Vaccination Platform Programme Extension (ServiceNow) (Ангилья - Тендер #43292828)

• Modification notice

Modification of a contract/concession during its term

Section I: Contracting entity I.1) Name and addresses

The Common Services Agency (more commonly known as NHS National Services Scotland) ("NSS")

Gyle Square (NSS Head Office), 1 South Gyle Crescent

Edinburgh

EH12 9EB

UK

Contact person: Paul McKinney

E-mail: paul.mckinney@nhs.scot

NUTS: UKM

Internet address(es)

Main address: http://www.nss.nhs.scot/browse/procurement-and-logistics

Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA11883

Section II: Object II.1) Scope of the procurement II.1.1) Title

Vaccination Platform Programme Extension (ServiceNow)

Reference number: NSSCOVID-19 -255d

II.1.2) Main CPV code

72000000

II.1.3) Type of contract

Services

II.2) Description II.2.2) Additional CPV code(s)

72000000

II.2.3) Place of performance

NUTS code:

UKM

Main site or place of performance:

Scotland

II.2.4) Description of the procurement

ServiceNow has been implemented in NSS since 2017, as a platform with licenses for IT Service Management (e.g. Incident, Change

Request, Problem Management), IT Business Management – now known as Strategic Portfolio Management (Demand, Project Portfolio

Management, Agile Development, Resource Management), App Engine (Custom App) licenses, Integration Hub (Integration to O365 and

other services within NSS), Database encryption & Discovery.

When Covid-19 hit, ServiceNow was quickly identified as a key solution to meet a range of urgent and critical needs with many

capabilities deployed into live production. The ServiceNow Case Management System (CMS) has been in-use by the National Contact

Tracing Centre, all NHSS Territorial Boards & Public Health Scotland since June 2020. The system was developed and implemented on

the NSS’s existing ServiceNow platform.

In November 2020, NSS on behalf of Scottish Government, were commissioned to urgently build and implement a National Vaccination

Scheduling System (NVSS) for Covid-19 Vaccinations. This solution allows citizens in Scotland to be able to view appointments, schedule

& reschedule appointments. Other elements of the solution support case management for contact centre agents, inventory management and

reporting across the scheduling components and inventory.

The NVSS licenses and associated infrastructure, as well as the Contact Tracing CSM licenses, are the subject of this renewal.

II.2.7) Duration of the contract, framework agreement, dynamic purchasing system or concession

Start: 01/10/2021

End: 31/03/2023

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section IV: Procedure IV.2) Administrative information IV.2.1) Previous publication concerning this procedure

Notice number in the OJ S:

2021/S 000-027631

Section V: Award of contract/concession

Contract No: NSSCOVID-19 -255d

Title: Vaccination Platform Programme Extension (ServiceNow)

V.2 Award of contract/concession V.2.1) Date of conclusion of the contract/concession

01/10/2021

V.2.2) Information about tenders

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor/concessionaire

ServiceNow

1 Bridge Street, Strata Building

Staines

TW18 4TW

UK

NUTS: UK

The contractor/concessionaire is an SME: Yes

V.2.4) Information on value of the contract/lot/concession (excluding VAT)

Total value of the contract/lot: /concession: 2 106 470.58 GBP

Section VI: Complementary information VI.3) Additional information

(SC Ref:737301)

VI.4) Procedures for review VI.4.1) Review body

Edinburgh Sheriff Court House

27 Chambers Street

Edinburgh

EH1 1LB

UK

Telephone: +44 1312252525

E-mail: edinburgh@scotcourts.gov.uk

VI.4.3) Review procedure

Precise information on deadline(s) for review procedures:

Economic operators should approach the contracting authority in the first instance. However, the only formal remedy is to apply to the courts:

An economic operator that suffers, or is at risk of suffering, loss or damage attributable to a breach of duty under the Public Contracts (Scotland) Regulations 2015 or the Procurement Reform (Scotland) Act 2014, may bring proceedings in the Sheriff Court or the Court of Session.

The bringing of court proceedings against the Authority after the Framework Agreement has be entered into will not affect the Framework Agreement unless grounds for the imposition of special penalties under the Public Contracts (Scotland) Regulations 2015 can be established. Otherwise the remedies that may be awarded by the courts where the Framework Agreement has been entered into are limited to the award of damages.

VI.5) Date of dispatch of this notice

30/06/2023

Section VII: Modifications to the contract/concession

VII.1) Description of the procurement after the modifications

VII.1.1) Main CPV code

72000000

VII.1.2) Additional CPV code(s)

VII.1.3) Place of performance

NUTS code:

UKM

Main site or place of performance:

Scotland

VII.1.4) Description of the procurement

ServiceNow has been implemented in NSS since 2017, as a platform with licenses for IT Service Management (e.g. Incident, Change Request, Problem Management), IT Business Management – now known as Strategic Portfolio Management (Demand, Project Portfolio Management, Agile Development, Resource Management), App Engine (Custom App) licenses, Integration Hub (Integration to O365 and other services within NSS), Database encryption & Discovery.

When Covid-19 hit, ServiceNow was quickly identified as a key solution to meet a range of urgent and critical needs with many

capabilities deployed into live production. The ServiceNow Case Management System (CMS) has been in-use by the National Contact

Tracing Centre, all NHSS Territorial Boards & Public Health Scotland since June 2020. The system was developed and implemented on the NSS’s existing ServiceNow platform.

In November 2020, NSS on behalf of Scottish Government, were commissioned to urgently build and implement a National Vaccination Scheduling System (NVSS) for Covid-19 Vaccinations. This solution allows citizens in Scotland to be able to view appointments, schedule & reschedule appointments. Other elements of the solution support case management for contact centre agents, inventory management and reporting across the scheduling components and inventory.

The NVSS licenses and associated infrastructure, as well as the Contact Tracing CSM licenses, are the subject of this renewal

VII.1.5) Duration of the contract, framework agreement, dynamic purchasing system or concession

Start: 01/10/2021

End: 31/03/2024

VII.1.6) Information on value of the contract/lot/concession (excluding VAT)

Total value of the procurement: 2 757 531.42 GBP

The contract/concession has been awarded to a group of economic operators: No

VII.1.7) Name and address of the contractor/concessionaire

ServiceNow

1 Bridge Street, Strata Building

Staines

TW18 4TW

UK

NUTS: UK

The contractor/concessionaire is an SME: Yes

VII.2) Information about modifications

VII.2.1) Description of the modifications

Modification - Additional goods, services or works (regulation 72(1)(b)

VII.2.2) Reasons for modification

Need for additional works, services or supplies by the original contractor/concessionaire

Description of the economic or technical reasons and the inconvenience or duplication of cost preventing a change of contractor:

ServiceNow as a solution is Software as a Service (SaaS). Due to continuing requirement for the NVSS and CMS solutions to be in place as part of the NHSScotland response to Covid, there is therefore a requirement to extend the current instance and associated licenses.

VII.2.3) Increase in price

Updated total contract value before the modifications (taking into account possible earlier contract modifications and price adaptions and, in the case of Directive 2014/23/EU, average inflation in the Member State concerned)

Value excluding VAT: 2 106 470.58 Currency: GBP

Total contract value after the modifications

Value excluding VAT: 2 757 531.42 Currency: GBP

Information added to the notice since publication.

Additional information added to the notice since it"s publication. Commodity Categories Commodity Categories
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Alert Region Restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

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