Software support services (Ирландия - Тендер #43163089)

1. Section I
   1. Name and addresses
      The Health Research Board
      67-72 Lower Mount Street,
      Dublin
      DO2 H638
      Ireland
      Telephone: +353 12345000
      E-mail: jmurphy@hrb.ie
      
   2. Joint procurement
      
   3. Communication
      The procurement documents are available for unrestricted and full direct access, free of charge, at
      https://www.etenders.gov.ie
      Additional information can be obtained from the abovementioned addresselectronically via: https://www.etenders.gov.ie
      to the abovementioned address
      
   4. Type of the contracting authority:
      Body governed by public law
      
   5. Main activity:
      Health
      
2. Section II
   1. Scope of the procurement:
      1. Title:
         

         Application Management ICT Solution, Implementation and Support

      2. Main CPV code:
         72261000
         
      3. Type of contract:
         Services
         
      4. Short description:
         

         The HRB is a State Agency under auspices of the Department of Health, the remit of the agency is to support and fund health and social care research and provide evidence to inform policy and practice. The HRB host both the National Office and Secretariat, providing operational and strategic support to both units The National Office for Research Ethics Committees (’National Office’), an office which is hosted by the Health Relations Board (HRB) requires an IT solution to support application management. It is further anticipated that any future system will also support the work of the Secretariat to the Health Research Consent Declaration Committee (HRCDC), a sister unit to the National Office. To continue to manage process the volume of applications effectively and within regulatory requirements, an application management system is critically needed The application management solution needs to be usable, feasible, and scalable to accommodate a growing number of applicants, and the solution needs to be interoperable with key systems, including SharePoint, Microsoft Outlook, and a future possibility with the EU CTIS portal. The key principles required from suitable solution are: • Interoperability – interoperable with other systems, most notably with SharePoint, the NREC Website, Microsoft Outlook, and EU CTIS. • Scalability – to current and future volume, requirement, and remit • Functionality – for full process and for all relevant stakeholders • Security – secure to GDPR standards with suitable accessibility for each user type • Consolidation – processes, including messaging, data management, and status reporting need to be supported in one solution. • Retain the ‘Human Touch’ of the current NREC National Office and HRCDC Secretariat ethos. The National Office as a new organisation, and separately the Secretariat, has provided applicants with a positive experience of having one organisation to contact and a clear human presence in the process. • Adaptability – to ensure that any system is future proofed for the potential integration of additional external systems. In the below list the integration points for solution requirements are listed, please note that the the Contracting Authority requires an Application Programmable Interface (API) to interface with CTIS to interact in real time with the underlying data, metadata and functionality in the Solution: • Microsoft SharePoint • Microsoft Outlook • National Office Website • HRCDC Website • EU CTIS Portal • Ability to connect to other third-party applications, if a future requirement arises

      5. Estimated total value:
         Value excluding VAT: 600 000.00 EUR
         
      6. Information about lots:
         This contract is divided into lots: no
   2. Description
      1. Title:
         
      2. Additional CPV code(s):
         72262000, 72263000, 72264000, 72265000, 72266000, 72267000, 72268000
         
      3. Place of performance:
         Main site or place of performance:

         Dublin

      4. Description of the procurement:
         

         The HRB is a State Agency under auspices of the Department of Health, the remit of the agency is to support and fund health and social care research and provide evidence to inform policy and practice. The HRB host both the National Office and Secretariat, providing operational and strategic support to both units The National Office for Research Ethics Committees (’National Office’), an office which is hosted by the Health Relations Board (HRB) requires an IT solution to support application management. It is further anticipated that any future system will also support the work of the Secretariat to the Health Research Consent Declaration Committee (HRCDC), a sister unit to the National Office. To continue to manage process the volume of applications effectively and within regulatory requirements, an application management system is critically needed The application management solution needs to be usable, feasible, and scalable to accommodate a growing number of applicants, and the solution needs to be interoperable with key systems, including SharePoint, Microsoft Outlook, and a future possibility with the EU CTIS portal. The key principles required from suitable solution are: • Interoperability – interoperable with other systems, most notably with SharePoint, the NREC Website, Microsoft Outlook, and EU CTIS. • Scalability – to current and future volume, requirement, and remit • Functionality – for full process and for all relevant stakeholders • Security – secure to GDPR standards with suitable accessibility for each user type • Consolidation – processes, including messaging, data management, and status reporting need to be supported in one solution. • Retain the ‘Human Touch’ of the current NREC National Office and HRCDC Secretariat ethos. The National Office as a new organisation, and separately the Secretariat, has provided applicants with a positive experience of having one organisation to contact and a clear human presence in the process. • Adaptability – to ensure that any system is future proofed for the potential integration of additional external systems. In the below list the integration points for solution requirements are listed, please note that the the Contracting Authority requires an Application Programmable Interface (API) to interface with CTIS to interact in real time with the underlying data, metadata and functionality in the Solution: • Microsoft SharePoint • Microsoft Outlook • National Office Website • HRCDC Website • EU CTIS Portal • Ability to connect to other third-party applications, if a future requirement arises

      5. Award criteria:
         Quality criterion - Name: Technical merit and suitability of proposed services and solutions / Weighting: 40
         Quality criterion - Name: Business, Environmental, project management and logistical merits of the proposal / Weighting: 20
         Quality criterion - Name: Demonstrated experience of the team in the implementation of proposed solutions / Weighting: 20
         Cost criterion - Weighting: 20
         
      6. Estimated value:
         Value excluding VAT: 600 000.00 EUR
         
      7. Duration of the contract, framework agreement or dynamic purchasing system:
         
         Start: 2023-09-01
         End: 2027-08-31
         This contract is subject to renewal: yes
         Description of renewals:

         Two three year extensions subject to agreement between HRB and client

      8. Information about the limits on the number of candidates to be invited:
         
      9. Information about variants:
         Variants will be accepted: no
         
      10. Information about options:
          Options: no
      11. Information about electronic catalogues:
          
          
      12. Information about European Union funds:
          The procurement is related to a project and/or programme financed by European Union funds: no
      13. Additional information:
          
3. Section III
   1. Conditions for participation:
      1. Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers:
         
      2. Economic and financial standing:
         Selection criteria as stated in the procurement documents
      3. Technical and professional ability:
         Selection criteria as stated in the procurement documents
      4. Information about reserved contracts:
         
   2. Conditions related to the contract:
      1. Information about a particular profession:
         
      2. Information about staff responsible for the performance of the contract:
         
4. Section IV
5. Description:
   1. Type of procedure:
      Open procedure
   2. Information about a framework agreement or a dynamic purchasing system:
      
   3. Information about reduction of the number of solutions or tenders during negotiation or dialogue:
      
   4. Information about negotiation:
      
   5. Information about electronic auction:
      
   6. Information about the Government Procurement Agreement (GPA):
      The procurement is covered by the Government Procurement Agreement: no
6. Administrative information:
   1. Previous publication concerning this procedure:
      
   2. Time limit for receipt of tenders or requests to participate:
      Date: 2023-07-21
      Local time: 12:00
      
   3. Estimated date of dispatch of invitations to tender or to participate to selected candidates:
      
   4. Languages in which tenders or requests to participate may be submitted:
      EN
   5. Minimum time frame during which the tenderer must maintain the tender:
      (from the date stated for receipt of tender)
      
   6. Conditions for opening of tenders:
      Date: 2023-07-21
      Local time: 12:30
      

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