The scope of this effort is to maintain the DeCA systems. Specifically, the DEBOSS effort will support NCR brand name hardware, software, services, and third-party applications fielded as further detailed in the comprehensive list Attachment 1 DEBOSS Hardware and Software. These systems include interfaces, hardware and software on various infrastructures and platforms, including VMWare, Microsoft, Linux, Oracle, and SQL. This requirement will procure annual hardware renewal warranty support (hereinafter referred to as “support”) and maintenance for previously purchased proprietary, commercial off-the-shelf, brand-name hardware already integrated within the existing mission partner infrastructure. Furthermore, this contracting effort supports the renewal of annual software support for previously acquired software licenses and subscriptions that are installed on DeCA’s networks located in all sites identified in Attachment 1 and DeCA’s test environments. The DEBOSS contractor shall provide a development, test, pre-production, production environments (e.g., store, warehouses, data centers, and other DeCA facilities), DeCA’s mission support activities and support future hardware and software. The mission support services will provide operational, procedural, and contract management support to assist DeCA throughout the DEBOSS lifecycle. This support will include planning and execution, test and evaluation, and transition of emerging technologies. The support will include program management, project management, and contract management to ensure timely and effective performance. This contract is intended to ensure that DeCA’s current mission critical business solutions continue to support the Agency’s current global operations: namely catalogue management, ordering, receiving, inventory, and point of sale to include current and future tender types. The Government may require surge support during the base or any option period, and surge modifications will be within the scope of the contract and provide increased support for the defined task areas of this PWS. Surge support over the life of the contract will not exceed 10% of the contractor’s total proposed cost/price for the base and all option periods.

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