SOLICITATION NOTICE OF TIERED EVALUATIONS This procurement is set-aside based on an order of priority as established in 38 U.S.C.8127. TIERED EVALUATIONS INCLUDING SMALL BUSINESS CONCERNS: This solicitation is being issued as a tiered evaluation for SDVOSB concerns, or in the alternative, a tiered evaluation for VOSB concerns, or in the alternative, a set-aside for other small business concerns with HUBZone small business concerns and 8(a) participants having priority. If award cannot be made, the solicitation will be canceled and the requirement re-solicited. QUESTIONS AND ANSWERS 1. Page 11 of the solicitation, section 15.d. listed the staggered shift times for Cambridge/Eastern Shore. One of them is 8:30 PM to 5:00 PM. Should that be 8:30 AM to 5:00 PM? Yes, it should be 8:30 am to 5:00pm. PWS has been updated. 2. Page 11 of the solicitation, section 15.d. says five motor vehicle operators but lists six different staggered shift times. Should that be six motor vehicle operators? It should be 5 motor vehicle operators and 1 Supervisor/ Dispatcher/ fill in driver. PWS has been updated. 3. Page 13 of the solicitation, section 2.1.2 & page 14, section 2.3.2 say that a personnel roster and certifications, licenses, etc., be provided seven days after contract award. That does not allow enough time to tire all the staff necessary to fulfill this request, including background checks, drug screens, immunization checks, etc. Can that be extended to 30 days after the award? It will not be extended. 4. On page 85 of the solicitation, subfactor 1, can the requirement for proof of operating at least one shuttle on a 24-hour basis be removed? It cannot be removed. 5. Can we get company name and solicitation award number and amounts?  Also, how do we do site visits if necessary? RTW Management LLC, 36C24519C0074, $13,506,719.51 D.T.S. Worldwide Transportation, LLC 36C24519C0174, $1,917,292.73 Site visit will not be necessary for this requirement, please see PWS for locations and schedules. 6. I have a few questions about the incumbent or the company that currently handles this project. Can you share what company this is? What was the award granted for the services won? Lastly, is the current scope of work being requested the same as the last performance period? See above for incumbent information. Current scope of work being requested is for the current requirement. B.2 PERFORMANCE WORK STATEMENT Section 1 - General Information 1.1 The purpose of this contract is to provide Shuttle Transportation Services for VA beneficiaries and employees within the VA Maryland Health Care System (VAMHCS), unless noted otherwise routes are continuous: SHUTTLE ROUTES AND HOURS OF PERFORMANCE Route Name: METRO SHUTTLE Passengers: VA Beneficiaries (& their escort) and VA Employees (depending upon availability) Route - Charles Center Metro Station to Camden Yard Light Rail Station to Baltimore VA Medical Center Operates 4 AM-10 AM & 2 PM-8 PM; Every 25 Minutes Total of 12 Hours/Day Monday, Tuesday, Wednesday, Thursday, Friday One 7-Passenger Shuttle Route Name: MARC SHUTTLE Passengers: VA Beneficiaries (& their escort) and VA Employees (depending upon availability) Route Baltimore Penn Station to Baltimore VA Medical Center Operates 5:30 AM-8 AM & 3:30 PM-6 PM on Penn Train Station to Baltimore VAMC, and Operates 8 AM-3:30 PM Back-up Shuttle on the Annex to Baltimore VAMC Route; Every 20 Minutes Total of 12.5 Hours/Day Monday, Tuesday, Wednesday, Thursday, Friday One 7-Passenger Shuttle Route Name: METRO WEST SHUTTLE Passengers: VA Beneficiaries (& their escort) and VA Employees (depending upon availability) Route- Metro West Parking Garage to Baltimore VA Medical Center Operates 6 AM- 7 PM; Total of 13 Hours/Day Monday, Tuesday, Wednesday, Thursday, Friday GOV Passenger Shuttle (Two 12 passenger van) VA Owned and Maintained, Contractor will operate it. Route Name: LEXINGTON MARKET METRO SUBWAYLINK SHUTTLE Passengers: VA Beneficiaries (& their escort) and VA Employees (depending upon availability) Route- Lexington Market Metro Subway link to Baltimore VA Medical Center Operates 5 AM-10 AM & 3 PM-11 PM, and 7 PM to 11 PM - Add stop at Metro West Parking garage; Total of 13 Hours/Day Monday, Tuesday, Wednesday, Thursday, Friday One 7-Passenger Shuttle Route Name: ANNEX/ BIG LEXINGTON GARAGE SHUTTLE Passengers: VA Beneficiaries (& their escort) and VA Employees (depending upon availability) Route- Annex/Big Lexington Garage Route and Annex to Baltimore VA Medical Center Operates 6 AM-9 AM & 3 PM-6 PM Annex to Arena Route; and Operates 9 AM-3 PM Annex to Baltimore VAMC Route; Total of 12 Hours/Day Monday, Tuesday, Wednesday, Thursday, Friday One 7-Passenger Shuttle Route Name: ANNEX SHUTTLE Passengers: VA Beneficiaries (& their escort) and VA Employees (depending upon availability) Route- Baltimore VAMC Annex to Baltimore VA Medical Center Operates 6 AM-6 PM Baltimore VAMC to Annex; Total of 12 Hours/Day Monday, Tuesday, Wednesday, Thursday, Friday Two shuttles: one 7-Passenger Wheelchair shuttle with driver side exit ramp and one 7-Passenger Shuttle REGULAR Route Name: WASHINGTON DC SHUTTLE Passengers: VA Beneficiaries (& their escort) and VA Employees (depending upon availability) Route- Baltimore VA Medical Center to Washington DC VA Medical Center Operates 6:30 AM- 5:00 PM - Scheduled Service Depart Baltimore Arrive DC 6:30AM 7:30AM 10:30AM 11:30AM 3PM 4PM Depart DC Arrive Baltimore 8:15AM 9:30AM 12:30PM 1:30PM 4PM 5PM Monday, Tuesday, Wednesday, Thursday, Friday 14-Passenger Shuttle, Wheelchair and Ambulatory Route Name: GLEN BURNIE SHUTTLE Passengers: VA Beneficiaries (& their escort) and VA Employees (depending upon availability) Route- Baltimore VAMC to Glen Burnie VA Outpatient Clinic Operates 9:30 AM-4:00 PM - Scheduled Service Depart Baltimore Arrive Glen Burnie 9:30AM 10AM 12:15PM 12:45PM Depart Glen Burnie Arrive Baltimore 11:30AM 12 Noon 