Telephone and data transmission services (Бельгия - Тендер #42827712)

1. Section I
   1. Name and addresses
      SPF Fin Division Achats
      North Galaxy-Tour B 23ème étage, Boulevard du Roi Albert II 33/784
      Bruxelles
      1030
      Belgium
      E-mail: finprocurement@minfin.fed.be
      
   2. Joint procurement
      
   3. Communication
      The procurement documents are available for unrestricted and full direct access, free of charge, at
      https://enot.publicprocurement.be/enot-war/preViewNotice.do?noticeId=485409
      Additional information can be obtained from the abovementioned addresselectronically via: https://eten.publicprocurement.be/etendering/viewWorkspacesBasedOnExtUrl.do?wsName=SPF+Fin+Division+Achats-S%26L%2FDA%2F2023%2F001-F02
      
      
   4. Type of the contracting authority:
      Ministry or any other national or federal authority, including their regional or local subdivisions
      
   5. Main activity:
      General public services
      
2. Section II
   1. Scope of the procurement:
      1. Title:
         

         Procédure ouverte pour le déploiement d’un cloud-based contact center en remplacement de l’actuel on prem contact center

         Reference number: SPF Fin Division Achats-S&L/DA/2023/001-F02_0
         
      2. Main CPV code:
         64210000
         
      3. Type of contract:
         Services
         
      4. Short description:
         

         Procédure ouverte pour le déploiement d’un cloud-based contact center en remplacement de l’actuel on prem contact center.

      5. Estimated total value:
         Value excluding VAT: 61 157 024.79 EUR
         
      6. Information about lots:
         This contract is divided into lots: no
   2. Description
      1. Title:
         
      2. Additional CPV code(s):
         
         
      3. Place of performance:
         
      4. Description of the procurement:
         

         Procédure ouverte pour le déploiement d’un cloud-based contact center en

         remplacement de l’actuel on prem contact center

      5. Award criteria:
         Price is not the only award criterion and all criteria are stated only in the procurement documents
      6. Estimated value:
         Value excluding VAT: 61 157 024.79 EUR
         
      7. Duration of the contract, framework agreement or dynamic purchasing system:
         Duration in months: 72
         This contract is subject to renewal: no
         
      8. Information about the limits on the number of candidates to be invited:
         
      9. Information about variants:
         Variants will be accepted: no
         
      10. Information about options:
          Options: yesDescription of options:

          Deux options libres sont autorisées : la shopping list et la formation en anglais.

          Une option obligatoire est demandée. Le pouvoir adjudicateur n’est toutefois pas tenu de lever les

          options. Les soumissionnaires sont tenus de présenter un prix pour l"option décrite dans l"inventaire des

          prix. Le non-respect de cette obligation entraîne l"irrégularité substantielle de l"option concernée et de

          l"offre de base.

      11. Information about electronic catalogues:
          
          
      12. Information about European Union funds:
          The procurement is related to a project and/or programme financed by European Union funds: no
      13. Additional information:
          
3. Section III
   1. Conditions for participation:
      1. Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers:
         
      2. Economic and financial standing:
         
      3. Technical and professional ability:
         Minimum level(s) of standards possibly required:

         Classe: N/A, Catégorie: N/A

      4. Information about reserved contracts:
         
   2. Conditions related to the contract:
      1. Information about a particular profession:
         
      2. Information about staff responsible for the performance of the contract:
         
4. Section IV
5. Description:
   1. Type of procedure:
      Open procedure
   2. Information about a framework agreement or a dynamic purchasing system:
      
   3. Information about reduction of the number of solutions or tenders during negotiation or dialogue:
      
   4. Information about negotiation:
      
   5. Information about electronic auction:
      
   6. Information about the Government Procurement Agreement (GPA):
      The procurement is covered by the Government Procurement Agreement: no
6. Administrative information:
   1. Previous publication concerning this procedure:
      
   2. Time limit for receipt of tenders or requests to participate:
      Date: 2023-07-26
      Local time: 10:15
      
   3. Estimated date of dispatch of invitations to tender or to participate to selected candidates:
      
   4. Languages in which tenders or requests to participate may be submitted:
      FR, NL
   5. Minimum time frame during which the tenderer must maintain the tender:
      (from the date stated for receipt of tender)
      
   6. Conditions for opening of tenders:
      Date: 2023-07-26
      Local time: 10:15
      

Источник закупки

Импорт - Экспорт по стране Бельгия