Quotations are hereby invited for the appointment of a suitably qualified service provider for license renewal, support and maintenance of Halo service desk system for 3 months. Scope of works: Service desk modules: • Incident management; • Access management; • IT operations and Application management; • Event management; • Problem management; • Request fulfilment; • SLA Management (Supplier, contract and performance management); • Inventory management; • Portfolio management; • Catalogue; • Change/release and deployment; • Service asset and configuration. System Functionalities: The service desk is web portal, and it can provide the following capabilities: • Job templates; • Business rules; • Self service; • Users must be able to log, track and monitor their issues; • Dashboards; • Auto escalation; • Knowledge base; • inbox analysis; • Comprehensive reporting; • Surveys. Department: ICT. (примерный перевод: Quotations are hereby invited for the appointment of a suitably qualified service provider for license renewal, support and maintenance of Halo service desk system for 3 months. Scope of works: Service desk modules: • Incident management; • Access management; • IT operations and Application management; • Event management; • Problem management; • Request fulfilment; • SLA Management (Supplier, contract and performance management); • Inventory management; • Portfolio management; • Catalogue; • Change/release and deployment; • Service asset and configuration. System Functionalities: The service desk is web portal, and it can provide the following capabilities: • Job templates; • Business rules; • Self service; • Users must be able to log, track and monitor their issues; • Dashboards; • Auto escalation; • Knowledge base; • inbox analysis; • Comprehensive reporting; • Surveys. Department: ICT.) (ЮАР - Тендер #37758285)