Software programming and consultancy services (Дания - Тендер #43163337)

1. Section I
   1. Name and addresses
      Danish Red Cross
      Blegdamsvej 27
      Copenhagen OE
      2100
      Denmark
      E-mail: udbud@rodekors.dk
      
   2. Joint procurement
      
   3. Communication
      Access to the procurement documents is restricted. Further information can be obtained at
      www.rodekors.dk(udbud@rodekors.dk)
      Additional information can be obtained from the abovementioned addressto the abovementioned address
      
   4. Type of the contracting authority:
      Other type: Red Cross
      
   5. Main activity:
      Other activity: Humanitarian
      
2. Section II
   1. Scope of the procurement:
      1. Title:
         

         Tender of Volunteer, Member, Donor and Customer Platform for the Red Cross in Denmark

      2. Main CPV code:
         72200000
         
      3. Type of contract:
         Services
         
      4. Short description:
         

         CRM solution for handling Volunteer, member, donor and customer platform for the Red Cross in Denmark.

         The solution must be based on Microsoft Dynamics365, more specifically the CRM suite, with the possibility of including 3rd party components or apps that contribute to delivering the desired functionality described in the tender documents and in accordance with the Red Cross" IT strategy.

         The Red Cross sees the core of the upcoming CRM solution as a basic system based on standard, but with the possibility of differentiating special solutions and the use of existing 3rd party solutions to handle functionality that is not contained in the standard core.

      5. Estimated total value:
         
         
      6. Information about lots:
         This contract is divided into lots: no
   2. Description
      1. Title:
         
      2. Additional CPV code(s):
         72211000, 72212000
         
      3. Place of performance:
         Main site or place of performance:

         Danish Red Cross HQ, Blegdamsvej 27, DK-2100 OE

      4. Description of the procurement:
         

         CRM solution for handling Volunteer, member, donor and customer platform for the Red Cross in Denmark.

         The solution must be based on Microsoft Dynamics365, more specifically the CRM suite, with the possibility of including 3rd party components or apps that contribute to delivering the desired functionality described in the tender documents and in accordance with the Red Cross" IT strategy.

         The Red Cross sees the core of the upcoming CRM solution as a basic system based on standard, but with the possibility of differentiating special solutions and the use of existing 3rd party solutions to handle functionality that is not contained in the standard core.

      5. Award criteria:
         Price is not the only award criterion and all criteria are stated only in the procurement documents
      6. Estimated value:
         
         
      7. Duration of the contract, framework agreement or dynamic purchasing system:
         Duration in months: 60
         This contract is subject to renewal: yes
         Description of renewals:

         With at least [six] months" notice to the end of the above-mentioned contract period, the Customer may, by Notice on unchanged terms, extend the Contract by 12 months. With a notice of at least [six] months to the end of the first extension of 12 months, the Customer may, by Notice on unchanged terms, extend the Contract for a further 12 months, so that the total extension amounts to 24 month

      8. Information about the limits on the number of candidates to be invited:
         
      9. Information about variants:
         Variants will be accepted: no
         
      10. Information about options:
          Options: yesDescription of options:

          Today, the Red Cross Youth has an independent IT infrastructure with some components shared with the Red Cross, including Active Directory user management. The Red Cross Youth has an independent CRM system and independent volunteers, members, donors and customers. This is further described in Annexes 2 and 3 to the contract.

          A migration of the Red Cross Youth functionality and data is offered as an option. Tasks that exclusively support the Red Cross Youth (Configuration of independent organization in the system, migration of Red Cross Youth data, functionality that deals exclusively with Red Cross Youth needs) must be included in the offer of this option.

          As a starting point, the Red Cross Youth will go to great lengths to fit into the needs that the Red Cross has for the upcoming CRM solution.

          It is not a requirement that the current workflows must continue in the future solution if the Red Cross" workflows, including other systems, can solve the needs of the Red Cross Youth. There will be special cases when the Red Cross Youth cannot adapt. In these cases, the supplier must submit a bid for a solution to the Red Cross Youth.

          It is therefore expected that during the clarification phase in the tender process, the supplier will investigate the possibility of streamlining workflows between the Red Cross Youth and the Red Cross, so that there are as few customized solutions as possible.

          The supplier must handle each functional requirement and workspace in one of three ways:

          1. The supplier ensures that Red Cross Youth needs are already covered by the needs of the Red Cross in the new solution.

          If this is not possible, there are two ways to go, both budgeted and paid for by Red Cross Youth:

          2. The supplier proposes and implements new workflows for handling the area outside the solution (e.g. same as Red Cross)

          or

          3. The supplier develops and supports Red Cross Youth needs in the new solution

          The option must be priced independently.

      11. Information about electronic catalogues:
          
          
      12. Information about European Union funds:
          The procurement is related to a project and/or programme financed by European Union funds: no
      13. Additional information:
          

          The tenderer accepts the draft contract as well as other conditions in the annex and minimum requirements of the contract. The dialogue with tenderers may lead to changes to the advertised tender documents up to the final tender deadline. The tenderer must be aware of any changes notified by e-mail prior to the offer deadline. The Red Cross reserves the right to change e.g. minimum requirements.

3. Section III
   1. Conditions for participation:
      1. Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers:
         List and brief description of conditions:

         Ref. tender material point 7b: "Proof of financial capability and 7c: "Pre-qualification criteria.

      2. Economic and financial standing:
         Selection criteria as stated in the procurement documents
      3. Technical and professional ability:
         Selection criteria as stated in the procurement documents
      4. Information about reserved contracts:
         
   2. Conditions related to the contract:
      1. Information about a particular profession:
         
      2. Information about staff responsible for the performance of the contract:
         Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract
4. Section IV
5. Description:
   1. Type of procedure:
      Competitive dialogue
   2. Information about a framework agreement or a dynamic purchasing system:
      
   3. Information about reduction of the number of solutions or tenders during negotiation or dialogue:
      
   4. Information about negotiation:
      
   5. Information about electronic auction:
      
   6. Information about the Government Procurement Agreement (GPA):
      The procurement is covered by the Government Procurement Agreement: no
6. Administrative information:
   1. Previous publication concerning this procedure:
      
   2. Time limit for receipt of tenders or requests to participate:
      Date: 2023-08-07
      Local time: 10:00
      
   3. Estimated date of dispatch of invitations to tender or to participate to selected candidates:
      Date: 2023-08-21
      
   4. Languages in which tenders or requests to participate may be submitted:
      DA
   5. Minimum time frame during which the tenderer must maintain the tender:
      Tender must be valid until: 2023-12-31
      (from the date stated for receipt of tender)
      
   6. Conditions for opening of tenders:
      

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