3:15PM 4PM Monday, Tuesday, Wednesday, Thursday, Friday 14-Passenger Shuttle; Wheelchair and Ambulatory Route Name: PERRY POINT SHUTTLE Passengers: VA Beneficiaries (& their escort) and VA Employees (depending upon availability) Route- Baltimore VA Medical Center to Perry Point VA Medical Center Operates 6:30 AM-5:45 PM - Scheduled Service Depart Baltimore Arrive Perry Point 6:30AM 7:30AM 9:30AM 10:30AM 12:30PM 1:30PM 3:30PM 4:30PM Depart Perry Point Arrive Baltimore 8AM 9AM 10:45AM 11:45AM 2PM 3PM 4:45PM 5:45PM Monday, Tuesday, Wednesday, Thursday, Friday 18-Passenger Shuttle; Wheelchair & Ambulatory (CDL Required) Route Name: LOCH RAVEN SHUTTLE Passengers: VA Beneficiaries (& their escort) and VA Employees (depending upon availability) Route- Baltimore VA Medical Center to Loch Raven VA Clinic Operates 7 AM-4:30 PM - Scheduled Service Departures Every Hour Depart Baltimore Arrive Loch Raven 7AM 7:30AM 8AM 8:30AM 9AM 9:30AM 10PM 10:30PM 12PM 12:30PM 1PM 1:30PM 2PM 2:30PM 3PM 3:30PM 4PM 4:30PM Monday, Tuesday, Wednesday, Thursday, Friday 14-Passenger Shuttle; Wheelchair and Ambulatory Route Name: LEXINGTON MARKET SMALL PARKING GARAGE SHUTTLE Passengers: VA Employees Route- Lexington Market Small Parking Garage to Baltimore VAMC Operates 24 hours, continuous services. Drop offs required on all three levels of parking garage between 6:00pm to 6:00 am for staff changing shifts overnight. Monday, Tuesday, Wednesday, Thursday, Friday GOV Passenger Shuttle (1 12 passenger van) VA Owned and Maintained, Contractor will operate it. Route Name: EASTERN BALTIMORE COUNTY CBOC SHUTTLE Passengers: VA Beneficiaries (& their escort) and VA Employees (depending upon availability) Route- Rosedale VFW / Loch Raven/ Baltimore VA Medical Center Operates 7 AM-4 PM - Scheduled Service Depart EAST BALTIMORE Arrive Loch Raven Depart Loch Raven Arrive Baltimore VAMC Depart Baltimore VAMC Arrive EAST BALTIMORE 7AM 7:35AM 7:40AM 8:00AM 8:15AM 8:55AM 9:05AM 9:40AM 9:45 AM 10:05AM 10:20AM 11:00AM 11:10AM 11:45AM 11:50 AM 12:10PM 1:10PM 1:50PM 2PM 2:35PM 2:40PM 3PM 3:15PM 4PM Monday, Tuesday, Wednesday, Thursday, Friday 14-Passenger Shuttle; Ambulatory Only Route Name: CAMBRIDGE SHUTTLE TO BALTIMORE#1 Passengers: VA Beneficiaries (& their escort) and VA Employees (depending upon availability) Route - Cambridge VA Outpatient Clinic to Baltimore VA Medical Center. There are pick-up and drop-off points at the VFW in Easton, Route 404/50 parking lot, and Route 8 parking lot. Operates 8AM-4:30PM - Scheduled Service Departures Depart Cambridge Arrive VFW 8AM 8:15AM Depart VFW Arrive 404/50 Lot 8:15am 8:30am Depart 404/50 Lot Arrive Route 8 Lot 8:30 am 8:45 am Depart Route 8 Lot Arrive Baltimore 8:45am 10:00Am Depart Baltimore Arrive Route 8 Lot 1:00pm 2:15pm Depart Route 8 Lot Arrive 404/50 Lot 2:15pm 2:30pm Depart 404/50 Lot Arrive VFW 2:30pm 2:45pm Depart VFW Arrive Cambridge 2:45pm 3:00pm Monday, Tuesday, Wednesday, Thursday, Friday e.14-Passenger Shuttle; Wheelchair & Ambulatory Route Name: CAMBRIDGE SHUTTLE #2 Passengers: VA Beneficiaries (& their escort) and VA Employees (depending upon availability) Route- Cambridge VA Outpatient Clinic to Baltimore VA Medical Center. There are pick-up and drop-off points at the VFW in Easton, Route 404/50 parking lot, and Route 8 parking lot. Operates 10 AM - 5 PM - Scheduled Service Departures: Depart Cambridge Arrive VFW 10AM 10:15AM Depart VFW Arrive 404/50 Lot 10:15am 10:30am Depart 404/50 Lot Arrive Route 8 Lot 10:30 am 10:45 am Depart Route 8 Lot Arrive Baltimore 10:45am 12:00pm Depart Baltimore Arrive Route 8 Lot 3:00pm 4:15pm Depart Route 8 Lot Arrive 404/50 Lot 4:15pm 4:30pm Depart 404/50 Lot Arrive VFW 4:30pm 4:45pm Depart VFW Arrive Cambridge 4:45pm 5:00pm Monday, Tuesday, Wednesday, Thursday, Friday 14-Passenger Shuttle - ADA, Wheelchair & Ambulatory CAMBRIDGE/EASTERN SHORE DOOR-TO-DOOR SHUTTLES Passengers: VA Beneficiaries (& escort) Route: door-to-door shuttle service for Eastern Shore Maryland Counties: Caroline, Dorchester, Wicomico, Somerset, Worcester, Talbot and Queen Anne s to Cambridge and Pocomoke City VA Outpatient Clinics and to Baltimore VA Medical Center: 6:00 AM to 6:30 PM, Monday to Friday. Contractor will be responsible for scheduling door-to-door shuttling of VA beneficiaries utilizing one full time dispatcher. Dispatcher must be reachable after hours via contractor provided cell phone or other means. Contractor to provide 5 motor vehicle operators with staggered shifts and 1 Supervisor/Dispatcher/fill in driver: 6:00 AM to 2:30 PM, 7:00 AM to 3:30 PM, 7:30 AM to 4:00 PM, 8:00 AM to 4:30 PM, 8:30 AM to 5:00 PM, 10:00 AM to 6:30 PM. Vehicles for operation shall be provided by the Contractor and shall be a combination of (5 each) 7-Passenger minivans with handicap accessibility, and (2 each) 14-Passenger shuttle buses with handicap accessibility. Contractor Dispatcher scheduling Veterans door-to-door shuttles will be granted access to the VAMHCS information systems to obtain patient appointment times, home addresses and phone numbers for those Veterans. Thus, Contractor personnel needing access to VA information or information systems must complete the VA-required items before access can be granted (e.g., background screening & investigation, privacy training, PIV card issue). Route Name: CAMBRIDGE TO PERRY POINT SHUTTLE Passengers: VA Beneficiaries (& their escort) and VA Employees (depending upon availability) Route- Cambridge VA Outpatient Clinic to Perry Point VA Medical Center. Departures are from the waiting room at the Cambridge VA Outpatient Clinic and the Outpatient Clinic (Building 361) at the Perry Point VA Medical Center. There are pick-up and drop-off points at the VFW in Easton, Route 404/50 parking lot, Route 301 Rest Area, and Saint Dennis Church parking Lot in Galena. Operates 8:00 AM- 2:00 PM - Scheduled Service Depart Cambridge Arrive VFW 08:00am 08:15am Depart