Provision of: (1) an Alarm Receiving Centre (ARC) and Telecare Alarm Call Monitoring service, and (2) an Out of Hours Repairs Call Handling service, and (3) an Anti-Social Behaviour Call Handling service. (Ангилья - Тендер #45368673)

• Contract notice Section I: Contracting authority I.1) Name and addresses

GRAND UNION HOUSING GROUP LIMITED

RS007853

K2, Timbold Drive

Milton Keynes

MK76BZ

UK

E-mail: ken.murray@guhg.co.uk

NUTS: UKJ12

Internet address(es)

Main address: https://www.guhg.co.uk/

Address of the buyer profile: https://www.guhg.co.uk/

I.3) Communication

The procurement documents are available for unrestricted and full direct access, free of charge at:

https://in-tendhost.co.uk/grandunionhousing

Additional information can be obtained from the abovementioned address

Tenders or requests to participate must be sent electronically to:

https://in-tendhost.co.uk/grandunionhousing

I.4) Type of the contracting authority

Body governed by public law

I.5) Main activity

Housing and community amenities

Section II: Object II.1) Scope of the procurement II.1.1) Title

Provision of: (1) an Alarm Receiving Centre (ARC) and Telecare Alarm Call Monitoring service, and (2) an Out of Hours Repairs Call Handling service, and (3) an Anti-Social Behaviour Call Handling service.

Reference number: ID-375

II.1.2) Main CPV code

79711000

II.1.3) Type of contract

Services

II.1.4) Short description

Grand Union Housing Group (GUHG) wishes to appoint an experienced service provider to deliver an Alarm Response Call Monitoring service, an Out of Hours Repairs Call Handling service, and an Anti-Social Behaviour Call Handling service on a 24/7/365 basis. The services will cover properties owned and / or managed by GUHG, privately owned properties and properties owned by others.

The Alarm Response Call Monitoring Service is for customers living in properties owned and / or managed by GUHG and in other privately owned properties. There is a customer base of circa 4,600 to be covered by this service, broken into two different business areas; (i) GUHG Life24 and (ii) Bedford Borough Council Telecare.

The Out of Hours Repairs Call Handling and Anti-Social Behaviour Call Handling services are for customers living in properties owned and / or managed by GUHG. There are circa 12,500 properties to be covered by these services.

The contract duration is for three years with the option to extend by up to a further two years via annual extensions. Any extension will be at the discretion of GUHG.

The estimated contract value is circa £130,000 to £180,000 (excl. VAT) per annum.

II.1.6) Information about lots

This contract is divided into lots: No

II.2) Description II.2.3) Place of performance

NUTS code:

UKF24

UKH2

UKJ12

UKJ13

Main site or place of performance:

Bedfordshire, Buckinghamshire, Northamptonshire and Hertfordshire.

II.2.4) Description of the procurement

The contract is for the provision of: (1) an Alarm Receiving Centre (ARC) and Telecare Alarm Call Monitoring service, and (2) an Out of Hours Repairs Call Handling service, and (3) an Anti-Social Behaviour Call Handling service.

Full details of the requirement can be found in the procurement documents.

Tender documents can be found at https://in-tendhost.co.uk/grandunionhousing. If not already registered, you will need to register on this website in order to be able to view and download the documents.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36

This contract is subject to renewal: Yes

Description of renewals:

To be renewed upon the contract completion date. The contract is for 36 months with the Option to extend by up to a further 24 months.

II.2.9) Information about the limits on the number of candidates to be invited II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: Yes

Description of options:

Option 1. The Employer retains the right to award extensions to the Contract Period thereby extending the Contract Period by up to a further 24 months from the expiry of the initial Contract Period. The decision as to whether an extension is awarded will be made by the Employer and communicated to the Contractor by no later than 3 months prior to the expiry of the initial Contract Period or any extended Contract Period referred to above.

Option 2. The Employer retains the right to incorporate information (in part or in full) included in the Contractor"s tender Method Statement response into the Contract Specification.

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section III: Legal, economic, financial and technical information III.1) Conditions for participation III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

In accordance with the provisions defined in the Tender Documents

III.1.2) Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3) Technical and professional ability

Selection criteria as stated in the procurement documents

III.2) Conditions related to the contract Section IV: Procedure IV.1) Description IV.1.1) Type of procedure

Open procedure

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information IV.2.2) Time limit for receipt of tenders or requests to participate

Date: 03/10/2023

Local time: 12:00

IV.2.4) Languages in which tenders or requests to participate may be submitted

EN

IV.2.7) Conditions for opening of tenders

Date: 03/10/2023

Local time: 13:00

Section VI: Complementary information VI.1) Information about recurrence

This is a recurrent procurement: Yes

VI.4) Procedures for review VI.4.1) Review body

Royal Courts of Justice

Strand

London

WC2A 2LL

UK

VI.5) Date of dispatch of this notice

26/08/2023

Information added to the notice since publication.

Additional information added to the notice since it"s publication. Commodity Categories Commodity Categories
Delivery Locations Delivery Locations
Alert Region Restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

Alert Region Restrictions

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