Out of Hours Call Handling (Ангилья - Тендер #38408184)

• Contract notice

Directive 2014/24/EU - Public Sector Directive

Directive 2014/24/EU

Section I: Contracting authority I.1) Name and addresses

Network Homes

The Hive, 22 Wembley Park Boulevard

Wembley

HA9 0HP

UK

Contact person: Nina Sharma

Telephone: +44 208078204312

E-mail: Nina.sharma@networkhomes.org.uk

NUTS: UK

Internet address(es)

Main address: https://www.delta.esourcing.com

I.3) Communication

The procurement documents are available for unrestricted and full direct access, free of charge at:

https://www.delta-esourcing.com/tenders/UK-UK-Wembley:-Call-centre./Q8XHSXP6BC

Additional information can be obtained from the abovementioned address

Tenders or requests to participate must be sent to the abovementioned address

I.4) Type of the contracting authority

Body governed by public law

I.5) Main activity

Housing and community amenities

Section II: Object II.1) Scope of the procurement II.1.1) Title

Out of Hours Call Handling

II.1.2) Main CPV code

79512000

II.1.3) Type of contract

Services

II.1.4) Short description

Network Homes requires a contract for an Out of Hours Call Handling Services for the use by residents .This contract will be awarded for 2 years with option to extend for further three years on annually renewable basis (Subject to performance reviews)

II.1.5) Estimated total value

Value excluding VAT: 350 000.00 GBP

II.1.6) Information about lots

This contract is divided into lots: No

II.2) Description II.2.3) Place of performance

NUTS code:

UK

Main site or place of performance:

UNITED KINGDOM

II.2.4) Description of the procurement

Network Homes requires a contract for an Out of Hours Call Handling Services for the use by residents .This contract will be awarded for 2 years with option to extend for further three years on annually renewable basis (Subject to performance reviews)

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6) Estimated value

Value excluding VAT: 350 000.00 GBP

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 60

This contract is subject to renewal: No

II.2.9) Information about the limits on the number of candidates to be invited II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

II.2.14) Additional information

To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/437ZCT5BF7

Section III: Legal, economic, financial and technical information III.1) Conditions for participation III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

Not Provided

III.1.2) Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3) Technical and professional ability

Selection criteria as stated in the procurement documents

III.2) Conditions related to the contract Section IV: Procedure IV.1) Description IV.1.1) Type of procedure

Open procedure

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information IV.2.2) Time limit for receipt of tenders or requests to participate

Date: 15/03/2023

IV.2.4) Languages in which tenders or requests to participate may be submitted

EN

IV.2.6) Minimum time frame during which the tenderer must maintain the tender

Duration in months: 5 (from the date stated for receipt of tender)

IV.2.7) Conditions for opening of tenders

Date: 15/03/2023

Local time: 12:00

Section VI: Complementary information VI.1) Information about recurrence

This is a recurrent procurement: Yes

VI.3) Additional information

For more information about this opportunity, please visit the Delta eSourcing portal at:

<a class=download_button rel=nofollow href="https://www.tenderguru.ru/registration?from=doc" >https://www.delta-esourcing.com/tenders/UK-UK-Wembley:-Call-centre./Q8XHSXP6BC</a>

To respond to this opportunity, please click here:

<a class=download_button rel=nofollow href="https://www.tenderguru.ru/registration?from=doc" >https://www.delta-esourcing.com/respond/Q8XHSXP6BC</a>

GO Reference: GO-202328-PRO-22080979

VI.4) Procedures for review VI.4.1) Review body

Network Homes

Olympic Office Centre, 8 Fulton Road

Wembley

HA9 0NU

UK

Telephone: +44 208078204312

VI.4.4) Service from which information about the review procedure may be obtained

Network Homes

Olympic Office Centre, 8 Fulton Road

Wembley

HA9 0NU

UK

Telephone: +44 208078204312

VI.5) Date of dispatch of this notice

08/02/2023

Information added to the notice since publication.

Additional information added to the notice since it"s publication. Commodity Categories Commodity Categories
Delivery Locations Delivery Locations
Alert Region Restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

Alert Region Restrictions

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