Rail Ombudsman Service (Ангилья - Тендер #37854857)

• Contract notice

Directive 2014/24/EU - Public Sector Directive

Directive 2014/24/EU

Section I: Contracting authority I.1) Name and addresses

OFFICE OF RAIL AND ROAD

25 Cabot Square

London

E144QZ

UK

Contact person: Gayle Webster

Telephone: +44 2072823944

E-mail: procurementteam@orr.gov.uk

NUTS: UK

Internet address(es)

Main address: www.orr.gov.uk

I.3) Communication

The procurement documents are available for unrestricted and full direct access, free of charge at:

http://orr.bravosolution.co.uk

Additional information can be obtained from the abovementioned address

Tenders or requests to participate must be sent electronically to:

http://orr.bravosolution.co.uk

Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at:

http://orr.bravosolution.co.uk

I.4) Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local subdivisions

I.5) Main activity

Other: Regulator

Section II: Object II.1) Scope of the procurement II.1.1) Title

Rail Ombudsman Service

Reference number: ORR/CT/22-03

II.1.2) Main CPV code

79342300

II.1.3) Type of contract

Services

II.1.4) Short description

The ORR is seeking an independent supplier to provide a complete end-to-end Alternative Dispute Resolution scheme for the rail industry on a not for profit basis, to include the following key features:

a. free to consumers;

b. an impartial arbitrator for firms and consumers in resolving disputes;

c. run on a not for profit basis;

d. issues decisions that are binding on firms but not consumers; and

e. a source of evidence and intelligence, drawn from its role resolving disputes, on issues that may cause consumer detriment in the rail industry, the overall passenger experience of raising a complaint about a rail service.

II.1.6) Information about lots

This contract is divided into lots: No

II.2) Description II.2.3) Place of performance

NUTS code:

UK

II.2.4) Description of the procurement

Services as described above (II.1.4) for an initial period of 5 years with the option to extend for a further 5 years.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 60

This contract is subject to renewal: Yes

Description of renewals:

There is an option to extend the initial contract period by a further 60 months (5 years).

II.2.9) Information about the limits on the number of candidates to be invited II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: Yes

Description of options:

There is a mutual option to extend the initial contract period by a further 60 months (5 years).

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section III: Legal, economic, financial and technical information III.1) Conditions for participation III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

As described in the ITT.

III.1.2) Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3) Technical and professional ability

Selection criteria as stated in the procurement documents

III.2) Conditions related to the contract Section IV: Procedure IV.1) Description IV.1.1) Type of procedure

Open procedure

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information IV.2.1) Previous publication concerning this procedure

Notice number in the OJ S:

2022/S 000-019455

IV.2.2) Time limit for receipt of tenders or requests to participate

Date: 13/03/2023

Local time: 10:00

IV.2.4) Languages in which tenders or requests to participate may be submitted

EN

IV.2.6) Minimum time frame during which the tenderer must maintain the tender

Duration in months: 6 (from the date stated for receipt of tender)

IV.2.7) Conditions for opening of tenders

Date: 13/03/2023

Local time: 10:01

Section VI: Complementary information VI.1) Information about recurrence

This is a recurrent procurement: No

VI.4) Procedures for review VI.4.1) Review body

Office of Rail and Road

London

UK

VI.5) Date of dispatch of this notice

26/01/2023

Information added to the notice since publication.

Additional information added to the notice since it"s publication. Commodity Categories Commodity Categories
Delivery Locations Delivery Locations
Alert Region Restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

Alert Region Restrictions

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