Call centre (Испания - Тендер #48318487)

1. Section I
   1. Name and addresses
      Ayuntamiento de Barcelona. Dirección de Servicios de Gestión Económica de la Gerencia de Recursos
      Pl. Sant Miquel, 4-5, planta 5a. Edifici Novíssim
      Barcelona
      08002
      Spain
      Telephone: +34 934027487
      E-mail: aescalantec@bcn.cat
      Fax: +34 934023298
      
   2. Joint procurement
      
   3. Communication
      The procurement documents are available for unrestricted and full direct access, free of charge, at
      www.bcn.cat/perfildecontractant
      Additional information can be obtained from the abovementioned addresselectronically via: https://licitacions.bcn.cat
      
      
   4. Type of the contracting authority:
      Regional or local agency/office
      
   5. Main activity:
      General public services
      
2. Section II
   1. Scope of the procurement:
      1. Title:
         

         Servicios de información y tramitación a los ciudadanos que se dirigen al Ayuntamiento de Barcelona a través de los diferentes canales de atención ciudadana prestados online y en diferido

         Reference number: 001_23002864
         
      2. Main CPV code:
         79512000
         
      3. Type of contract:
         Services
         
      4. Short description:
         

         El objeto del contrato es la prestación de los servicios de información y tramitación a los ciudadanos que se dirigen al Ayuntamiento de Barcelona a través de los diferentes canales de atención ciudadana prestados online y en diferido (teléfono, Internet, correo electrónico, chat y redes sociales)

      5. Estimated total value:
         Value excluding VAT: 50 173 703.69 EUR
         
      6. Information about lots:
         This contract is divided into lots: no
   2. Description
      1. Title:
         
      2. Additional CPV code(s):
         
         
      3. Place of performance:
         
      4. Description of the procurement:
         

         El objeto del contrato es la prestación de los servicios de información y tramitación a los ciudadanos que se dirigen al Ayuntamiento de Barcelona a través de los diferentes canales de atención ciudadana prestados online y en diferido (teléfono, Internet, correo electrónico, chat y redes sociales)

      5. Award criteria:
         Price is not the only award criterion and all criteria are stated only in the procurement documents
      6. Estimated value:
         Value excluding VAT: 50 173 703.69 EUR
         
      7. Duration of the contract, framework agreement or dynamic purchasing system:
         Duration in months: 36
         This contract is subject to renewal: yes
         Description of renewals:

         El contrato podrá ser prorrogado por 24 meses adicionales

      8. Information about the limits on the number of candidates to be invited:
         
      9. Information about variants:
         Variants will be accepted: no
         
      10. Information about options:
          Options: no
      11. Information about electronic catalogues:
          
          
      12. Information about European Union funds:
          The procurement is related to a project and/or programme financed by European Union funds: no
      13. Additional information:
          
3. Section III
   1. Conditions for participation:
      1. Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers:
         
      2. Economic and financial standing:
         Selection criteria as stated in the procurement documents
      3. Technical and professional ability:
         Selection criteria as stated in the procurement documents
      4. Information about reserved contracts:
         
   2. Conditions related to the contract:
      1. Information about a particular profession:
         Contract performance conditions:

         En el pliego se incluyen las condiciones de ejecución del contrato, al menos una de ellas de carácter social.

      2. Information about staff responsible for the performance of the contract:
         
4. Section IV
5. Description:
   1. Type of procedure:
      Open procedure
   2. Information about a framework agreement or a dynamic purchasing system:
      
   3. Information about reduction of the number of solutions or tenders during negotiation or dialogue:
      
   4. Information about negotiation:
      
   5. Information about electronic auction:
      
   6. Information about the Government Procurement Agreement (GPA):
      The procurement is covered by the Government Procurement Agreement: no
6. Administrative information:
   1. Previous publication concerning this procedure:
      Notice number in the OJ S: 2023/S 144-458115
      
   2. Time limit for receipt of tenders or requests to participate:
      Date: 2023-12-01
      Local time: 23:59
      
   3. Estimated date of dispatch of invitations to tender or to participate to selected candidates:
      
   4. Languages in which tenders or requests to participate may be submitted:
      CA, ES
   5. Minimum time frame during which the tenderer must maintain the tender:
      (from the date stated for receipt of tender)
      
   6. Conditions for opening of tenders:
      Date: 2023-12-02
      Local time: 10:00
      Place:

      Oportunamente se indicará lugar, fecha y hora para la apertura de ofertas

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