The Medical Readiness Contracting Office – Pacific (MRCO-P) intends to issue a solicitation for a firm fixed-price, non-personal services contract for Referral Management Center (RMC) Clerk Services to support TRICARE Operations and Patient Administration (TOPA) Flight Staff at the 8th Medical Group (8 MDG), Kunsan Air Base, Republic of Korea. This requirement is for a period of performance from 01 July 2023 – 30 June 2024 (Base Period), with four (4) one-year option periods.

Required qualifications includes but is not limited to:

(1) The contractor shall provide Referral Management Center (RMC) Clerk Services in accordance with the Performance Work Statement (PWS).

(2) The contractor shall provide medical referral management center (RMC) services and administrative support for the Medical Treatment Facility (MTF) staff and beneficiaries. The contractor shall ensure patient flow is optimized by processing their referrals to specialty care. The contractor shall maintain or assist with a variety of health record storage and retrieval systems. The contractor shall participate with TRICARE Operations Patient Administration (TOPA) Flight staff in providing, assessing, and improving a wide variety of customer services and relations. Performance shall be according to the requirements contained in this PWS, and professional standards of the Accreditation Association for Ambulatory Health Care (AAAHC).

(3) Education: High School Diploma or General Educational Development (GED) equivalency, or completion of a ROK Ministry of Education accredited secondary education program. Also acceptable is proof of completing any higher education program producing a degree or diploma. Programs which only provide professional certifications do not meet this requirement.

(4) Contract personnel shall be able to read, comprehend/understand, speak, and write English fluently. English proficiency shall be verified through submittal of a TOEIC score above 750, or a college transcript showing completion of an English course, or completion of any higher education program in residence in the United States, or verifiable employment with the US Government for a period of no less than 1 year within the last 5 years.

(5) Experience: Contract personnel shall have at least 2 years of continuous employment with a single company, working in an administrative capacity (business, healthcare, clerical, etc.).

NOTICE TO OFFERORS:

All sources may submit a quote as applicable. However, the Republic of Korea (ROK)-United States (U.S.) Status of Forces Agreement (SOFA), may preclude the U.S. Government from granting Invited Contractor or Technical Representative Status to any offeror, for this requirement. All sources submitting a quote, including U.S. sources, must already have OR confirm their ability to obtain the requisite business licenses directly from the ROK Government, and conduct business in accordance with all applicable ROK laws, including but not limited to, rules and policies regarding labor, taxation, and immigration.

If an initial quote does not fully demonstrate this authorization and capacity, it will not be further considered for award. Whether an offeror demonstrates this authorization and capacity shall be determined by the Contracting Officer.

The proposed acquisition will be full and open competition. The NAICS code for this proposed procurement is 561110 and the annual size standard is $12.5M. No paper copies of the solicitation will be issued and no solicitation mailing list will be compiled.

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