Re-Advertisement: Tenders are hereby invited for the provision of travel agency services for the period of 3 (three) years/36 months on as and when required. Scope of Work: Services to be provided will include Accounts, reports and client/relationship management but not be limited to: A. Reservations/bookings, arrangements, changes, upgrades, vouchers and payment thereof on: Domestic: i. Airline tickets, accommodation, and car rentals; ii. Shuttle services/chauffeur/taxis/buses; iii. Conference arrangements and assistance; iv. Visa, Forex and insurance arrangements on request; v. Travel clinic arrangements on request; International: i. Airline tickets, accommodation, and car rentals; ii. Shuttle services/chauffeur/taxis/buses; iii. Conference arrangements and assistance; iv. Visa, Forex and insurance arrangements on request; v. Travel clinic arrangements on request; B. After-hour service: To avoid third party involvement, a dedicated travel agent consultant must be available after hours to facilitate unexpected travel arrangements. Confirmation that the after-hour service will be performed by travel agent consultant and describe the process that will be used to execute this service that may include the following: i. Facilitation of new bookings; ii. Changes to existing bookings; iii. Issuing of vouchers where applicable; C. Conference and Event Management: The service provider must therefore be able to execute professional conference services: Depending on the size/scale of the conference, assistance by the travel agent might be requested of the venue for the duration of the conference: i. Stuffed delegation registration desk; ii. Flight desk new travel arrangements and changes to travel arrangements; iii. Liaison with venue management/staff. Please confirm the contract number. (ЮАР - Тендер #68489209)