VFW Arrive 404/50 Lot 08:15am 08:30am Depart 404/50 Lot Arrive Route 301 Rest Area 08:30am 08:45am Depart Route 301 Rest Area Arrive St. Dennis Church 08:45am 09:15am Depart St. Dennis Church Arrive Perry Point 09:15am 10:00am Depart Perry Point Arrive St. Dennis Church 12:00pm 12:45pm Depart St. Dennis Church Arrive Route 301 Rest Area 12:45pm 1:15pm Depart Route 301 Rest Area Arrive 404/50 Lot 1:15pm 1:30pm Depart 404/50 Lot Arrive VFW 1:30pm 1:45pm Depart VFW Arrive Cambridge 1:45pm 2:00pm Monday, Tuesday, Wednesday, Thursday, Friday 14-Passenger Shuttle - ADA, Wheelchair & Ambulatory ADDRESSES FOR SHUTTLE LOCATIONS Baltimore VA Medical Center, 10 North Greene Street, Baltimore, MD 21201 Perry Point VA Medical Center, Perry Point, MD 21902 Washington DC VA Medical Center, 50 Irving St. NW, Washington, DC 20422 Glen Burnie Clinic, 808 Landmark Drive, Glen Burnie, MD 21061 East Baltimore CBOC 5235 King Avenue, Rosedale, MD 21237-2318 Loch Raven Clinic, 3901 The Alameda, Baltimore, MD 21218 Lexington Market Metro Subway link, 400 W Lexington Street, Baltimore, MD 21201 Lexington Market Small Garage, 400 W Lexington Street, Baltimore, MD 21201 Big Lexington Garage, 221 N. Paca Street, Baltimore, MD 21201 Annex, 209 W. Fayette Street, Baltimore, MD 21201 Charles Center Metro Station - 110 E Baltimore Street, Baltimore, MD 21201 Camden Yards Light Rail Station - 301 W Camden Street Baltimore, MD 21201 Baltimore Penn Station - 1500 N Charles Street Baltimore, MD 21201 Metro West Parking Garage- 610 West Saratoga Street, Baltimore MD 21201 Baltimore VA Medical Center, 10 North Greene Street, Baltimore, MD 21201 Cambridge Clinic, 830 Chesapeake Drive, Cambridge, MD 21613 Pocomoke City Clinic, 101 Market Street, Pocomoke City, MD 21851 Easton VFW, 355 Glebe Rd, Easton, MD 21601 Route 404/50 Park & Ride, 29525 Queen Anne Hwy, Queen Anne, MD 21657 Route 8 Park & Ride, MD Rt 8 & US Rt 50, Stevensville, MD 21666 Route 301 Rest Area, 1000 Welcome Center Drive, Centreville, MD 21617 Saint Dennis Church, 153 N Main St, Galena, MD 21635 2.1. Performance and Notification 2.1.1. Contractor shall provide shuttle services utilizing vehicles capable of transporting safely and comfortably, per the hours stated under section 1.1, excluding all Holidays observed by the Federal Government. When transporting all passengers, Contractor shall be in accordance with VHA DIRECTIVE 2008-020. 2.1.2. Electronic Transmissions: The Contractor shall always utilize email to communicate patient incidents, requests for services, special correspondence, etc. to the VA. 2.1.3. Within seven days after contract award the Contractor shall provide its Contractor-Personnel Roster to the COR containing the following employee information: Name, Position, Title, and Work assignment area. 2.1.4. Thereafter, any personnel changes shall be submitted to the COR to verify the persons driver s licenses, credentials, and medical fitness prior to the transportation of patients. 2.1.5 Contractor will be provided with the name and contact information of the COR and Transportation Manager prior to commencement of contract. 2.2. [Reserved] 2.3. Contractor Personnel Qualifications 2.3.1. Contractor employees shall conduct themselves in a business-like manner while on duty performing the services of this contract. Contractor shall furnish an identifying badge with name, function, and name of Contractor and a photograph of the employee. Contractor personnel will wear an appropriate and professional uniform. Appropriate and professional is defined as practical, clean and neat always. Undergarment should not be visible through or show outside of outer clothing. Shoes should be closed toe and allow employee to respond to any type of emergency. Hair should be neatly arranged. It is the Contractor s responsibility to foster confidence and trust in VA beneficiaries, visitors, and employees through professional behavior and appearance. Contractor personnel performing contract services shall, always, meet the qualifications specified in this contract, as well as any qualifications required by Federal, State, County and local government entities from the place in which they operate. 2.3.2. Within seven days after receipt of award notification, the Contractor shall provide evidence of required training, certifications, licenses and any other qualifications required for this contract. The initial documentation shall be provided to the COR prior to the commencement of performing any services under this contract. 2.3.3. During the period of performance, if the Contractor proposes to add-on or replace personnel to perform contract services, the Contractor shall submit the required evidence of training, certifications, licensing and any other qualifications to the Contracting Officer Representative. At no time shall the Contractor utilize add-on or replace personnel to perform contract services, who do not meet the personnel qualifications of this contract and who have not been approved by the COR. 2.4. Transportation Driver 2.4.1. Contractor shall be responsible for using appropriate driver screening and selection criteria when employing drivers. Appropriate driver screening is defined as license criteria to operate appropriate vehicles and positive driving history. Such screening shall include but not be limited to testing drivers for prohibited drug use and alcohol misuse; a criminal background check, to the maximum extent permitted by state law. 2.4.2. Drivers shall have a valid operators license in accordance with Federal, State and local government requirements for their place of operation for the services they perform and have successfully completed the Standard First Aid Course of the American Red Cross and Basic Life Support CPR training or equivalent and be capable of providing first aid or CPR assistance. Driver s licenses and driving records must be verified annually and upon the occasion of a VHA transportation accident. 