Naval Information Warfare Center (NIWC) Pacific, on behalf of the Department of
Defense (DoD) Enterprise Software Initiative (ESI), is soliciting offers under Request for
Proposal (RFP) No. N66001-24-R-0048 as a small business set-aside for enterprise
support and engineering services for Microsoft products and Microsoft cloud services
(MES II – Small Business). These services will be made available to the DoD, Intelligence
Community (IC) and U.S. Coast Guard (hereafter referred to collectively as the "DoD"
within this document). The Government also intends to issue a sole source contract to
Microsoft Corporation enabling it to directly provide proactive and enhanced services for
Microsoft products and cloud services that require direct access to its proprietary source
code and/or "Blue Badge" employees for resolving a variety of functional and operational
requirements.

The services required under this solicitation are comprehensive (24) hours, (7) days a
week, (365) days a year support (herein 24/7) services including technical support
(problem and break-fix resolutions), workshops, strategic guidance, and assistance to
customers with technical issues pertaining to developing cloud, intranet/internet
strategies, prototyping, implementation, and development of solutions spanning across
infrastructure and application areas as it relates to Microsoft products and Microsoft cloud
services. Tasks may require offerors to have reach back capability to resources within
Microsoft that can access its source code to resolve certain issues. The DoD is looking for
software developers, product and cloud engineering teams to leverage a variety of tools,
processes, and subject matter experts, specifically for Microsoft products and Microsoft
cloud services.

Most of the work will be performed within the United States. However, contract activities
may be performed throughout the world, but will be determined at the task order level.
This solicitation will result in the award of multiple indefinite-delivery, indefinite quantity
(IDIQ) contracts with firm fixed-pricing arrangements. The ordering period of
performance will be for five-years with no options.

Orders will be placed pursuant to the ordering processes of FAR 16.505(a). The North
American Industry Classification System (NAICS) Code is 541519 Other Computer
Related Services, and the Small Business Size Standard is $34M. Security classification
will vary from Unclassified to Top Secret/ Sensitive Compartmented Information (TS/SCI)
classification.

For questions concerning this action, contact Alexander Roberts, Contract Specialist, at
alexander.k.roberts3.civ@us.navy.mil.

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