Application Development and Maintenance Services for the Gambling Licensee Risk Assessment and Supervision System (“GLASS”) – Inspection System ( - Тендер #42800398)

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The information contained within the procurement notices/documents is intended for the sole purpose of suppliers preparing for their bids, and shall be used only for this intended purpose. They shall not be reproduced, distributed, adapted, modified, republished, displayed, broadcasted, hyperlinked, framed or transmitted in any manner or by any means without prior permission, other than for its intended purpose.


Tender No.CRA000ETT23000003
Reference No.
AgencyGambling Regulatory Authority of Singapore (GRA)
Published15 Jun 2023 04:35PM
Offer Validity Duration180 Days
Remarks
Procurement TypeGoods
Two Envelope BiddingIf the tender is a two envelope tender, you need to submit separate technical and price documents in your response.No
Tender TypeExpenditure
Covered under WTO-GPA/FTAYes
Procurement NatureNon Period Contract
Procurement MethodOpen Tender
Request for Proposal If the tender allows request for proposal, suppliers can counter propose with different items as long as it fulfills the intended objective of the original item.No
GRA Supply/Work Heads [Tendering Capacity]


Please refer to the tender documents to find out if the Government Registration Authority (GRA) registration is a critical (i.e. mandatory), non-critical or fully exempted evaluation criterion.

EPU/CMP/10 - Computer Related Hardware, Software, and Services [$3,000,000 (EPU S6)]
Procurement CategoryIT&Telecommunication ⇒ IT Services & Software Development

Closing on
10 Jul 2023
04:00PM
Add to Calendar
Electronic Submission

Site Briefing on
23 Jun 2023
10:00AM
View Site Briefing Details

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TENDER DOCUMENTS
(Please log in to view the Documents)



GLASS-CoveringLetter.pdf


GLASS_Part-1SectionA-InstructionsToTenderers.pdf


GLASS_Part-1SectionB-ConditionsOfContract.pdf


GLASS_Part-1SectionC-ConditionsOfContract.pdf


GLASS_Part-2SectionA-GeneralRequirements.pdf


GLASS_Part-2SectionB-SecuritySpecifications.pdf


GLASS_Part-3GuidelinesforTenderer.pdf


GLASS_Part-4-EvaluationCriteria.pdf



WHO TO CONTACT
(For all queries pertaining to this tender, please seek clarification from the person(s) listed below.)


CHRISTOFFEL LEE
christoffel_lee@gra.gov.sg
65017119

460 Alexandra Road, #12-01, mTower, Singapore 119963



AWARDING AGENCY


Awarding AgencyGambling Regulatory Authority of Singapore (GRA)
CONTACT PERSON"S DETAILS
CHRISTOFFEL LEE
christoffel_lee@gra.gov.sg
65017119

460 Alexandra Road, #12-01, mTower, Singapore 119963


SITE BRIEFINGAdd to Calendar

Attendance CompulsoryYes
Briefing Date23 Jun 2023
Briefing Time10:00AM
Venue460 Alexandra Road, #12-01, mTower, Singapore 119963
Remarks

CONTACT PERSON"S DETAILS
CHRISTOFFEL LEE
christoffel_lee@gra.gov.sg
65017119

460 Alexandra Road, #12-01, mTower, Singapore 119963


ITEMS TO RESPOND


1
Item No. 1
Mandatory to Bid: Yes
Mandatory:
Design, develop, install, test and commission the Solution that meets the requirements of this Tender and includes all the functional modules required and User Experience Design (UXD) services rendered by User Experience Designer.
Unit of MeasurementLOT
Required Quantity1.0000
RemarksRefer to Annex C and Clause 7.4.15 of Part 2A General Requirements for details


2
Item No. 2
Mandatory to Bid: Yes
Mandatory:
Provide data migration plan and migrate TA records from Gaming Equipment System (GAMES) to GLASS Inspection System. The Contractor shall perform data migration within 12 weeks after the commissioning of the System.
Unit of MeasurementLOT
Required Quantity1.0000
RemarksRefer to Annex B of Part 2A General Requirements for details


3
Item No. 3
Mandatory to Bid: Yes
Mandatory:
Provide 3 months Performance Guarantee Period and One (1) year Software Warranty Period
Unit of MeasurementLOT
Required Quantity1.0000
Remarks


4
Item No. 4
Mandatory to Bid: Yes
User training for the Solution; Refer to Annex C of Part 2A General Requirements for details
Unit of MeasurementLOT
Required Quantity1.0000
Remarks


5
Item No. 5
Mandatory to Bid: Yes
Security review (including follow-up review) of the Solution and processes before the Solution is commissioned, which the Contractor shall engage an independent and competent third-party auditor or security reviewer to conduct.
Unit of MeasurementLOT
Required Quantity1.0000
RemarksRefer to Annex D of Part 2A General Requirements for details


6
Item No. 6
Mandatory to Bid: No
Provide support and maintenance services for the Application Software ("Maintenance Option") for the Solution following the expiration of Software Warranty Period, for a period of FOUR (4) years (Year 2 to Year 5)
Unit of MeasurementLOT
Required Quantity1.0000
Remarks


7
Item No. 7
Mandatory to Bid: No
Provide Service Request man-days for up to total of 400 man-days for the modification and enhancement to the System at any time from the date of Letter of Acceptance till the expiry of the maintenance period, which shall be paid upon consumption only.
Unit of MeasurementLOT
Required Quantity1.0000
Remarks

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