2.4.3. Prior to the commencement of services under this contract, the Contractor is responsible for providing the COR with verification that its drivers have the following before they provide any services related to this contract: Either received the Hepatitis B vaccine series, or is immune because of acquired infection, or have been offered and refused the vaccinations. Received measles-mumps-rubella (MMR) vaccine. Combined vaccine (MMR) is the vaccine of choice if individuals are likely to be susceptible to more than one of the three diseases and is required for all persons born after 1956. A negative PPD within the last six months, or if a known reactor, a negative chest X-ray upon hire. A history of varicella (chicken pox) or, if unknown, results of a varicella antibody test. If non-immune, must be vaccinated with varivax (chicken pox). Received training in Universal Precautions and Blood Borne Pathogens, Hazardous Material Management, and Life Safety Management (fire preparedness). Drivers should be in good health and not sick from any respiratory or gastrointestinal illness while transporting patients. Drivers shall not have a fever or flu like symptoms while transporting patients. All drivers transporting shall receive initial basic safe driver training and annual refresher to include defensive driving techniques, use of safety belts, patient safety and emergency response procedures. Training for drivers operating 15-passenger vans includes the DOT, National Highway Traffic Safety Administration. 2.5 Contractor Equipment, Vehicles, and Inspection 2.5.1. Contractor shall remain fully responsible and liable for all aspects of Contractor s vehicles. The VA reserves the right to inspect Contractors equipment and vehicles or require documentation of compliance with contract specifications, and State laws, rules, regulations, and guidelines governing transportation vehicles. VA inspections of Contractor equipment will not constitute a warranty that the Contractors vehicles and equipment are properly maintained. 2.5.2. The VA reserves the right to restrict the Contractors use of equipment and vehicles that are not in compliance with contract requirements. The restriction of such equipment and vehicles shall not relieve the Contractor from performing in accordance with the strict intent and meaning of the contract and without additional cost to the VA. 2.5.3. Vehicles shall meet all current applicable Federal, State, and local specifications and regulations including, but not limited to, licensing, registration, and safety standards. 2.5.4. Vehicles shall be clean and maintained in good repair in accordance with manufacturers instructions and specifications, always during the performance of this contract. 2.5.5 The Contractor shall not be permitted to borrow medical equipment from the medical facilities. Contractor shall at no time and under any circumstances exchange equipment with VA. At no time will the Contractor leave vehicles on VA premises unless a pick-up or delivery is in process. 2.6 Contractor Performance 2.6.1. In the event, the Contractor is unable to perform services or have services performed as required, the Contractor shall immediately notify the VA COR and provide a justification for non-performance. The VA will re-procure services that cannot be performed by the Contractor. The Contractor shall indemnify the VA for excess re-procurement cost, which may result from the Contractors inability to perform the required service or for non-response during off business hours. Payment of re-procurement costs shall not relieve the Contractor from any other provision in this contract. The VA will be the sole judge in determining when services will be re-procured. The failure of the Contractor to perform services within the required time frames and in accordance with terms and conditions may result in termination of the contract in accordance with FAR clause 52.212-4(m). 2.6.2. Should the VA determine the immediate transportation is essential to prevent loss of life or serious bodily harm, transportation services may be procured without referral to the Contractor. In these extremely rare cases, no charge shall be levied against the Contractor. 2.7 Escort 2.7.1. The VA reserves the right to have an escort, such as a relative, or care provider of beneficiary or VA staff accompany beneficiary when the VA determines that such an escort is in the best interest of the beneficiary. 2.7.2. The VA will also be the sole judge in determining when an escort is required. There shall be no additional charge to the VA when escorts are authorized to travel with beneficiary. Contractor shall only be required to transport escort with the beneficiary and shall not be required to return the escort back to point of origin. 2.8 Substitution of Beneficiary 2.8.1. The VA reserves the right to substitute between beneficiaries requiring services at any time so as to prevent delays, cancellations, or dry runs. There shall be no additional charge to the VA when such changes occur. 2.9 VA Beneficiary Rights 2.9.1. The Contractor shall be courteous to VA beneficiaries and shall not smoke while transporting them. VA beneficiaries may bring a reasonable amount of equipment, such as folding wheelchair, consumable medical supplies and personal suitcase. When transporting VA beneficiaries to or from Medical facilities, the driver, acting for the Contractor, will ensure that their luggage, medical records, medications, and prosthetic devices are properly accounted for and delivered with them as required. 2.9.2. The Contractor shall immediately notify the VA of any incidents involving injury to VA beneficiaries during transport. The Contractor shall promptly complete and submit to the COR and the Contracting Officer, an Incident Report with all information felt to be necessary for any full review. 