Extension of Closing Date: Quotations are hereby invited for procurement of a customer relationship management system. Scope: The appointed service provider will be required to: • Conduct needs assessment and business process review; • Recommend a suitable CRM solution (cloud-based or on-premise); • Procure and license the CRM software; • Customize the CRM to align with organizational requirements; • Integrate with existing systems (e.g., ERP, email, customer portals); • Migrate existing customer data into the new CRM system; • Provide end-user training and system documentation; • Offer post-implementation support and maintenance. (ЮАР - Тендер #68489204)