PROVISION OF SERVICES FOR MANAGEMENT OF ENTERPRISE SYSTEM ( - Тендер #45093884)

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The information contained within the procurement notices/documents is intended for the sole purpose of suppliers preparing for their bids, and shall be used only for this intended purpose. They shall not be reproduced, distributed, adapted, modified, republished, displayed, broadcasted, hyperlinked, framed or transmitted in any manner or by any means without prior permission, other than for its intended purpose.


Tender No.HDB000ETT23000188
Reference No.PCG-TN230057
AgencyHousing and Development Board
Published18 Aug 2023 09:35AM
Offer Validity Duration5 Months
RemarksPlease note that hardcopy of controlled document to be collected by tenderers during the tender opening period, refer to the tender covering letter for collection details. PQM to be used for evaluation of this Tender.
Procurement TypeServices
Two Envelope BiddingIf the tender is a two envelope tender, you need to submit separate technical and price documents in your response.No
Tender TypeExpenditure
Covered under WTO-GPA/FTAYes
Procurement NatureNon Period Contract
Procurement MethodOpen Tender
Request for Proposal If the tender allows request for proposal, suppliers can counter propose with different items as long as it fulfills the intended objective of the original item.No
GRA Supply/Work Heads [Tendering Capacity]


Please refer to the tender documents to find out if the Government Registration Authority (GRA) registration is a critical (i.e. mandatory), non-critical or fully exempted evaluation criterion.

EPU/CMP/10 - Computer Related Hardware, Software, and Services [$30,000,000 (EPU S9)]
Procurement CategoryIT&Telecommunication ⇒ IT Services & Software Development

Closing on
15 Sep 2023
04:00PM
Add to Calendar
Electronic Submission

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TENDER DOCUMENTS
(Please log in to view the Documents)



01Covering_Letter.pdf


02EvalCriteriav2.pdf


03ScheduleofComformance.pdf


04FOT_Rates_Gebiz_Mar22_Ver14.pdf


05ITT_ECPD_Ver25.pdf


06RequirementSpecifications_Final.pdf


07Std_COC_Services_Apr23_ver24.pdf


Authorizationform_R2.pdf


UndertakingforNonDisclosure.pdf



WHO TO CONTACT
(For all queries pertaining to this tender, please seek clarification from the person(s) listed below.)


LEE SIN FATT
LEE_Sin_Fatt@hdb.gov.sg
64902306

PCG, HDB Hub



AWARDING AGENCY


Awarding AgencyHousing and Development Board
CONTACT PERSON"S DETAILS


64902083
64902080
THE PROCUREMENT OFFICE, PROCUREMENT & CONTRACTS GROUP, BASEMENT 1, HDB HUB, 480 LORONG 6 TOA PAYOH, SINGAPORE 310480.


ITEMS TO RESPOND


1
Item No. 1
Mandatory to Bid: Yes
Provision of Service Desk Management services for the Enterprise System Management (For year 1 to 5)
Unit of MeasurementMONTH
Required Quantity60.0000
Remarks


2
Item No. 2
Mandatory to Bid: Yes
Provision of Service Desk Management services for the Enterprise System Management (For years 6 and 7)
Unit of MeasurementMONTH
Required Quantity24.0000
Remarks


3
Item No. 3
Mandatory to Bid: Yes
Provision of Incident and Problem Management services to resolve all issues surfaced for the Enterprise System and perform service recovery for Enterprise System to the required service level (For year 1 to year 5)
Unit of MeasurementMONTH
Required Quantity60.0000
Remarks


4
Item No. 4
Mandatory to Bid: Yes
Provision of Incident and Problem Management services to resolve all issues surfaced for the Enterprise System and perform service recovery for Enterprise System to the required service level (For years 6 and 7)
Unit of MeasurementMONTH
Required Quantity24.0000
Remarks


5
Item No. 5
Mandatory to Bid: Yes
Provision of services for Asset Management, System Availability, Capacity, Performance Management, Change and Configuration Management for the Enterprise System Management (For year 1 to 5)
Unit of MeasurementMONTH
Required Quantity60.0000
Remarks


6
Item No. 6
Mandatory to Bid: Yes
Provision of services for Asset Management, System Availability, Capacity, Performance Management, Change and Configuration Management for the Enterprise System Management (For years 6 and 7)
Unit of MeasurementMONTH
Required Quantity24.0000
Remarks


7
Item No. 7
Mandatory to Bid: Yes
Provision of Professional Services for additional scope of services
Unit of MeasurementMAN DAY
Required Quantity500.0000
Remarks

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