation concerne la prise en compte des appels téléphoniques des locataires de l"ensemble du patrimoine de Maine et Loire Habitat.Le marché à conclure sera un accord-cadre mono-attributaire s"exécutant par l"émission de bons de commande en application de l"article R. 2162-4 - 2°) du code de la commande publique

      5. Estimated total value:
         
         
      6. Information about lots:
         all lots
   2. Description
      1. Title:
         

         prestations en journée

         Lot No: 01
         
      2. Additional CPV code(s):
         79511000
         
      3. Place of performance:
         
      4. Description of the procurement:
         

         prestations en journée

      5. Award criteria:
         Quality criterion - Name: Mémoire technique / Weighting: 40
         Price - Weighting: 60
         
      6. Estimated value:
         Value excluding VAT: 51 000.00 EUR
         
      7. Duration of the contract, framework agreement or dynamic purchasing system:
         Duration in months: 12
         This contract is subject to renewal: yes
         Description of renewals:

         le marché est conclu pour une durée d"une année renouvelable de manière tacite 3 fois

      8. Information about the limits on the number of candidates to be invited:
         
      9. Information about variants:
         Variants will be accepted: no
         
      10. Information about options:
          Options: no
      11. Information about electronic catalogues:
          
          
      12. Information about European Union funds:
          The procurement is related to a project and/or programme financed by European Union funds: no
      13. Additional information:
          
      14. Title:
          

          prestations en astreinte

          Lot No: 02
          
      15. Additional CPV code(s):
          79511000
          
      16. Place of performance:
          
      17. Description of the procurement:
          

          prestations en astreinte

      18. Award criteria:
          Quality criterion - Name: Mémoire technique / Weighting: 40
          Price - Weighting: 60
          
      19. Estimated value:
          Value excluding VAT: 6 000.00 EUR
          
      20. Duration of the contract, framework agreement or dynamic purchasing system:
          Duration in months: 12
          This contract is subject to renewal: yes
          Description of renewals:

          le marché est conclu pour une durée d"une année renouvelable de manière tacite 3 fois

      21. Information about the limits on the number of candidates to be invited:
          
      22. Information about variants:
          Variants will be accepted: no
          
      23. Information about options:
          Options: no
      24. Information about electronic catalogues:
          
          
      25. Information about European Union funds:
          The procurement is related to a project and/or programme financed by European Union funds: no
      26. Additional information:
          
3. Section III
   1. Conditions for participation:
      1. Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers:
         List and brief description of conditions:

         - Copie du ou des jugements prononcés, si le candidat est en redressement judiciaire.- Formulaire Dc1, Lettre de candidature _ Habilitation du mandataire par ses co-traitants.(disponible à l"adresse suivante : http://www.economie.gouv.fr/daj/formulaires-declaration-du-candidat)- formulaire Dc2, Déclaration du candidat individuel ou du membre du groupement.(disponible à l"adresse suivante : http://www.economie.gouv.fr/daj/formulaires-declaration-du-candidat)

      2. Economic and financial standing:
         List and brief description of selection criteria:

         - Déclaration concernant le chiffre d"affaires global et le chiffre d"affaires concernant les fournitures, services ou travaux objet du marché, réalisés au cours des trois derniers exercices disponibles

      3. Technical and professional ability:
         List and brief description of selection criteria:

         - Certificats de qualifications professionnelles.La preuve de la capacité du candidat peut être apportée par tout moyen, notamment par des certificats d"identité professionnelle ou des références de travaux attestant de la compétence de l"opérateur économique à réaliser la prestation pour laquelle il se porte candidat- déclaration indiquant les effectifs moyens annuels du candidat et l"importance du personnel d"encadrement pour chacune des trois dernières années.- En matière de fournitures et services, une description de l"équipement technique, des mesures employées par l"opérateur économique pour s"assurer de la qualité et des moyens d"étude et de recherche de son entreprise.- Présentation d"une liste des principales fournitures ou des principaux services effectués au cours des trois dernières années, indiquant le montant, la date et le destinataire public ou privé

      4. Information about reserved contracts:
         
   2. Conditions related to the contract:
      1. Information about a particular profession:
         
      2. Information about staff responsible for the performance of the contract:
         
4. Section IV
5. Description:
   1. Type of procedure:
      Open procedure
   2. Information about a framework agreement or a dynamic purchasing system:
      Framework agreement with a single operator
   3. Information about reduction of the number of solutions or tenders during negotiation or dialogue:
      
   4. Information about negotiation:
      
   5. Information about electronic auction:
      
   6. Information about the Government Procurement Agreement (GPA):
      The procurement is covered by the Government Procurement Agreement: yes
6. Administrative information:
   1. Previous publication concerning this procedure:
      
   2. Time limit for receipt of tenders or requests to participate:
      Date: 2023-07-10
      Local time: 17:00
      
   3. Estimated date of dispatch of invitations to tender or to participate to selected candidates:
      
   4. Languages in which tenders or requests to participate may be submitted:
      FR
   5. Minimum time frame during which the tenderer must maintain the tender:
      (from the date stated for receipt of tender)
      
   6. Conditions for opening of tenders:
      Date: 2023-07-11
      Local time: 09:00
      

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