**UPDATE**

Dear Industry Partners:

The DHS Office of Procurement Operations (OPO) is issuing an update to this SSN on behalf of the DHS Office of the Chief Information Officer (OCIO). DHS thanks all companies who submitted a Capability Statement in response to this SSN. The Department intends to provide additional information on this potential requirement through its Acquisition Planning Forecast System (APFS), reference tracking number F2023064237.

A response to this update is not required. Please note: All future communications regarding this potential requirement will be issued via the General Services Administration (GSA) eBuy portal. Thank you for your continued interest in supporting the Department.

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The objective of this procurement is to obtain highly specialized technical contractor support services to assist the OCIO in executing and accomplishing its mission objectives.

The key mission objectives are listed below:

• Implement and manage Cloud based commodity computing services
• Perform end-to-end technical requirements management for enterprise IT services
• Maintain and track application service level agreements and performance measurements
• Support Government-Off-The-Shelf (GOTS) / Commercial-Off-The-Shelf (COTS) application integration and interoperability for customer developed components
• Perform application and service compliance and performance monitoring (e.g., FedRAMP, DHS Directive 4300A, NIST Guidance, Federal Information Security Management Act of 2002 (FISMA), Privacy,Section 508 of the Rehabilitation Act of 1973, as amended, 36 CFR Part 1194, “Electronic and Information Technology (EIT) Accessibility Standards”
• Plan, develop and manage enterprise application development and delivery
• Provide an integrated approach to enterprise application capabilities (e.g., user interface, application logic, workflows, access to data and security, etc.)
• Perform application delivery and systems assurance including configuration management
• Provide Strategy, Policy and Governance Support
• Provide Architecture and Planning Support
• Provide Development and Implementation Support
• Provide Strategic Communications Support
• Provide Audit, Tasker, and Executive Clearance Support
• Provide Operations and Maintenance Support
• Provide Operations/Database Support
• Identify and recommend products (preferably open source) to streamline processes and add efficiencies
• Provide User Experience/Customer Experience research, design, and consulting support
• Implement and manage technology platforms with numerous customers/tenants based on infrastructure, software, and cloud services
• Provide customer chargeback models and financial operations (FinOps) support

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