2.9.3. The Contractor shall notify the COR, in writing within 24 hours of any complaints made by VA beneficiaries with regards to transportation services. The Contractor may provide recommendations for improved services along with the complaints for the VAs review. No recommendation shall be construed as being effective until and unless it is provided as a written modification to the contract from the Contracting Officer. 2.9.4. The Contractor shall assist the VA beneficiaries from the departure point to the vehicle and to their destination point. 2.10 Contractors Responsibilities and Insurance Requirements 2.10.1. The Contractor shall obtain all necessary licenses and permits required to perform this work. Necessary licenses and permits required to perform include, but are not limited to, those specified in VHA Directive 2008-020. The Contractor shall take all precautions necessary to protect persons and property from injury or damage during the performance of this contract. The Contractor shall be responsible for any injury to himself, his employees, or others, as well as for any damage to personal or public property that occurs during the performance of this contract that is caused by his or her employees fault or negligence. 2.10.2. The Contractor shall maintain personal and automobile liability, and property damage insurance, as prescribed by the laws of Maryland and in accordance with VAAR 852.228-71. Evidence of coverage is required before commencing work under this contract (copy of Certificate of Insurance), and it may not be changed or cancelled without thirty calendar days prior written notice to the COR. Workers compensation and employer s liability coverage will conform to applicable State law requirements for the service defined, whereas general liability and automobile liability of comprehensive type shall, in the absence of higher statutory minimums, be required in the amounts per vehicle used of not less than $200,000 per person and $500,000 per occurrence for bodily injury and $20,000 per occurrence for property damage and $500,000 per occurrences for general liability. 2.11 Safety Requirements 2.11.1. In order to protect the lives and health of VA beneficiaries, the Contractor shall take such safety precautions as the Contracting Officer, or the COR, may determine to be reasonably necessary. Please reference VHA Directive 2008-020 in Section D.4. 2.11.2. The Contracting Officer, or the COR, will notify the Contractor of any safety non-compliance and the action to be taken. 2.11.3. The Contractor shall, after receipt of such notice, immediately correct the conditions to which attention has been directed. If the Contractor fails or refuses to comply promptly, the Contracting Officer may issue an order, stopping all or any part of the work. 2.11.4. Reference: VHA Directive 2008-020, Patient Transportation Program, April 16, 2008 2.12 Interference with Normal Functions 2.12.1. The Contractor s personnel may be required to interrupt their work at any time so as not to interfere with the normal functioning of the medical facility, including utility services, fire protection systems, and passage of facility VA beneficiaries, personnel, equipment and emergency and/or service carts. These interruptions should only be occasional and will be communicated at the recommendation of the COR. Any interruptions considered to be excessive should be brought to the attention of the CO. 2.13 Contractors Quality Control Program (QCP) 2.13.1. The Contractor shall establish and maintain a complete QCP to assure the requirements of this contract are provided as specified. A copy of this QCP will be forwarded to the CO in the proposal submitted by the Contractor and shall be incorporated into the awarded contract. The QCP is separate from the required Management/Technical Capabilities that will be provided by the Contractor. The CO will review the QCP and list any needed clarifications, and return to Contractor for response, if necessary. The Contractors QCP shall include the following or have incorporated into during performance of contract, at a minimum: 2.13.2. An inspection plan covering all services required by this contract. The inspection plan must specify the areas to be inspected on either a scheduled or unscheduled basis and how often inspections will be accomplished and documented, and the title of the individual(s) who will perform the inspections. 2.13.3. On-site records of all inspections conducted by the Contractor noting necessary corrective action taken. The Government reserves the right to request copies of any and/or each inspection. 2.13.4. For methods used for identifying the quality of service performed, please refer to the Quality Assurance Surveillance Plan (QASP). 2.13.5. On-site records of all vehicle maintenance and repairs performed on vehicles used in the performance of this contract. Institute methods to identify and prevent vehicle breakdowns, and detailed procedure for alternative transportation of VA beneficiaries in the event of mechanical breakdown of vehicle. 2.13.6. On-site records identifying the character, physical capabilities, certifications and ongoing training of each employee performing services under this contract. 2.13.7. The methods of identifying and preventing radio communication breakdowns. Provide a detailed procedure for alternative communications in the event of electronic and mechanical breakdown of vehicle two-way radios. 