INnovative SOcial Protection System for inclusiON of Vulnerable People Project (Узбекистан - Тендер #66721687)

• Project ID

P504420

• Project Title

INnovative SOcial Protection System for inclusiON of Vulnerable People Project

• Country

Uzbekistan

• Notice No

OP00376382

• Notice Type

Request for Expression of Interest

• Notice Status

Published

• Borrower Bid Reference

UZ-INSON-CS-IS-2.1.1.1

• Procurement Method

Individual Consultant Selection

• Language of Notice

English

• Submission Deadline Date/Time

Oct 30, 2025 17:00

• Published Date

Sep 02, 2025

• CONTACT INFORMATION
• Organization/Department

NATIONAL AGENCY FOR SOCIAL PROTECTION UNDER THE PRESIDENT OF THE REPUBLIC OF UZBEKISTAN

• Name

Dilshod Gafarov

• Address

Tashkent city, Mirabad district, Yangizamon street, 1

• City

• Province/State

Uzbekistan

• Postal Code

• Country

Uzbekistan

• Phone

998500126778

• Email

d.gafarov@ihma.uz

• Website

https://ihma.uz/

National Agency for Social Protection (NASP) under the President of the Republic of Uzbekistan

Project “Innovative Social Protection System for Inclusion of Vulnerable Populations” (INSON) (P504420)

Financial Agreement No. 75550-UZ / Grant Agreement No. TF C4589-UZ

Selection of Individual Consultant (IC) on strategic coordination and support in reforming social service delivery I. Background

The Republic of Uzbekistan has received financing from the World Bank (WB) in the amount equivalent to US$102 million for the implementation of the project “Innovative Social Protection System for Inclusion of Vulnerable Populations in Uzbekistan” (INSON). This project will be co-financed by the Early Learning Partnership Multi-Donor Trust Fund (ELP MDTF). The National Agency for Social Protection under the President of the Republic of Uzbekistan (NASP) is the Implementing Agency (IA) for the project implementation. The day-to-day management of the project implementation is entrusted to the Project Implementation Unit (PIU) established under the NASP. The project will be implemented in close cooperation with various government agencies, non-governmental organizations and Uzbekistan"s international development partners.

The project aims to improve access of vulnerable population to better quality social services and benefits. The project beneficiaries are: (a) beneficiaries of social services provided in the project-financed Territorial Social Service Centers (TSSCs) and other service providers regulated and licensed on the basis of legislation, procedures and standards developed under the project; (b) victims of gender-based violence; (c) victims of floods or heat waves exacerbated by climate change; (d) vulnerable individuals and families registered in the Unified Social Protection Platform (USPP), including those located in areas prone to climate change; and (e) victims of violence against women.

II. Objectives of the Assignment

Objectives of the Assignment

Agency is looking for an individual expert who will support the Agency in coordinating, validating and supporting Agency’s key staff in reviewing, suggesting areas for improvement, accepting and implementing outcomes/deliverables produced by consulting firm.

In order to strengthen legal, regulatory and institutional framework for social services, including tools and guidelines to support their implementation in Uzbekistan, Agency is planning to engage a consulting firm that would overall focus on the following six objectives:

assessing current social services framework: to conduct a comprehensive assessment of the existing social services delivery framework in Uzbekistan. This includes evaluating the effectiveness and efficiency of current services, identifying gaps in service provision, and understanding the challenges faced by both service providers and beneficiaries. The assessment will involve stakeholder consultations, data analysis, and policy reviews to ensure a nuanced understanding of the situation. This foundational knowledge is crucial to inform the subsequent reforms and align them with the needs of the populations served.

enhancing stakeholder coordination: to enhance coordination among various stakeholders involved in social services delivery, including government agencies, non-governmental organizations (NGOs), and community-based organizations. The exercise will focus on establishing a collaborative framework that encourages communication, resource sharing, and joint planning. By fostering partnerships and creating channels for stakeholder engagement, the reform process can become more inclusive and responsive to the needs of different communities. Improved coordination is expected to lead to a more integrated approach to service delivery, reducing redundancies and enhancing the overall impact of social services.

identifying best practices and innovations: to identify best practices and innovative solutions from both local and international contexts that can be adapted to Uzbekistan’s social services landscape. This involves researching successful reforms and programs implemented in similar socio-economic environments, as well as exploring new technologies and methodologies that facilitate effective service delivery. By leveraging these insights, the assignment seeks to propose evidence-based recommendations that draw from proven strategies, ensuring that the reform efforts are both practical and tailored to Uzbekistan"s unique circumstances.

developing concepts, guidelines and operating procedures, quality and cost standards: based on needs assessments and required actions for transforming the social services delivery system. These documents will serve as guiding tools for social service providers and practitioners, implementers.

capacity building for implementation: to ensure the successful implementation of reforms, the assignment will emphasize the importance of capacity building for service providers and relevant stakeholders. This includes developing training programs, workshops, and resources that enhance the skills and knowledge of those involved in social service delivery. By empowering personnel with the necessary competencies, the reforms are more likely to be effectively implemented on the ground. Enhanced capacity will also foster a culture of continuous improvement and adaptability, enabling service providers to respond to emerging needs and challenges effectively.

monitoring and evaluation framework: to establish a robust monitoring and evaluation (M&E) framework that tracks the progress and impact of the reforms over time. This framework will outline specific indicators for assessing the performance of the social services delivery system, including indicators related to accessibility, quality, and satisfaction among beneficiaries. The M&E framework will facilitate ongoing learning and adaptation of key documents developed, ensuring that the reform process remains dynamic and responsive to feedback. By embedding an M&E system, stakeholders can make data-informed decisions that enhance accountability and transparency in the social services sector.

