Services Agreement related to the Provision of an Out of Hours Contact Centre and RPaaS (Великобритания (Англия, Шотландия, Уэльс) - Тендер #38576827)

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Contract notice

Directive 2014/24/EU - Public Sector Directive

Directive 2014/24/EU

Section I: Contracting authority

I.1) Name and addresses

Rochdale Metropolitan Borough Council

Number 1 Riverside, Smith Street

Rochdale

OL16 1XU

UK

Contact person: Mr Philip Stephens

Telephone: +44 1619121616

E-mail: philip.stephens@star-procurement.gov.uk

NUTS: UKD

Internet address(es)

Main address: http://www.rochdale.gov.uk/

Address of the buyer profile: http://www.rochdale.gov.uk/

I.3) Communication

The procurement documents are available for unrestricted and full direct access, free of charge at:

https://www.the-chest.org.uk

Additional information can be obtained from the abovementioned address

Tenders or requests to participate must be sent electronically to:

https://www.the-chest.org.uk

I.4) Type of the contracting authority

Regional or local authority

I.5) Main activity

General public services

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Services Agreement related to the Provision of an Out of Hours Contact Centre and RPaaS

Reference number: DN653330

II.1.2) Main CPV code

79500000

II.1.3) Type of contract

Services

II.1.4) Short description

SERVICES AGREEMENT RELATED TO PROVISION OF OUT OF HOURS CONTACT CENTRE AND RPaaS

II.1.6) Information about lots

This contract is divided into lots: No

II.2) Description

II.2.3) Place of performance

NUTS code:

UKD

II.2.4) Description of the procurement

To provide Out of Hours (OOH) call handling service from our OOH hub in Rochdale

Proposal includes the following services;

• Fully managed OOH service covering the existing opening hours of 4.30pm-

• 9am Monday to Thursday, 4.30pm Friday to 9am Monday on weekends and

• all Bank Holidays 24hr

• All systems and licenses relevant to the delivery of the service

• Automated Management information

• Monthly service review meetings

• KPIs as per the current contract

Resource and Planning

• Forecasting and Planning

• Long term capacity Planning

• Short term Planning

• Performance Analysis

• Scheduling

• Holiday Management

• WFM Administration

• Intraday Performance Management

• Reporting

II.2.5) Award criteria

Criteria below:

Quality criterion: Social Value / Weighting: 30

Quality criterion: Quality / Weighting: 30

Price / Weighting: 40

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36

This contract is subject to renewal: No

II.2.9) Information about the limits on the number of candidates to be invited II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Open procedure

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: No

IV.2) Administrative information

IV.2.2) Time limit for receipt of tenders or requests to participate

Date: 17/03/2023

Local time: 12:00

IV.2.4) Languages in which tenders or requests to participate may be submitted

EN

IV.2.7) Conditions for opening of tenders

Date: 17/03/2023

Local time: 12:00

Section VI: Complementary information

VI.1) Information about recurrence

This is a recurrent procurement: Yes

VI.4) Procedures for review

VI.4.1) Review body

STAR Procurement

Sale

UK

VI.5) Date of dispatch of this notice

14/02/2023

Information added to the notice since publication.

Additional information added to the notice since it"s publication.

Commodity Categories

Commodity Categories

Delivery Locations

Delivery Locations

Alert Region Restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

Alert Region Restrictions

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Импорт - Экспорт по стране Великобритания (Англия, Шотландия, Уэльс)