Software-related services (Норвегия - Тендер #43333129)

1. Section I
   1. Name and addresses
      STATENS KARTVERK
      Kartverksveien 21
      HØNEFOSS
      3507
      Norway
      Telephone: +47 32118000
      E-mail: caroline.kjennerud@kartverket.no
      
   2. Joint procurement
      
   3. Communication
      The procurement documents are available for unrestricted and full direct access, free of charge, at
      https://permalink.mercell.com/201852956.aspx
      Additional information can be obtained from the abovementioned addresselectronically via: https://permalink.mercell.com/201852956.aspx
      
      
   4. Type of the contracting authority:
      Ministry or any other national or federal authority, including their regional or local subdivisions
      
   5. Main activity:
      General public services
      
2. Section II
   1. Scope of the procurement:
      1. Title:
         

         Procurement of an assistance and maintenance contract for MS Dynamics 365 and associated integrations and third party systems

         Reference number: 23/21986
         
      2. Main CPV code:
         72260000
         
      3. Type of contract:
         Services
         
      4. Short description:
         

         The Norwegian Mapping Authority would like to enter into a contract for maintenance and consultancy services connected to MS Microsoft Dynamics 365 CRM.

      5. Estimated total value:
         Value excluding VAT: 4 000 000.00 NOK
         
      6. Information about lots:
         This contract is divided into lots: no
   2. Description
      1. Title:
         
      2. Additional CPV code(s):
         48000000, 72227000, 72261000, 72262000, 72266000, 72267000
         
      3. Place of performance:
         
      4. Description of the procurement:
         

         The Norwegian Mapping Authority (hereafter called the contracting authority) would like to enter into a contract for maintenance and consultancy services connected to MS Microsoft Dynamics 365 CRM. Two separate contracts will be signed in order to ensure sufficient regulation of both the maintenance service and the consultancy services. Both the contracts will be signed with one and the same tenderer.

         The maintenance contract will be for the existing MS Microsoft Dynamics 365 CRM installations with associated integrations and third party systems. The contract will ensure that the contracting authority has the desired support/user support and operational security, and that there are requirements for a good and well-functioning customer support centre. Tenderers must offer a fixed monthly price for providing the maintenance service. For further information on the content and the requirements for the maintenance service see SSA V- Annex 1 in particular.

         The assistance contract concerns assistance in the form of consultancy services - specifically expertise within development - on MS Microsoft Dynamics 365 CRM systems and relevant additional functions. The contract will cover both adaptations, changes, and/or development based on the contracting authority"s needs. The need for the procurement of services will vary a lot during the year and from year to year. The contract does not include any procurement obligations from the contracting authority"s side in the contract period, but the estimate is that the contract will be used for 200-300 hours a year. Any need for expansions/development projects will come in addition to the estimated number of hours. For further information on the content and the requirements for the consultancy services see SSA-B - Annex 1 in particular.

         See the tender documentation and annexes for further information on the need and the requirements set for the services.

      5. Award criteria:
         Price is not the only award criterion and all criteria are stated only in the procurement documents
      6. Estimated value:
         Value excluding VAT: 4 000 000.00 NOK
         
      7. Duration of the contract, framework agreement or dynamic purchasing system:
         
         Start: 2023-09-13
         End: 2025-09-13
         This contract is subject to renewal: no
         
      8. Information about the limits on the number of candidates to be invited:
         
      9. Information about variants:
         Variants will be accepted: no
         
      10. Information about options:
          Options: yesDescription of options:

          The contracting authority has an option to extend the contract on the same terms for 2 + 2 years so that the total possible contract length is 6 years.

      11. Information about electronic catalogues:
          
          
      12. Information about European Union funds:
          The procurement is related to a project and/or programme financed by European Union funds: no
      13. Additional information:
          
3. Section III
   1. Conditions for participation:
      1. Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers:
         List and brief description of conditions:

         1.1.1 Tenderers must be registered in a trade register or company register.

         A company registration certificate issued by the Brønnøysund Register Centre must be presented as documentation. See the tender documentation and the ESPD form for further information.

      2. Economic and financial standing:
         List and brief description of selection criteria:

         1.2.1 Tax certificate - Norwegian tenderers must have their tax, employer contributions and VAT payments in order.

         The requirement must be documented by submitting a tax certificate. The tax certificate must not be older than 6 months. See the tender documentation and the ESPD form for further information.

         1.2.2 Tenderers must have sufficient economic and financial capacity to fulfil the contract.

         Creditworthiness with no requirement for guarantees will be sufficient to meet the requirement. The requirement must be documented with a credit rating based on the last known fiscal figures. See the tender documentation and the ESPD form for further information.

         Minimum level(s) of standards possibly required:

         All the qualification requirements must be fulfilled.

      3. Technical and professional ability:
         List and brief description of selection criteria:

         1.3.1 Tenderers must have experience from comparable assignments.

         Tenderers must present a description of the tenderer"s up to 3 most relevant assignments in the last 3 years. The description must include information on the assignment"s value, date and recipient. It is the tenderer"s responsibility to confirm relevance through the description. See the tender documentation and the ESPD form for further information.

         1.3.2 Tenderers must have a good and well-functioning quality assurance system for the services that will be provided. Statement regarding the supplier"s quality assurance/ management system(s), Alternatively copies of the system certificate issued by accredited certification organisations or equivalent documentation can be submitted. See the tender documentation and the ESPD form for further information.

         Minimum level(s) of standards possibly required:

         All the qualification requirements must be fulfilled.

      4. Information about reserved contracts:
         
   2. Conditions related to the contract:
      1. Information about a particular profession:
         
      2. Information about staff responsible for the performance of the contract:
         
4. Section IV
5. Description:
   1. Type of procedure:
      Open procedure
   2. Information about a framework agreement or a dynamic purchasing system:
      
   3. Information about reduction of the number of solutions or tenders during negotiation or dialogue:
      
   4. Information about negotiation:
      
   5. Information about electronic auction:
      
   6. Information about the Government Procurement Agreement (GPA):
      The procurement is covered by the Government Procurement Agreement: no
6. Administrative information:
   1. Previous publication concerning this procedure:
      
   2. Time limit for receipt of tenders or requests to participate:
      Date: 2023-08-16
      Local time: 12:00
      
   3. Estimated date of dispatch of invitations to tender or to participate to selected candidates:
      
   4. Languages in which tenders or requests to participate may be submitted:
      NO
   5. Minimum time frame during which the tenderer must maintain the tender:
      Tender must be valid until: 2023-10-31
      (from the date stated for receipt of tender)
      
   6. Conditions for opening of tenders:
      Date: 2023-08-16
      Local time: 12:00
      

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