Business and management consultancy services (Португалия - Тендер #45264110)

1. Section I
   1. Name and addresses
      E-REDES - Distribuição de Electricidade, S.A.
      Rua Camilo Castelo Branco. N.º 43
      Lisboa
      1050 - 044 Lisboa
      Portugal
      E-mail: concursoedp.dnc-ed@edp.pt
      
   2. Type of the contracting authority:
      
   3. Main activity:
      
2. Section II
   1. Scope of the procurement:
      1. Title:
         

         Serviços de Cliente, Mercado e Operações Comerciais ou Customer Service

         Reference number: 010341222
         
      2. Main CPV code:
         79410000, 79410000, 79410000, 79410000
         
      3. Type of contract:
         Services
         
      4. Short description:
         

         Serviços de Front, Middle Ofice e atividades E2E; Serviços de Backoffice; Serviços do Centro de Operações da DORI

      5. Information about lots:
         This contract is divided into lots: yes
      6. Total value of the procurement:
         Value
   2. Description
      1. Title:
         

         CONTACT CENTER + LOJAS

      2. Additional CPV code(s):
         79410000
         
      3. Place of performance:
         
      4. Description of the procurement:
         

         Serviços de Front, Middle Ofice e atividades E2E; Serviços de Backoffice; Serviços do Centro de Operações da DORI

      5. Award criteria:
         
      6. Information about options:
         Options: no
      7. Information about European Union funds:
         The procurement is related to a project and/or programme financed by European Union funds: no
      8. Additional information:
         
      9. Title:
         

         BACKOFFICE

      10. Additional CPV code(s):
          79410000
          
      11. Place of performance:
          
      12. Description of the procurement:
          

          Serviços de Front, Middle Ofice e atividades E2E; Serviços de Backoffice; Serviços do Centro de Operações da DORI

      13. Award criteria:
          
      14. Information about options:
          Options: no
      15. Information about European Union funds:
          The procurement is related to a project and/or programme financed by European Union funds: no
      16. Additional information:
          
      17. Title:
          

          CENTRO DE OPERAÇÕES

      18. Additional CPV code(s):
          79410000
          
      19. Place of performance:
          
      20. Description of the procurement:
          

          Serviços de Front, Middle Ofice e atividades E2E; Serviços de Backoffice; Serviços do Centro de Operações da DORI

      21. Award criteria:
          
      22. Information about options:
          Options: no
      23. Information about European Union funds:
          The procurement is related to a project and/or programme financed by European Union funds: no
      24. Additional information:
          
3. Section IV
4. Description:
   1. Type of procedure:
      
   2. Information about a framework agreement or a dynamic purchasing system:
      
   3. Information about electronic auction:
      
   4. Information about the Government Procurement Agreement (GPA):
      The procurement is covered by the Government Procurement Agreement: no
5. Administrative information:
   1. Previous publication concerning this procedure:
      Notice number in the OJ S: 2022/S 150-430850
      
   2. Information about termination of dynamic purchasing system:
      
   3. Information about termination of call for competition in the form of a prior information notice:
      

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