Call centre (Испания - Тендер #47581487)

1. Section I
   1. Name and addresses
      Instituto Cervantes
      C/ Alcalá, 49
      Madrid
      28014
      Spain
      Telephone: +34 914367666
      E-mail: contratacion@cervantes.es
      Fax: +34 914367714
      
   2. Joint procurement
      
   3. Communication
      The procurement documents are available for unrestricted and full direct access, free of charge, at
      https://contrataciondelestado.es/wps/portal/plataforma
      Additional information can be obtained from the abovementioned addressto the abovementioned address
      
   4. Type of the contracting authority:
      Body governed by public law
      
   5. Main activity:
      Education
      
2. Section II
   1. Scope of the procurement:
      1. Title:
         

         Contratación de una bolsa de 30.950 horas en servicios de atención a los usuarios/clientes del Instituto Cervantes en todo lo relacionado con la comercialización de sus productos y ser

         Reference number: G-2023/09-0038
         
      2. Main CPV code:
         79512000
         
      3. Type of contract:
         Services
         
      4. Short description:
         

         Contratación de una bolsa de 30.950 horas en servicios de atención a los usuarios/clientes del Instituto Cervantes en todo lo relacionado con la comercialización de sus productos y servicios (CAU).

      5. Estimated total value:
         Value excluding VAT: 2 359 017.00 EUR
         
      6. Information about lots:
         This contract is divided into lots: no
   2. Description
      1. Title:
         
      2. Additional CPV code(s):
         
         
      3. Place of performance:
         Main site or place of performance:

         Los servicios se prestarán desde las dependencias del adjudicatario, que no obstante deberá acudir a la Sede Central del Instituto Cervantes de Madrid cuando se le comunique.

      4. Description of the procurement:
         

         Contratación de una bolsa de 30.950 horas en servicios de atención a los usuarios/clientes del Instituto Cervantes en todo lo relacionado con la comercialización de sus productos y servicios (CAU). Más información en los pliegos de la licitación.

      5. Award criteria:
         Price is not the only award criterion and all criteria are stated only in the procurement documents
      6. Estimated value:
         Value excluding VAT: 2 359 017.00 EUR
         
      7. Duration of the contract, framework agreement or dynamic purchasing system:
         Duration in months: 24
         This contract is subject to renewal: yes
         Description of renewals:

         El contrato podrá ser prorrogado por plazos anuales o inferiores a un año, hasta un máximo de TREINTA Y SEIS (36) meses (adicionales a los veinticuatro meses de duración inicial).

      8. Information about the limits on the number of candidates to be invited:
         
      9. Information about variants:
         Variants will be accepted: no
         
      10. Information about options:
          Options: no
      11. Information about electronic catalogues:
          
          
      12. Information about European Union funds:
          The procurement is related to a project and/or programme financed by European Union funds: no
      13. Additional information:
          
3. Section III
   1. Conditions for participation:
      1. Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers:
         
      2. Economic and financial standing:
         
      3. Technical and professional ability:
         
      4. Information about reserved contracts:
         
   2. Conditions related to the contract:
      1. Information about a particular profession:
         
      2. Information about staff responsible for the performance of the contract:
         
4. Section IV
5. Description:
   1. Type of procedure:
      Open procedure
   2. Information about a framework agreement or a dynamic purchasing system:
      
   3. Information about reduction of the number of solutions or tenders during negotiation or dialogue:
      
   4. Information about negotiation:
      
   5. Information about electronic auction:
      
   6. Information about the Government Procurement Agreement (GPA):
      The procurement is covered by the Government Procurement Agreement: yes
6. Administrative information:
   1. Previous publication concerning this procedure:
      Notice number in the OJ S: 2023/S 119-374847
      
   2. Time limit for receipt of tenders or requests to participate:
      Date: 2023-11-15
      Local time: 23:59
      
   3. Estimated date of dispatch of invitations to tender or to participate to selected candidates:
      
   4. Languages in which tenders or requests to participate may be submitted:
      ES
   5. Minimum time frame during which the tenderer must maintain the tender:
      (from the date stated for receipt of tender)
      
   6. Conditions for opening of tenders:
      Date: 2023-11-16
      Local time: 10:00
      

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