The individual expert will also support Agency in cost estimates for large-scale reforms and sector specific innovations in the area of ​​social protection based on big data, modeling and calculations; review and support in developing surveys forms, interviews and focus groups discussions focusing on evidence-based research methods in the social sphere; inform programme-based budgeting elements in social protection.

III. Scope of Services

The Consultant is expected to carry out the following tasks:

• Review national strategic documents in social protection and policy priorities set forth in laws and regulations;
• Analyze terms of reference for a consulting firm concerning strengthening legal, regulatory and institutional framework for social services, including tools and guidelines to support their implementation in Uzbekistan (Annex 1: extract from the ToR for consulting firm – scope of work);
• Advice an approach on coordinating, validating and supporting Agency in reviewing, suggesting areas for improvement, acceptance and implementation of outcomes produced by consulting firm;
• Participate in all professional discussions, workshops, brainstorming and technical meetings arranged in the framework of above ToR for consulting firm;
• Review initial, interim reports and final outputs (deliverables) of the consulting firm and provide suggestions for improvements as an independent expert opinion with SWOT analysis and other justification to validate proposed products by the consulting firm;
• Facilitate delivery and coordinate a sequence of deliverables, suggest ways to overcome shortfalls and resolve bottlenecks in consultation with consulting firm;
• Provide an independent expert opinion on each document produced by the consulting firm following requirements of ToR;
• Advise on changing the experts hired and attracted by consulting, if required;
• Coordinate in consultation with the Agency the work of experts of the consulting firm and experts involved in the development of TSSCs (collaborate in providing guidance and inputs into their deliverables);
• Closely monitor implementation of outputs produced by consulting firm and approved by the Agency;
• Develop a strategic reform agenda for social services delivery system built on outcomes of needs assessment and social services concept notes by outlining clear priorities, goals, and actions for transforming the social services delivery system. This agenda shall be structured around key areas of improvement identified during the assessment phase and will include measurable outcomes and timelines. The strategic reform agenda will serve as a roadmap for policymakers and implementers, providing direction and focus to the reform efforts while ensuring that they align with national development goals and international standards. This structured approach will also facilitate monitoring and evaluation of the reforms over time;
• Develop a monitoring and coordination plan to ensure each relevant deliverable of consulting firm and other vendors is produced in time and aligned with sequence of actions to avoid shortfalls in implementation.
• Carrying out other tasks related to the development of at least 3 TSSCs.

The detailed Terms of Reference (TOR) for the assignment can be downloaded here:

https://docs.google.com/document/d/1aFV5Bz0AMPFhwVg6-Z-0Noa2gTGt4Hx7/edit?usp=sharing&ouid=117305845286127924819&rtpof=true&sd=true

IV. Requirements to consultant’s qualifications

VI. requirements to consultant’s qualifications

The Consultant hired under this ToR shall meet the following minimal requirements:

Corporate Competencies:

• Demonstrates integrity and high ethical standards, professionalism, responsibility.
• Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability.

Functional Competencies:

• Strong integrative thinking and ability to support the NASP in achieving the project objectives.
• Consistent approach to work with energy and a positive, constructive attitude.
• Demonstrate openness to change and ability to tackle complexities.
• Ability to seek out, collate and integrate inputs from colleagues and collaborating institutions and stakeholders. Excellent interpersonal skills, with proven ability to work in a team and intercultural environment with minimal supervision.

Development and Operational Effectiveness:

• Ability to gather comprehensive information and to identify risks, bottlenecks, and improvement opportunities.
• Ability to work across institutions in a collaborative way.
• Conscientious and efficient in meeting commitments and achieving results.

The attention of interested Consultants is drawn to Section III, paragraphs, 3.13, 3.15, and3.16 of the World Bank’s “Procurement Regulations for IPF Borrowers” February 2025(“Procurement Regulations”), setting forth the World Bank’s policy on conflict of interest.
A Consultant will be selected in accordance with the Individual Consultant Selection method set out in the Procurement Regulations.
Further information can be obtained at the address below during office hours:
10-00 to 18-00 hours (Tashkent time).
Expressions of interest supported by CV must be delivered in a written form to the address below (in person, or by mail, or by e-mail) by October 30, 2025.

PIU INSON under the NASP
Attn: Mr. Dilshod Gafarov – procurement specialist
Address: 17, Amir Temur str., Tashkent, Uzbekistan, 100060
E-mail: d.gafarov@ihma.uz

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