Customer-care services (Испания - Тендер #45826323)

1. Section I
   1. Name and addresses
      AENA, S.M.E., S.A.
      C/ PEONÍAS, 12 Registro General
      MADRID
      28042
      Spain
      Telephone: +34 913212710
      E-mail: tramitacion_expedientes@aena.es
      Fax: +34 913212712
      
   2. Joint procurement
      
   3. Communication
      The procurement documents are available for unrestricted and full direct access, free of charge, at
      https://www.aena.es
      Additional information can be obtained from the abovementioned addresselectronically via: https://share.aena.es/index.php/s/Q0ShvFGlyoaA5ej
      
      
   4. Type of the contracting authority:
      
   5. Main activity:
      Airport-related activities
      
2. Section II
   1. Scope of the procurement:
      1. Title:
         

         “SERVICIO DE INFORMACIÓN Y ATENCIÓN AL PÚBLICO EN EL AEROPUERTO DE MÁLAGA COSTA DEL SOL”

         Reference number: AGP-345/2023
         
      2. Main CPV code:
         79342320
         
      3. Type of contract:
         Services
         
      4. Short description:
         

         “SERVICIO DE INFORMACIÓN Y ATENCIÓN AL PÚBLICO EN EL AEROPUERTO DE MÁLAGA COSTA DEL SOL”

      5. Estimated total value:
         Value excluding VAT: 2 847 346.00 EUR
         
      6. Information about lots:
         This contract is divided into lots: no
         
   2. Description
      1. Title:
         
      2. Additional CPV code(s):
         
         
      3. Place of performance:
         
      4. Description of the procurement:
         

         “SERVICIO DE INFORMACIÓN Y ATENCIÓN AL PÚBLICO EN EL AEROPUERTO DE MÁLAGA COSTA DEL SOL” AGP-345/2023

      5. Award criteria:
         Price is not the only award criterion and all criteria are stated only in the procurement documents
      6. Estimated value:
         Value excluding VAT: 1 930 753.02 EUR
         
      7. Duration of the contract, framework agreement or dynamic purchasing system:
         Duration in months: 48
         This contract is subject to renewal: yes
         Description of renewals:

         Duración del contrato: DOS (2) AÑOS contados a partir de la firma del Acta de inicio.

         Plazo total, con las prórrogas previstas: TRES (3) AÑOS. DOS (2) AÑOS iniciales con la posibilidad de UNA (1) prórroga de UN (1) AÑO.

      8. Information about the limits on the number of candidates to be invited:
         
      9. Information about variants:
         Variants will be accepted: no
         
      10. Information about options:
          Options: no
      11. Information about electronic catalogues:
          
          
      12. Information about European Union funds:
          The procurement is related to a project and/or programme financed by European Union funds: no
      13. Additional information:
          
3. Section III
   1. Conditions for participation:
      1. Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers:
         List and brief description of conditions:

         VER PLIEGO DE CLÁSULAS PARTICULARES

      2. Economic and financial standing:
         List and brief description of selection criteria:

         VER PLIEGO DE CLÁSULAS PARTICULARES

      3. Technical and professional ability:
         List and brief description of selection criteria:

         VER PLIEGO DE CLÁSULAS PARTICULARES

      4. Information about reserved contracts:
         
      5. Deposits and guarantees required:
         

         a) Provisional:

         El 3% del presupuesto base de licitación, IVA excluido): 12.860,93 €

         b) Definitiva:

         El 5% del precio final ofertado por el licitador, IVA excluido.

         Se constituirán a disposición de la SRA. DIRECTORA DE CONTRATACIÓN DE AENA SME,

         S.A.

         GARANTÍA COMPLEMENTARIA

         En el caso de que una de las ofertas económicas consideradas anormalmente bajas, resulte

         adjudicataria, se exigirá, además de la garantía definitiva que figura en este apartado, una

         garantía complementaria del 5% del precio final ofertado por el licitador que presentó la mejor

         oferta, IVA excluido.

         Se podrá presentar una única garantía por el importe total exigido o una garantía definitiva y otra

         complementaria por los importes exigidos para cada una de ellas.

      6. Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
         
      7. Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
         
   2. Conditions related to the contract:
      1. Information about a particular profession:
         
         
      2. Information about staff responsible for the performance of the contract:
         
4. Section IV
5. Description:
   1. Type of procedure:
      Open procedure
   2. Information about a framework agreement or a dynamic purchasing system:
      
   3. Information about reduction of the number of solutions or tenders during negotiation or dialogue:
      
   4. Information about negotiation:
      
   5. Information about electronic auction:
      
   6. Information about the Government Procurement Agreement (GPA):
      The procurement is covered by the Government Procurement Agreement: no
6. Administrative information:
   1. Previous publication concerning this procedure:
      
   2. Time limit for receipt of tenders or requests to participate:
      Date: 2023-10-04
      Local time: 23:59
      
   3. Estimated date of dispatch of invitations to tender or to participate to selected candidates:
      
   4. Languages in which tenders or requests to participate may be submitted:
      ES
   5. Minimum time frame during which the tenderer must maintain the tender:
      (from the date stated for receipt of tender)
      
   6. Conditions for opening of tenders:
      Date: 2023-10-24
      Local time: 11:00
      

Источник закупки

Импорт - Экспорт по стране Испания