Research and development services and related consultancy services (Норвегия - Тендер #47066757)

1. Section I
   1. Name and addresses
      Arbeids- og inkluderingsdepartementet
      Postboks 8019 Dep
      Oslo
      0030
      Norway
      Telephone: +47 22249090
      E-mail: Frode-Alexander.Igesund@dss.dep.no
      
   2. Joint procurement
      
   3. Communication
      The procurement documents are available for unrestricted and full direct access, free of charge, at
      http://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=381206&B=DFO
      Additional information can be obtained from the abovementioned addresselectronically via: http://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=381206&B=DFO
      to the abovementioned address
      
   4. Type of the contracting authority:
      Ministry or any other national or federal authority, including their regional or local subdivisions
      
   5. Main activity:
      General public services
      
2. Section II
   1. Scope of the procurement:
      1. Title:
         

         Research and review assignment on availability of NAV offices

         Reference number: 23/858
         
      2. Main CPV code:
         73000000
         
      3. Type of contract:
         Services
         
      4. Short description:
         

         Different evaluations and surveys have asked questions about the NAV offices" availability, particularly for users that are not seen to adequately on the telephone or by digital services. With this background we would like to get more and collected knowledge on the availability of services in the Norwegian Labour and Welfare Organisation.

         The aim of the procurement is that the ministry gets an updated knowledge basis on the availability of NAV offices.

         See annex 1 of the contract for further details.

      5. Estimated total value:
         Value excluding VAT: 3 000 000.00 NOK
         
      6. Information about lots:
         This contract is divided into lots: no
   2. Description
      1. Title:
         
      2. Additional CPV code(s):
         73000000, 73210000, 73220000, 79311100, 79311200, 79311300, 79342310, 79342311
         
      3. Place of performance:
         
      4. Description of the procurement:
         

         Different evaluations and surveys have asked questions about the NAV offices" availability, particularly for users that are not seen to adequately on the telephone or by digital services. With this background we would like to get more and collected knowledge on the availability of services in the Norwegian Labour and Welfare Organisation.

         The aim of the procurement is that the ministry gets an updated knowledge basis on the availability of NAV offices.

         • The survey must give more and collected knowledge on the availability of services in the NAV office through various forms of contact.

         • The survey must include both state and municipal services, and the availability of them via telephone/NAV Contact Centre, email, digital systems, attendance at a NAV office, and/or physical meetings other places.

         • Questions we would like to get highlighted and discussed are:

         o How is the availability of the NAV office for users and cooperation partners?

         o What conditions are significant for the availability of services in the NAV office?

         o What contributes to better availability at the NAV office for users and cooperation partners?

         o What are the biggest challenges connected to the availability of services in the NAV office? Are there particular challenges connected to the availability of the social services?

         o What are the consequences or possible consequences of a lack of availability?

         The project period for the assignment is provisionally from when the contract is signed (tentatively December 2023) until the submission of the final report (tentatively June 2025).

         The estimated contract value is NOK 3,000,000 excluding VAT, with 1/3 being paid on 1 June 2024, and 1/3 being paid after submission of the interim report, deadline 29.11.2024. The remaining 1/3 will be paid when the final report is submitted to the contracting authority.

         See annex 1 of the contract for further details.

      5. Award criteria:
         Price is not the only award criterion and all criteria are stated only in the procurement documents
      6. Estimated value:
         Value excluding VAT: 3 000 000.00 NOK
         
      7. Duration of the contract, framework agreement or dynamic purchasing system:
         Duration in months: 7
         This contract is subject to renewal: no
         
      8. Information about the limits on the number of candidates to be invited:
         
      9. Information about variants:
         Variants will be accepted: no
         
      10. Information about options:
          Options: no
      11. Information about electronic catalogues:
          
          
      12. Information about European Union funds:
          The procurement is related to a project and/or programme financed by European Union funds: no
      13. Additional information:
          
3. Section III
   1. Conditions for participation:
      1. Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers:
         List and brief description of conditions:

         Requirements: Tenderers must be a legally established company.

         Documentation:

         Norwegian companies: Company registration certificate or a printout from the Unit Register for sole proprietorships not required to register.

         Foreign tenderers: Verification that the tenderer is registered in a trade or business register as prescribed by the law of the country where the tenderer is established. The verification can be submitted in writing or by referring to BRIS.

      2. Economic and financial standing:
         List and brief description of selection criteria:

         Requirement: Paid taxes and duties.

         Documentation:

         A certificate, not older than 6 months, which verifies that the tenderer has fulfilled the obligations of payment of taxes, social security contributions and VAT. The certificate can be ordered and obtained from Altinn by using a separate link on skatteetaten.no. Foreign tenderers must provide certificates from equivalent authorities to the Norwegian authorities.

         Requirement: Tenderers must be able to show adequate economic and financial capacity for the delivery.

         Documentation:

         A credit rating with key figures from a recognised credit assessment company, or other form of documentation to verify that the requirement has been met.

      3. Technical and professional ability:
         List and brief description of selection criteria:

         Requirement:

         Tenderers must have sufficient ability and experience to be able to execute a contract of a similar nature and scope.

         Documentation:

         • A description of up to three of the tenderer"s most relevant assignments in the last seven years, together with information on the contract"s value, date of delivery or execution, and the name of the recipient (if possible).

         Relevant assignments means research on public services for users and cooperation with other bodies, preferably in the Norwegian Labour and Welfare Organisation. We would like tenderers to refer to research assignments from both municipal and state sectors.

         Tenderers are responsible for ensuring that the description is of such a nature that it verifies that the requirement has been met.

         Requirement:

         Tenderers must have sufficient capacity to be able to execute a contract of a similar nature and scope.

         Documentation:

         • A statement of the tenderer"s average annual workforce in the last three years.

      4. Information about reserved contracts:
         
   2. Conditions related to the contract:
      1. Information about a particular profession:
         
      2. Information about staff responsible for the performance of the contract:
         
4. Section IV
5. Description:
   1. Type of procedure:
      Open procedure
   2. Information about a framework agreement or a dynamic purchasing system:
      
   3. Information about reduction of the number of solutions or tenders during negotiation or dialogue:
      
   4. Information about negotiation:
      
   5. Information about electronic auction:
      
   6. Information about the Government Procurement Agreement (GPA):
      The procurement is covered by the Government Procurement Agreement: yes
6. Administrative information:
   1. Previous publication concerning this procedure:
      
   2. Time limit for receipt of tenders or requests to participate:
      Date: 2023-11-16
      Local time: 12:00
      
   3. Estimated date of dispatch of invitations to tender or to participate to selected candidates:
      
   4. Languages in which tenders or requests to participate may be submitted:
      NO
   5. Minimum time frame during which the tenderer must maintain the tender:
      Tender must be valid until: 2024-02-29
      (from the date stated for receipt of tender)
      
   6. Conditions for opening of tenders:
      Date: 2023-11-16
      Local time: 12:00
      

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