State of Maharashtra"s Agribusiness and Rural Transformation Project (Индия - Тендер #45634322)

• Project ID

P168310

• Project Title

State of Maharashtra"s Agribusiness and Rural Transformation Project

• Country

India

• Notice No

OP00244696

• Notice Type

Request for Expression of Interest

• Notice Status

Published

• Borrower Bid Reference

SMART/PCMU/DOM/ CS/59/2023-24

• Procurement Method

Quality And Cost-Based Selection

• Language of Notice

English

• Submission Deadline Date/Time

Sep 29, 2023 17:00

• Published Date

Aug 30, 2023

• CONTACT INFORMATION
• Organization/Department

Project Implementation Unit -DoM, SMART Project

• Name

Mr. Deepak Shinde

• Address

Project Implementation Unit (SMART) Project 3rd Floor, New Central Building Pune-411001 Maharashtr

• City

• Province/State

India

• Postal Code

• Country

India

• Phone

020 - 2612 6628

• Email

smart.piudom@gmail.com

• Website

www.smart-mh.org

Invitation of Proposals

(CONSULTING SERVICES – FIRMS SELECTION)

INDIA

Name of Project: Hon. Balasaheb Thackeray Agribusiness and Rural Transformation (SMART) Project

Project Number: P168310

Assignment Title: Consultancy services for establishing Call Centre and help desk services to PIU-DoM

Reference No. SMART/PCMU/DoM/ CS/59/2023-24

Brief Background:

The State is implementing ‘Hon. Balasaheb Thackrey Agribusiness and Rural Transformation’ Project with the financial support of the World Bank. The objective of the project is to support the development of inclusive and competitive agriculture value chains, focusing on smallholder farmers and agri-entrepreneurs in Maharashtra. This would be achieved by expanding access to new and organized markets for producers and enterprises with complementary investments in technical services and risk management capabilities.

Objectives of the Assignment:

Primary objective of the assignment is to perform System Requirement analysis and Implement the Setting up of Call center & Help Desk as per activities and requirement of DoM under the project.

The main objectives under the SMART project as follows.

• To compile and disseminate information on market regulations & reforms through a call-center.
• To enable ease of doing business and to establish a robust disputes resolution system, DoM will improve service delivery standards in licensing and compliance requirements using the Call center & Help Desk.
• To develop a call-center based system for reporting disputes

The activities include establishing of Call Centre & Help Desk Service for stakeholders. The Call Centre & Help Desk Service - Consultant team shall work under the PIU’s guidance to ensure completion of tasks assigned in a professional and time-bound manner.

Implementation Period: 04 Months

Expected Start date of Assignment: 17th October 2023

Estimated Cost: Rs. 34.89 Lakhs including GST

The Project Implementation Unit –Directorate of Marketing, SMART Project now invites eligible consulting firms (“Consultants”) to submit their proposals for aforesaid consultancy Services. Interested Consultants may download the RFP document free of cost from www.smart-mh.org .(Procurement & tender section) The Consultants would be responsible for ensuring that any addenda available on the website is also downloaded and incorporated.

Short listing Criteria for the Consultant: For minimum shortlisting criteria and evaluation of technical proposal, please refer ITB clause 21.1 of RFP document

The attention of interested Consultants is drawn to Section III, paragraphs, 3.14, 3.16, and 3.17 of the World Bank’s “Procurement Regulations for IPF Borrowers”, July 2016 Revised in November 2017, July 2018, and November 2020(“Procurement Regulations”), setting forth the World Bank’s policy on conflict of interest.

A Consultant will be selected in accordance with the QCBS method set out in the Procurement Regulations.

Further information can be obtained at the address below during office hours [1000 to 1730 hours]. Interested Consultant may submit proposal in a sealed envelope clearly superscripted as Proposal for “Consultancy services for establishing Call Centre and help desk services to PIU-DoM” by 29/09/2023 up to 1700 hours.

Director of Marketing

and Head of PIU – DoM

Hon. Balasaheb Thackeray Agribusiness and Rural Transformation (SMART) Project

3rd Floor, New Central Building

Pune-411001

Maharashtra

Website: www.smart-mh.org

Tel: 020 - 2612 6628

E-mail: smart.piudom@gmail.com

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