2.13.8. On-site records of any complaints or problems, with procedures taken to allow for corrections and/or elimination before effects caused interruption of performance of contract. SECTION 3 - Government Furnished Property 3.1. VAMHCS will provide 3 12-Passenger Shuttle for the Metro West Parking Shuttle and Little Lexington 24 hour shuttle. Conditions for Contractor use Vehicles shall be used for official purposes only and solely in the performance of the contract. Vehicles cannot be used for transportation between residence and place of employment. Contractors must establish and enforce suitable penalties against employees who use, or authorize the use of, Government motor vehicles for unofficial purposes or for other than in the performance of the contract and pay any expenses or cost, without Government reimbursement, for using Government motor vehicles other than in the performance of the contract. Contractor shall provide liability insurance coverage for the non-owned autos operated by its employees in the performance of the contract. 3.2. VAMHCS will be responsible for providing service maintenance and fuel for these three vehicles. 3.3. VAMHCS will provide Cambridge Office room #189 and equipment. A. Computer B. Printer C. Office Phone D. Contractor required to provide all paper, pens and other miscellaneous office supplies necessary to complete dispatch operations. SECTION 4 - Contractor Furnished Equipment and Supplies 4.1. The Contractor shall furnish all resources necessary for the provision of the shuttle transportation services (except those identified in Section 3 above). 4.2. Contractor Vehicles. Vehicles shall, at a minimum, contain the following: Side and rear loading doors shall be operational from both inside and outside vehicle. Steps treated with non-skid material. Safety belts for all occupants. Heating, air conditioning and adjustable temperature controls. Four emergency flares and warning lights, and one 5-pound ABC rated fire extinguisher with fire extinguisher tag showing record of inspections. First Aid Kit with a minimum of the following: band-aids, gauze, elastic bandages, sterile gauze pads, cleansing wipes, tape, scissors, eye pads, and ammonia inhalants. All items shall be packed in sterile containers. Two clean blankets. Each time a blanket is used during the performance of this contract, the Contractor is required to replace the used blanket with a clean blanket. Onboard supplies to provide infections control precaution procedures; specifically, a body fluid control kit and non-alcohol based hand sanitizer in a non-expired condition. Two-way radio or cellular phones that are fully operational at all times during contract performance. SECTION 5 - Contract Definitions / Acronyms 5.1. Beneficiary is a Veteran determined to be eligible for benefits by the Department of Veterans Affairs. 5.2. Contracting Officer (CO) is a VA official with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings. 5.3. Contracting Officers Representative (COR) is the VA official responsible for providing contract oversight and technical guidance to the CO. The CO shall delegate authority for performing certain responsibilities to the COR via a COR delegation. The COR s responsibilities often include certifying invoices, placing orders for service, providing technical guidance, overseeing technical aspects of the contract. The COR is a member of the vehicle inspection team. 5.4. Contractor as used herein refers to both the prime Contractor and his employees, and any subcontractors and their employees. The Contractor shall be responsible for assuring that his subcontractors comply with the provisions of this contract. 5.5. Quality Assurance Surveillance are those actions taken by the Government to assure services meet the requirements of this contract. 5.6. Quality Assurance Evaluator(s) is Government personnel responsible for surveillance of Contractor performance. 5.7. Quality Assurance Surveillance Plan (QASP) is an organized written document used for quality assurance surveillance. The document contains specific methods for performing surveillance of the Contractors continuous performance. 5.8. Quality Control are those actions taken by the Contractor to control the production of goods or services so they will meet the requirements of the contract. 5.9. Vehicle(s) refers to all modes of transportation provided under the requirements of this contract, unless a specific mode of transportation is identified. SECTION 6 - Service Contract Labor Standards 6.1. The Service Contract Labor Standards applies to this contract. Contractor will be responsible for compliance with the Service Contract Labor Standards and determining which of its workers are performing on or in connection with the contract and properly segregating their hours for purposes of pay and recordkeeping. The Department of Labor s Wage Determination is provided as an attachment in Section D; it specifies the minimum wages and fringe benefits for workers performing on or in connection with this contract. 6.2. Option period pricing shall not include any allowance for any contingency to cover increased labor rates resulting from an updated Department of Labor wage determination. FAR Clause 52.222-43 provides for an adjustment to contract price to cover increased wage and fringe benefit costs if necessary to comply with a new wage determination; an adjustment to a contract unit price shall be requested by the Contractor within thirty days after receiving a new wage determination, if required by the Contractor to comply with the new wage determination. E.11 52.212-2 EVALUATION COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (NOV 2021) (a) Basis for Award. The Government will award on the basis of the Lowest evaluated price of proposals meeting or exceeding the acceptability of standards for non-cost factors. This procurement is set-aside according to the order of priority for contracting preferences as established in 38 U.S.C. § 8127 and includes a TIERED EVALUATION APPROACH. Proposals will be evaluated by directly comparing proposals within the same tier with another in a uniform manner to determine which proposal is the Lowest price meeting or exceeding the acceptability of standards for non-cost factors, as identified in the RFP. Tier 1: The Government will award a firm fixed price contract