Outsourced IT Support Services (Ангилья - Тендер #50445653)

As in 1.1

As in 1.1

Outsourced IT Support Services

Life Sciences Hub Wales seeks to procure effective Outsourced IT Support Services provision via a suitably qualified and experienced supplier who will be responsible for installing / implementing, supporting, maintaining, monitoring, and managing an IT infrastructure as part of a comprehensive and fit-for-purpose service that:

- is easy to manage and administrate;

- is collaborative and communicative;

- provides service and contract deliverables quickly and efficiently;

- proactively adds value through advice and recommendations to ensure that Life Sciences Hub Wales maintains proportionally effective standards in information / cyber security and data management;

- proactively and routinely monitors the Life Sciences Hub Wales network;

- provides flexibility to Life Sciences Hub Wales with respect to future requirements and business growth;

- is cost-effective from the date of Contract award and as Life Sciences Hub Wales grows; and

- manages and/or coordinates with related and relevant third-party providers and vendors, as required in each instance.

Life Sciences Hub Wales has limited in-house knowledge and expertise relating to IT matters and is therefore reliant on outsourced expertise; the successful Supplier is expected to operate as an extension to the Life Sciences Hub Wales team, providing timely and expert advice via an open and collaborative working arrangement.

Full details of the requirement are provided in the Invitation to Tender document.

NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=138175.

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx.

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.

The proposed Contract length is an initial 12-months, with the option to extend up to a further 24-months in separate 12-month instalments at the sole discretion of Life Sciences Hub Wales.

The anticipated Contract value is £25,000 (+VAT) per annum, for a potential total Contract value of up to £75,000 (+VAT) over the total potential term.

The successful Supplier must hold current Cyber Essentials Plus certification at the time of Contract award, as a minimum.

The successful Supplier must ensure that all elements of service provision, including the application of software, complies with Data Protection Act 2018 (Chapter 2) (UK GDPR).

Single stage

LSHW/012/2023

(WA Ref:138175)

The buyer considers that this contract is suitable for consortia bidding.