IT Support Services for the Delegation of the European Union to the Kingdom of Cambodia (Камбоджа - Тендер #49412097)

1. Section I
   1. Name and addresses
      European External Action Service (EEAS), Delegation of the European Union to Cambodia
      No. 100 A, Preah Norodom Boulevard, Khan Daun Penh
      Phnom Penh
      12207
      Cambodia
      E-mail: eeas-tenders@eeas.europa.eu
      
   2. Type of the contracting authority:
      European institution/agency or international organisation
      
   3. Main activity:
      General public services
      
2. Section II
   1. Scope of the procurement:
      1. Title:
         

         IT Support Services for the Delegation of the European Union to the Kingdom of Cambodia

         Reference number: EEAS/DELKHMP/2023/OP/0375
         
      2. Main CPV code:
         72000000, 72000000
         
      3. Type of contract:
         Services
         
      4. Short description:
         

         The contractor must provide the human and material resources necessary to provide the services in the non-exhaustive list as detailed in the technical specifications and summarised as follows:

         — end-user support (1st level);

         — technical assistance with ICT software, hardware and equipment, including IMAC actions;

         — administrative assistance related to ICT;

         — on call IT support services.

      5. Information about lots:
         This contract is divided into lots: no
      6. Total value of the procurement:
         Value
   2. Description
      1. Title:
         
      2. Additional CPV code(s):
         72000000
         
      3. Place of performance:
         Main site or place of performance:

         Phnom Penh, CAMBODIA.

      4. Description of the procurement:
         

         The contractor must provide the human and material resources necessary to provide the services in the non exhaustive list as detailed in the technical specifications and summarised as follows:

         — end-user support (1st level);

         — technical assistance with ICT software, hardware and equipment, including IMAC actions;

         — administrative assistance related to ICT;

         — on call IT support services.

      5. Award criteria:
         Quality criterion - Name: Organisation of the IT support services / Weighting: 24
         Quality criterion - Name: Quality of the IT support services / Weighting: 12
         Quality criterion - Name: Continuous training and staff motivation policies / Weighting: 24
         Price - Weighting: 40
         
      6. Information about options:
         Options: no
      7. Information about European Union funds:
         
      8. Additional information:
         
3. Section IV
4. Description:
   1. Type of procedure:
      Open procedure
   2. Information about a framework agreement or a dynamic purchasing system:
      The procurement involves the establishment of a framework agreement
   3. Information about electronic auction:
      
   4. Information about the Government Procurement Agreement (GPA):
      The procurement is covered by the Government Procurement Agreement: yes
5. Administrative information:
   1. Previous publication concerning this procedure:
      Notice number in the OJ S: 2023/S 210-662561
      
   2. Information about termination of dynamic purchasing system:
      
   3. Information about termination of call for competition in the form of a prior information notice:
      

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Импорт - Экспорт по стране Камбоджа