resulting from this solicitation to the lowest evaluated price of SDVOSB proposals meeting or exceeding the acceptability of standards for non-cost factors. If no proposals were submitted by SDVOSB concerns, or if none of the proposals would result in award at a fair and reasonable price that offers best value to the Government, then the SDVOSB set-aside will be withdrawn and the agency will review quotes from the next tier. Tier 2: If no quotes were submitted by VOSB concerns, or if none of the quotes would result in award at a fair and reasonable price that offers best value to the Government, then the VOSB set-aside will be withdrawn and the agency will review quotes from the next tier. Tier 3: Within the small business tier, the Government will afford a preference to HUBZone small business concerns and 8(a) participants. If no quotes were submitted by HUBZone small business concerns or 8(a) participants, or if none of the quotes would result in award at a fair and reasonable price that offers best value to the Government, then the Government will review quotes from other small business concerns. If no quotes were submitted by small business concerns, or if none of the quotes would result in award at a fair and reasonable price that offers best value to the Government, then the solicitation may be cancelled, and the requirement resolicited. The following factors shall be used to evaluate offers: Factor 1 - Technical (Non-price) Subfactor 1 Large Scale Shuttle Transportation Experience Subfactor 2 Company Stability/Longevity Subfactor 3 Company Safety Record/Program Subfactor 4 Personnel Factor 2 - Past Performance (Non-price) Factor 3 Price Lowest Price Technically Acceptable (LPTA) (b) Options. The Government will evaluate offers for award purposes by adding the total price for all options to the total price for the basic requirement. The Government may determine that an offer is unacceptable if the option prices are significantly unbalanced. Evaluation of options shall not obligate the Government to exercise the option(s). (c) A written notice of award or acceptance of an offer, mailed or otherwise furnished to the successful offeror within the time for acceptance specified in the offer, shall result in a binding contract without further action by either party. Before the offers specified expiration time, the Government may accept an offer (or part of an offer), whether or not there are negotiations after its receipt, unless a written notice of withdrawal is received before award. (d) Evaluation Approach. The Government anticipates awarding a base plus four option periods contract, using a Lowest-Price Technically Acceptable (LPTA) source selection approach pursuant to FAR 15.101-2, using price and non-price factors. The basis for award is expected to result from the selection of technically acceptable proposals, at the lowest evaluated price. Proposals will be evaluated for contract award in accordance with FAR 12 and 15 procedures, the solicitation terms and conditions, associated Performance Work Statement (PWS), and FAR Provisions 52.212-1, Instructions to Offerors - Commercial Items and 52.212-2, Evaluation - Commercial Items. Quotations may exceed minimum requirements of the solicitation. Each response must meet the minimum requirements of the solicitation. The Government is not requesting or accepting alternate quotations. The evaluation will consider the following: (1) TECHNICAL (Non-price). The Offeror shall submit a Cover Letter along with Volume I, that identifies the Offeror s UEI number, Cage Code, Tax ID number, Address, Telephone, Email, and Contact Information. Proposals shall be specific and comprehensive. Proposals shall clearly define the work the Offeror proposes to perform, personnel and management capabilities, and the procedures and processes it will use. The Offeror shall not include any price or price-related information in the technical proposal volume. Subfactor 1 - Large Scale shuttle Transportation Experience. The Offeror shall demonstrate proof of experience as the sole contractor for at least 8 separate and concurrent routes on a single contract. Included in these routes specific criteria need to be submitted as proof of experience: Proof of operating at least one shuttle on a continuous basis along a designated route Proof of operating at least one shuttle on a 24 hour basis Proof of operating at least two concurrent shuttle routes having a minimum passenger capacity of 18 or greater. Proof of operating at least one shuttle with handicap or non-ambulatory access equipment Provided that a minimum of 8 separate concurrent routes are submitted for review, a single route may meet the criteria of more than one of the criteria listed above, i.e. a single continuous 24 hour route would meet two of the criteria listed above. 1.1 Provide location and brief description of the work including the building use (i.e. Medical Facility) and contracting method within the last five (5) years. 1.2 Provide owner and name and telephone number of owner s contact person. 1.3 Provide vehicle Gross Vehicle Weight Rating (GVWR), passenger capacity, length of route, stops along the route, and licensure class of motor vehicle operator and name and telephone number of contact person(s). 1.4 Provide a start date (original and actual) and completion date (original and actual) and original cost and final cost. 1.5 Provide make and model of each vehicle utilized for each shuttle route. Subfactor 2 - Company Stability/Longevity. The Offeror shall demonstrate stability be providing proof of the following: 2.1 The offeror must provide proof that the company bidding has been in existence for a minimum of 5 years. 