STATEMENT OF WORK (SOW) Siemens Vista Maintenance and Service 1. Scope of Procurement Contractor shall provide all personnel, equipment, supplies, transportation, tools, materials, and supervision to perform preventative maintenance and emergency repair services for Siemens Vista analyzers at Tomah VA Medical Center. 2. General Requirements Preventative maintenance visits shall be performed at the manufacturer s recommended intervals and shall be scheduled during normal business hours (8:00 AM to 5:00 PM, Monday Friday). Appointments for preventative maintenance shall be scheduled with Government laboratory personnel. Contractor shall provide Top 2 (8:00 AM 9:00 PM, 7 days per week) repair service for the following: Facility Instrument Serial Number Tomah VA Medical Center Dimension Vista 500 DV330863 Tomah VA Medical Center Dimension Vista 500 DV330865 Contractor shall provide unlimited service visits, including labor and travel, and all necessary replacement parts. Technical assistance shall be available by telephone twenty-four (24) hours per day, seven (7) days per week to troubleshoot equipment malfunctions. The maximum call back time is 2 hours. Repair service response time shall be no more than 12 hours. Each notification for an emergency repair service call shall be treated as a separate and new service call. An incident report shall be furnished to the Government upon completion of each repair or preventative maintenance service. 3. Period of Performance: Base: November 1, 2023 December 31, 2023 Option 1: January 1, 2024 February 29, 2024 4. Place of Performance Tomah VA Medical Center 500 E. Veterans Street Tomah, WI 54660

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