2.2. In the event two or more companies have merged or absorbed other companies, at least one company involved in the merger must provide proof of establishment 5 years prior to the bid date. Subfactor 3 - Company Safety Record/Program. The Offeror shall provide information proving a robust and comprehensive safety program as it pertains to staff and equipment related to the shuttling of passengers on a commercial basis. 3.1. Submit confirmation of a company policy requiring random drug and alcohol screening 3.2. Submit company safety policy regarding rules and procedures for safe operations of vehicles. Include in particular policies for transportation of passengers after dark, and for disruptive or aggressive passengers. 3.3 Submit vehicle maintenance procedures for reliable and safe operation of all contractor provided shuttle vehicles. Subfactor 4 - Personnel. Maryland State Motor Vehicle Operator Credentials: The Offeror shall demonstrate that they have the necessary staff properly licensed to operate shuttle transportation vehicles listed on the performance work statement. For each shuttle route described in the performance work statement, submit proposed employees information, including licensure and any relevant endorsements. For purposes of information security, do not include social security numbers or other sensitive information in the submission. 4.1 Name of Shuttle Route: Metro Shuttle MARC Shuttle Metro West Shuttle Lexington Market Metro Subway Link Shuttle Annex/ Big Lexington Garage Shuttle Annex Shuttle Washington D.C. Shuttle Glen Burnie Shuttle Perry Point Shuttle Loch Raven Shuttle Lexington Market Small Parking Garage Shuttle Eastern Baltimore County CBOC Shuttle Cambridge to Perry Point Cambridge Door to Door Cambridge Shuttle #1 Cambridge Shuttle #2 4.2. License As required by the State of Maryland for commercial transportation of passengers, including any necessary endorsements, and medical certifications. 4.3. Driving record - Proposed or contract drivers may not have any accidents for which they were at fault in the past 2 years. 4.4 Background - Proposed drivers may not be convicted of any felonies at any point in their past. (2) PAST PERFORMANCE (Non-price). The past performance evaluation factor results in an assessment of the Offeror s ability to comply with past performance solicitation requirements and demonstrates to the Government that there is a reasonable expectation that the Offeror will successfully perform the required effort. The evaluation will consider both the relevance and recency (within the past 3 years) of past projects or contracts. The Government defines relevancy as projects or contracts of similar size, scope and complexity. The absence of past performance data will be rated neither favorably or unfavorably. Therefore, the Offeror shall be determined have unknown past performance. In this context of acceptability or unacceptability , unknown shall be considered acceptable. Past Performance information may be obtained through the Contractor Performance Assessment Rating System (CPARS), interviews with Program Managers and Contracting Officers, and other sources known to the Government. (3) PRICE. The Offeror s Price proposal shall identify a fixed price for each Contract Line Item (CLIN) per unit of measure and based on an quantity, an extended CLIN price, and total contract price for each performance period and overall total contract price, on the Price Schedule provided in the SF 1449 solicitation. The Government will perform a price analysis of the Offeror s proposed price in accordance with FAR 15.404-1(b), to determine that it s fair and reasonable. E.13 SUPPLEMENTAL INSTRUCTIONS TO OFFERORS Unless otherwise stated, all Clauses/Provisions will apply to all Tiers. The following additional guidance is provided: For detailed instructions on tiered evaluations, please see E11. 52.212-2 Evaluation 852.219-73 only applies to tier 1 852.219-74 only applies to tier 2 52.212-5(b) [X] (18)(i) 52.219-6, only applies to tier 3 Eligibility: This procurement is set-aside based on an order of priority as established in 38 U.S.C. 8127 CONTENT OF PROPOSALS. A complete proposal shall be submitted in two (2) separated volumes as follows: A. VOLUME I FACTOR 1 TECHNICAL (Non-Price). Subfactor 1 Large Scale Shuttle Transportation Experience Subfactor 2 Company Stability/Longevity Subfactor 3 Company Safety Record/Program Subfactor 4 Personnel FACTOR 2 PAST PERFORMANCE (Non-Price). B. VOLUME II FACTOR 3 PRICE. The Offeror s Price proposal shall identify a fixed price for each Contract Line Item (CLIN) per unit of measure, and overall total contract price, on the Price Schedule provided in the SF 1449 solicitation. OFFEROR MUST ENSURE THAT ITS PROPOSAL IS SUBMITTED TIMELEY TO ENSURE DELIVERY AND RECEIPT BY THE DUE DATE AND TIME IDENTIFIED IN BOX 8 ON THE SF1449 (Page 1 of the solicitation). LATE QUOTES MAY NOT BE ACCEPTED. Questions shall be submitted by: Email to Danfeng.lu@va.gov, cc evelyn.mount@va.gov by 1:00 PM EST on 5/21/2024. Proposals shall be submitted by: Email to Danfeng.lu@va.gov, cc evelyn.mount@va.gov by 3:00 PM EST on 6/10/2024. -Multiple emails may be submitted if they exceed 10gb, please title documents in order. Type of award: This Base plus Four, Firm Fixed Price contract will be awarded to the lowest evaluated price of proposal meeting or exceeding the acceptability of standards for non-price factors listed in section E.9 and requirement of the PWS. (a) Complete Box 12, 17, and 30 of the SF 1449 (Page 1) of the solicitation, and a signed copy of any amendments issued against this solicitation. Provide the legal entity name, address, telephone number and UEI in Box 17. (b) Complete Section B.1.1, contractor POC information. (c) Complete Section B.4 Price/Cost Schedule: You must enter your unit-price quotes for each CLIN. You may separately include a narrative explanation of the criteria, assumptions and the like that was taken. Business Associate Agreement (BAA) in attached D needs to be completed and return

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